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“Excellent Customer Service” 5 of 5 stars
Review of Hampton Inn & Suites Orlando Airport at Gateway Village

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Hampton Inn & Suites Orlando Airport at Gateway Village
2.5 of 5 Hotel   |   5460 Gateway Village Circle, Orlando, FL 32812 (Orlando International Airport)   |  
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Ranked #4 of 328 hotels in Orlando
Columbus, Ohio
1 review
2 helpful votes 2 helpful votes
“Excellent Customer Service”
5 of 5 stars Reviewed April 27, 2013

The staff at this Hampton Inn were a welcome change! Nick, Allison and Victoria were all extremely helpful and accommodating. Nick arranged alternate transportation for my husband and I to fly out of Stanford airport and saved us a considerable amount of money compared to the taxi we originally planned. We were immediately upgraded to a larger suite on arrival and were given the latest extended check-out I've ever encountered--3:30 pm to accommodate our late flight! Very impressed by the immaculate cleanliness as well. Would highly recommend!

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sebastian P, General Manager at Hampton Inn & Suites Orlando Airport at Gateway Village, responded to this review, April 29, 2013
We appreciate the time you have taken to recommend our hotel to the Tripadvisor community. Nick, Allison and Victoria are great members of the team and I will make sure to recognize their efforts. We are happy to hear that we were able to accommodate your needs during your stay. We look forward to your next stay in the future if your travels bring you back to the Orlando Airport area. If I can be of further assistance please contact me directly.

Sincerely,

Sebastian Peralta
General Manager

5460 Gateway Village Circle
Orlando, FL 32812
+1-407-857-2830 P
+1-407-857-2831 F
sebastian.peralta@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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537 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (68)
Date | Rating
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  • French first
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English first
Contributor
17 reviews 17 reviews
13 hotel reviews
Reviews in 8 cities Reviews in 8 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed April 22, 2013

Stayed for one night when flying in for our cruise the next day out of Port Canaveral. It was exactly what I expect from the Hilton family of hotels. Everything was very clean and the staff was extremely friendly.There was a free shuttle from the airport which was a huge benefit for us. There were several places to eat immediately surrounding the hotel and the TGIFriday's delivered to Hampton Inn which was perfect with 2 tired children. I have recommended this Hampton to several people already.

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sebastian P, General Manager at Hampton Inn & Suites Orlando Airport at Gateway Village, responded to this review, April 25, 2013
Thank you for recommending us to your friends and now to the Tripadvisor community. We are happy to hear that we lived up to your expectations of a member of the Hilton family of hotels. We are also glad to hear that you were pleased with the convenience of having restaurants within a short walk and our 24 hr airport shuttle. We hope to have you as a guest in the future. If I can be of further assistance please contact me directly.

Sincerely,

Sebastian Peralta
General Manager

5460 Gateway Village Circle
Orlando, FL 32812
+1-407-857-2830 P
+1-407-857-2831 F
sebastian.peralta@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hartford, Connecticut
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 22, 2013

We were offerred a stay at this hotel by Southwest Air as we gave up our plane seats on an
overbooked flight. Southwest certainly picked a wonderful place. We want to recognize the
staff we encountered during our stay. Nick, Alysha, and Stanley need to be commended for
their friendliness and hospitality. Too often we come across people that shouldn't be in a
position that interacts with people. These three were a pleasure. Our luggage had been
forwarded and since we didn't have much with us they gave us all we could have needed
for the night. They even offered to pack us breakfast to go as our flight the next morning
was earlier than the hotel started serving. We would certainly recommend this very clean, beautiful hotel. Thanks again to the staff!

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sebastian P, General Manager at Hampton Inn & Suites Orlando Airport at Gateway Village, responded to this review, April 25, 2013
Thank you for taking the time to recognize the service you received from our staff with the Tripadvisor community. Nick, Allysha and Stanley are great associates and will make sure they are recognized for their efforts. We hope that if your travels bring you back into the area that you will choose to stay with us. If I can be of further assistance please contact me directly.

