I was so excited to find an upscale Indian restaurant in town. In the end, the food is mediocre and there are serious problems with service that need fixing. Mainly, the right hand doesn't seem to know what the left hand is doing.
I arrived ahead of three others in our party and was told it was happy our, so half price cocktails and house wines by the bartender. I inquired which were the house wines and told all by the glass. When I ordered with the cocktail waitress, I overheard her and the bartender going back and forth about which wines were included.
Once the rest of my party arrived, we were seated promptly (it was early) and I immediately noticed dirty dishes on the table - I sent my water glass back as it was caked with grit on the outside. The silverware needed polishing - full of water spots, and the set wine glass had something black stuck to it.
After finishing the wine I ordered at the bar, I asked to switch to beer. I asked if they had Mich Ultra and was told no and suggested Taj Mahal which I have had before and is fine, so I said, "sure." Minutes later, was told no Taj, With a quick look at the beer menu, I selected Bud Light. Time came and went, entrees came and still no beer. I asked twice about it and finally was told they had it, but was in the storeroom and warm "Never mind. I'll stick with water." Mind you, by this time I was aggravated with my entrée. I ordered butter chicken - medium spicy. Not only was there no spice whatsoever, the dish was lukewarm at best. I sent it back where they re-prepared it. While it came back hot in temp, still no spice to speak of. Also, tandoori chicken pieces are supposed to be used in butter chicken and there was no evidence of the smoky flavor that should be imparted by the tandoori chicken. As an accompaniment, I ordered the garlic and basil naan bread which tasted neither like garlic nor basil.
After our entrees, as some sort of consolation for the beer and entrée situation, two desserts were brought to the table complimentarily. I appreciate the gesture, but the desserts were not our cup of tea - the reason we don't order desserts at Indian restaurants.
Also happening around us: There was one busser who, in the course of an hour, broke two glass because he was putting so many items on his tray as he was clearing. The same employee came barreling behind our table with a bucket full of plates slapping against his legs while he walked, making a god-awful racket! Speaking of racket, the experimental jazz being played at entirely too-high a volume was completely out of place, as was the too-bright lighting.
It's a real shame as this is a gorgeous space and this city is crying out for a high-end Indian. in the end, it seems apparent this is the project of someone more focused on appearance over substance. Honestly, unless they fix a lot of things asap, they are not going to be around by the end of the year. Mark my words.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.