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“Very Disappointed” 2 of 5 stars
Review of Westgate Leisure Resorts Orlando

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Westgate Leisure Resorts Orlando
2.5 of 5 Resort   |   6950 Villa de Costa Dr, Orlando, FL 32821   |  
Hotel amenities
Ranked #196 of 326 Hotels in Orlando
Eynon, Pennsylvania
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
28 helpful votes 28 helpful votes
“Very Disappointed”
2 of 5 stars Reviewed January 19, 2013

We stayed here from December 23-30 2012 and were very disappointed. We used a trade thru II. We arrived prior to the 4pm check in time and were pleasantly surprised to find out our room was ready and we could check in early, that was the last good thing that happened.

We were given our room in Building L which is right across from the registration desk. We had a first floor room. All of this would have been great, had we not been given a handicap accessible room. The main reason we selected this resort was because it had 2 bathrooms for a one bedroom unit, well in a handicap accessible room the second bathroom is the handicap room so it is a roll in shower with no tub, no shower curtain no NOTHING. Other issue we had was the door to the unit only closed if you SLAMMED it. Well on the 4th day when the housekeeping staff came to do their "tidy up" they did not slam the door so when we got back from the parks that day our room was completely opened to anyone who would have wanted to venture in. This is NOT acceptable by any means. Also after the housekeeping "tidied up" up our room there were black shoe marks in the tub in the master bath and none of the beds were made and the garbage was not taken out, not exactly sure what was done while we were out. The week we spent there the temperatures were extremely cold, they were under a freeze warning every night and the thermostat in the room did not work. Also the washer and dryer are on the patio, which is really no big deal unless you leave something on the patio because the sprinklers are right there and your patio gets soaked (this obviously wont be a problem if you are not on the first floor). My other concern with this property is there is no security. The entire week no matter what time of day it was, when you drove in there was a sign at the security booth that the guard was patrolling, so basically anyone could come and go into this property as they chose. The property is also shared with an apartment complex that is not part of westgate, you need to drive through this property first before arriving at Westgate.

I have stayed at other Westgates in Orlando (towers, lakes and vacation villas) and in my mind this is the worst and does not live up to Westagte standards by any means.

The resort itself is located in a great location. It is very close to seaworld and universal. Disney is not too far away and there are a lot of shortcuts to get there (we travel to orlando twice a year and know all the shortcuts). The entrance is very dark though so sometimes its hard to see at night.

We currently starting to plan our next trip to orlando and will not even consider a westgate resort. My advise if you can find a different timeshare, go there!

  • Stayed December 2012, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, General Manager at Westgate Leisure Resorts Orlando, responded to this review, January 31, 2013
Thank you for your review of our resort as it highlighted opportunities of us to be consistent with the service we provide. I am happy to hear that your experience at check-in was good and that you enjoyed the proximity of our resort to the area attractions. At Westgate Leisure Resort guest satisfaction is our highest priority. Therefore, I was disheartened that we did not meet your expectations or provide you with exceptional service during the rest of your stay. Furthermore, while we should have resolve these issues prior to you checking-in, I regret not having the opportunity to rectify the door, sprinkler and housekeeping issues during your stay. Please note, that we always have a security officer on property 24 hours every day, however the officers spend majority of their time patrolling to property. I apologize for the inconveniences you experienced during your stay and hope you will visit us again, so we can provide you with the exceptional service we are accustomed to giving.
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178 reviews from our community

Traveler rating
    64
    55
    31
    6
    22
See reviews for
103
20
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5
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Spanish first
  • Any
English first
Kingston, Canada
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 3, 2013

We recently stayed @ the Westgate Leisure resort over Christmas holiday and it was an overall great experience. The staff was very friendly & accomidating. The room was clean & spacious. All appliances & furnature were modern,clean & in new condition. The grounds were quiet,relaxing & cleaned daily. Great heated pools. Cannot say enough good things about the location. About a 15min. drive to Universal & Disney. Less then 5min. drive to SeaWorld & Outlet shopping. Looking forward to staying here again.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, General Manager at Westgate Leisure Resorts Orlando, responded to this review, January 17, 2013
Dear 1nightout,
Thank you for your review of Westgate Leisure Resort. Guest satisfaction is our highest priority. Therefore, we are glad to hear that you enjoyed our clean, spacious, well equipped and well maintained suites; our amenities and our serene grounds. Westgate Leisure Resort prides itself on excellent customer service. Therefore, we are pleased that you acknowledged our staff and that you enjoyed our customer service. Thank you for staying with us and we look forward to your return visit during your next vacation to Orlando.
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Atlantic Beach ,Fl.
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 12, 2012

We throughly enjoy staying here at WESTGATE LEISURE. We paid for the smallest room which was 2BR 2 baths and 3 TV's. Enjoyed swimming laps in the small swimming pool in late afternoon before the small kids arrived from Disney World. Used the Jacuzzi and Gym every day.
While informing the front desk woman about my sighting a wild wolf/coyote near the lake a maintenance man stated; "We once had a wild bear crush our home's iron fence by standing tall, than putting all his weight on the fence." Everyone must realize there is always a battle for territory between developments and the original owners - WILD Animals.
Would recommend all visiting, to have a GPS in your vehicle for ease of traveling to all the many attractions in and around Disney World.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Leisure Resorts Orlando, responded to this review, December 19, 2012
Thank you for your feedback. We are very glad that your stay was satisfactory and that you enjoyed the amenities. We look forward to seeing you again in the future.
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Albuquerque, New Mexico
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 3, 2012

We stayed at the resort this past week and enjoyed it very much. The resort was exceptionally clean and recent updates to the resort are really great. The staff are very friendly. When you walk through the resort you see employees with "happy faces". The rooms and grounds are very very nice. The resort is very close to all major parks and great places to eat. Go there for your stay; you will really enjoy.

