We came in at midnight and they checked us into a room that was already occupied! They gave us a new room that had not been cleaned. On the third try, they "upgraded" us to a room that was poorly cleaned, the a/c was set at 61 and it could not be adjusted, and there was no one on staff at that time of night that could fix it. The bathtub had a dirty washcloth in it, the floor was dirty, the refrigerator had hair in it, the toilet had human waste in it, the bathroom sink had small chunks of something in it. After returning from a day out, we returned to our room and discovered that the housekeeper had left the dead bolt extended, so our room was wide open. Luckily nothing had been stolen. Our room was only vacuumed once during our stay, and the bathroom floor never was cleaned. Both toilets had issues (one overflowed), when they were "fixed" we walked on the floor in socks and found it is was still wet with debris from the overflow. The floor was never mopped after the repair and never did get cleaned during our stay. It remained spotted with soggy tissue the entire stay. The shower had mold all along the bottom of it. We had to ask for toilet paper. There were small ants around the kitchen area and up the wall in the living area. After a rainy day the ceiling leaked (we were on the top floor). We had planned on using the hotel's hot tub during our stay, but decided against it as we were concerned with cleanliness issues. The one thing I will say is that the staff was nice, but we would have preferred that the issues would have been dealt with. We tried to talk to the manager but was never given the opportunity to. The front desk staff were friendly, but conditions of the room never got better. This was a girls get-a-way treat purchased by my Mom through Expedia. This was not up to the Wyndham's standards.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for your response for your response is the only way that we truly know what areas we need to improve. I apologize for the inconvenience of having to change rooms multiple times. This is not common and will be addressed in our operations meeting to make sure all checks and balances are conducted daily so this doesn't happen to another guest in the future. I also apologize for the maintenance and housekeeping issues you experienced during your stay. I assure you that we have a preventive maintenance program in place as well as daiy housekeeping roundups each morning to cover comment cards, online reviews and specific items that need attention. Lastly, I apologize for the security issue of returning to a propped door while housekeeping was working. Our housekeeping staff is instructed to not leave doors propped open unless they are physically in the room cleaning the room. Thank you for your comments on the front desk, you are very kind. I do hope that you give us a second chance in the future to earn your business. Again, I apologize for the inconveniences and less than satisfactory stay with us. Thank you for your comments.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.