Sincerely,

Sebastian Peralta
General Manager

5460 Gateway Village Circle
Orlando, FL 32812
+1-407-857-2830 P
+1-407-857-2831 F
sebastian.peralta@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bow
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed April 20, 2013

There are many positives to this hotel: brand new, signature Hilton comfy beds, plentiful complimentary breakfast, hot beverages available 24/7, complimentary shuttle service to/from airport and anywhere within three miles, heated pool that is not over-chlorinated, great font desk and housekeeping service, and extremely clean inside and outside. There are several restaurants nearby as well.
The only downside is the constant noise from the aircrafts, and the walls are thinner than I'd expect from a new Hilton hotel.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sebastian P, General Manager at Hampton Inn & Suites Orlando Airport at Gateway Village, responded to this review, April 22, 2013
Thank you for taking the time to post your review with Tripadvisor. We are elated that you found things to your satisfaction and that service was great. You did notice the pool was not over chlorinated because our pool uses a salt water system which is less harsh that the standard chlorine systems. We are sorry the planes can be noisy as we are so close to the airport. We hope to have you as our guest again in the future. If I can be of further assistance please contact me directly.

Sincerely,

Sebastian Peralta
General Manager

5460 Gateway Village Circle
Orlando, FL 32812
+1-407-857-2830 P
+1-407-857-2831 F
sebastian.peralta@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cheyenne, Wyoming, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 16, 2013

Our flight was cancelled after being at the airport all day with two young children. The staff at this hotel was amazingly helpful when we were sent here from the airport. We were given anything and everything we needed for the night. The hotel s very nce and extremely clean! We would definately stay here again!

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sebastian P, General Manager at Hampton Inn & Suites Orlando Airport at Gateway Village, responded to this review, April 17, 2013
We are so happy to hear we were the awesome part in a bad situation. We are so glad we could could help you with your needs once your flight was cancelled. We hope that if you are in the area again in the future that you will stay with us under better circumstances. If I can be of further assistance please contact me directly.

Sincerely,

Sebastian Peralta
General Manager

5460 Gateway Village Circle
Orlando, FL 32812
+1-407-857-2830 P
+1-407-857-2831 F
sebastian.peralta@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dana Point, California
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 11, 2013

I was attending a seminar down the street at the Doubletree and this was the closest hotel I could find. What a surprise, the rooms were roomie and very clean, breakfast was served every day and the hotel staff was very friendly and helpful. What more could you ask for!!

Room Tip: It was set back far enough off the main road that noise was not a problem in the rooms facing the ro...
See more room tips
  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sebastian P, General Manager at Hampton Inn & Suites Orlando Airport at Gateway Village, responded to this review, April 12, 2013
Thank you for taking the time to share your great experience with the Tripadvisor community, we are glad that we were able to accommodate your needs while you where in the area. We hope to have you as a guest in the future. If I can be of further assistance please contact me directly.

Sincerely,

Sebastian Peralta
General Manager

5460 Gateway Village Circle
Orlando, FL 32812
+1-407-857-2830 P
+1-407-857-2831 F
sebastian.peralta@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Thiensville, United States
1 review
5 of 5 stars Reviewed April 10, 2013

New Hampton, conveniently located near TPA airport. Nice pool, exercise facilities, gas fire pit with comfortable outdoor furniture. Hair dryer, coffee maker in the room. Nice new TV. Breakfast was fine, but nothing special. GREAT coffee in the lobby at all hours. We were able to use the business office to print our boarding passes. Prompt and short shuttle van trip to the airport. Be sure to get your name on the shuttle reservation list by speaking with staff at the front desk. Shuttle will fill up and you don't want to get stuck having to call a cab, Our 8am shuttle was full! You need to get your name on the list upon arrival! Shuttle leaves every half hour (only about 15 minutes to TPA).

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hampton Inn & Suites Orlando Airport at Gateway Village

Address: 5460 Gateway Village Circle, Orlando, FL 32812
Phone Number:
Location: United States > Florida > Central Florida > Orlando > Orlando International Airport
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #4 of 328 hotels in Orlando
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn & Suites Orlando Airport at Gateway Village 2.5*
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