Room Tip: Rooms are big and very clean
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  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, General Manager at Westgate Leisure Resorts Orlando, responded to this review, November 6, 2012
Dear rlshepa, Thank you for your review of Westgate Leisure Resort. We are very pleased that you enjoyed our updated amenities, quality of our suites and wonderful Orlando location. We pride ourselves on the quality of service provided by our responsive, helpful, informative and friendly team members. Thus, we are honored that you recognized our team members. Thank you for staying with us and we look forward to your return visit during your next vacation to Orlando.
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Orange Park, Florida
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 2, 2012

This resort was perfect for us. The staff was friendly, helpful and constantly smiling. We went to Sea World one day and Bush Gardens another. It was relaxing to return to the resort. The exterior was clean and inviting. The lobby was open and very cozy. The 2 bedroom suite was clean, the furnishings were new, and the towels were folded into shapes that you would expect to find in a much fancier setting. The kitchen was well equipped. My wife has a very sensitive nose and did not detect any unpleasant odors. We highly recommend this resort and will stay there again.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, General Manager at Westgate Leisure Resorts Orlando, responded to this review, November 7, 2012
Dear Leo F,
Thank you for your review of our resort. At Westgate Leisure Resort guest satisfaction is our highest priority. Therefore, we are very pleased to hear that you and your wife enjoyed our relaxing surroundings, the quality of our suites and their updated amenities. We are also glad that the cleanliness of our suites met your expectation. Thank you for recognizing our friendly, helpful and smiling team members. Thank you for staying with us and we look forward to your return visit during your next vacation to Orlando.
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Florida, United States
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed October 12, 2012

We traded up only to find out it was a trade won. The room we stayed in had not been cleaned and the housekeeper who finally arrived apologizing would eventually mention a recent cut in staff. Well that cut shows. We payed extra for terrible hospitality. In the end we felt we would have been better off with a econolodge room.

  • Stayed August 2012, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, General Manager at Westgate Leisure Resorts Orlando, responded to this review, November 7, 2012
Dear Floridian837,
Thank you for your review of Westgate Leisure Resort. We pride ourselves on providing excellent customer service and clean, well-maintained accommodations. In this instance there was an error on our part in implementing the procedures necessary to meet standards. Guest satisfaction is our highest priority. Therefore, we are very disheartened by your experience and regret that we did not meet your expectations.
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Bulverde, Texas
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 1, 2012

We have owned this property since April 1998 and had never taken advantage of going to Westgate Leisure Resorts to check it out. We really did enjoy ourselves at the resort and veryone was extremely nice and friendly. We will go back again real soon if not to orlando maybe somewhere else. I was especially impressed with how clean it was and the landscape was awesome. It was very quite and we really enjoyed ourselves.

Room Tip: The rooms are very good size for anyone to stay in and everyone is very helpful and courteous.
See more room tips
  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MicheleRS, General Manager at Westgate Leisure Resorts Orlando, responded to this review, October 4, 2012
Dear Ms.Mary M,
Thank you for your review of our resort. At Westgate Leisure our main goal is to provide our owners and guests with a vacation experience that exceed their expectations. Therefore, we are happy to know that you enjoyed yourself and that you were impressed with the cleanliness of the resort. Thank you for acknowledging our staff. Thank you for staying with us and we look forward to your return visit during your next vacation to Orlando
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Westgate Leisure Resorts Orlando

Address: 6950 Villa de Costa Dr, Orlando, FL 32821
Location: United States > Florida > Central Florida > Orlando
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#47 Top resorts Hotel in Orlando
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Westgate Leisure Resorts Orlando 2.5*
Number of rooms: 120
Official Description (provided by the hotel):
Westgate Leisure Resort located less than 10 minutes from Walt Disney World®, Universal Orlando®, a mile from SeaWorld and is close to International Drive, shopping and golf. Westgate Leisure Resort's lodging and accommodations offer spacious two bedroom villas. Each has a fully equipped kitchen, screened-in porch and washer/dryer. Amenities include two heated outdoor pools, whirlpool spas, exercise facility, sand volleyball, an arcade, and a mini-mart. Barbecue grills are located throughout the resort for your convenience. ... more   less 
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Also Known As:
Westgate Leisure Resorts Orlando Hotel Orlando
Westgate Leisure Hotel Orlando
Westgate Leisure Resort Orlando

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