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“Poor service due to lack of staff” 1 of 5 stars
Review of Westgate Leisure Resorts Orlando

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Westgate Leisure Resorts Orlando
2.5 of 5 Resort   |   6950 Villa de Costa Dr, Orlando, FL 32821   |  
Hotel amenities
Ranked #174 of 327 hotels in Orlando
Florida, United States
1 review
2 helpful votes 2 helpful votes
“Poor service due to lack of staff”
1 of 5 stars Reviewed October 12, 2012

We traded up only to find out it was a trade won. The room we stayed in had not been cleaned and the housekeeper who finally arrived apologizing would eventually mention a recent cut in staff. Well that cut shows. We payed extra for terrible hospitality. In the end we felt we would have been better off with a econolodge room.

  • Stayed August 2012, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, General Manager at Westgate Leisure Resorts Orlando, responded to this review, November 7, 2012
Dear Floridian837,
Thank you for your review of Westgate Leisure Resort. We pride ourselves on providing excellent customer service and clean, well-maintained accommodations. In this instance there was an error on our part in implementing the procedures necessary to meet standards. Guest satisfaction is our highest priority. Therefore, we are very disheartened by your experience and regret that we did not meet your expectations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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166 people have reviewed this hotel

Traveler rating
    62
    51
    26
    6
    21
See reviews for
99
17
4
5
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Spanish first
  • Any
English first
Bulverde, Texas
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 1, 2012

We have owned this property since April 1998 and had never taken advantage of going to Westgate Leisure Resorts to check it out. We really did enjoy ourselves at the resort and veryone was extremely nice and friendly. We will go back again real soon if not to orlando maybe somewhere else. I was especially impressed with how clean it was and the landscape was awesome. It was very quite and we really enjoyed ourselves.

Room Tip: The rooms are very good size for anyone to stay in and everyone is very helpful and courteous.
See more room tips
  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MicheleRS, General Manager at Westgate Leisure Resorts Orlando, responded to this review, October 4, 2012
Dear Ms.Mary M,
Thank you for your review of our resort. At Westgate Leisure our main goal is to provide our owners and guests with a vacation experience that exceed their expectations. Therefore, we are happy to know that you enjoyed yourself and that you were impressed with the cleanliness of the resort. Thank you for acknowledging our staff. Thank you for staying with us and we look forward to your return visit during your next vacation to Orlando
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Mississauga, Ontario
Senior Contributor
49 reviews 49 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed September 21, 2012 via mobile

My husband and I enjoying staying very much this is our 6th time here. It's more for the mature adults quiet. Don't get me wrong but there are not allot of things to do here for young children or teens on site. Staff are great very helpful, the rooms are clean and comfortable. Computer is located in their lounge and wi-fi access as well but not in the rooms yet. Yes we will return. Keep up the good work.

Stayed September 2012, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MicheleRS, General Manager at Westgate Leisure Resorts Orlando, responded to this review, October 4, 2012
Dear Nails54,
Thank you for your review of Westgate Leisure Resort. Guest satisfaction is our highest priority so we are glad to hear that you and your family enjoyed our comfortable suites, serene outdoor surroundings and access to complimentary wi-fi. Thank you for staying with us and we look forward to your return visit during your next vacation to Orlando.
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Madrid, Spain
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 18, 2012

I stayed there with my husband and invited my parents to our vacations. We all loved our stay there. The room was a little smaller than the usual Westgate resort rooms, however it gave it a cozy and homy feel to it.

The lobby had free wifi and we appreciated this option since we had stayed previously at the Wesgate lakes resort and they didn't offer free wifi, in spite of being a bigger resort.

We enjoyed going out to sit around the lake during the evening.

Room Tip: request a room close to the elevator.
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  • Stayed June 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MicheleRS, General Manager at Westgate Leisure Resorts Orlando, responded to this review, October 4, 2012
Thank you for your review of Westgate Leisure Resort. Guest satisfaction is our highest priority so we are glad to hear that you and your family enjoyed our comfortable suites, serene outdoor surroundings and access to complimentary wi-fi. Thank you for staying with us and we look forward to your return visit during your next vacation to Orlando.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
florida
Contributor
19 reviews 19 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed September 4, 2012

First, we own a timeshare at Westgate Town Center. So, expectation was that this resort would be "comparable". Sorry to say, it wasn't.

Followed the Exit 71 directions. Looked for a Westgate sign - didn't see one. Got to International Drive and turned right - went a few miles before turining around and going back the way we had come. From that direction, Westgate sign was viewable.

Registration was fine but - we were not interested in touring another resort for "free gifts". Got pressed into agreeing to the tour.

Rooms were clean and had everything promised in their on-line write-up. But, the Slim-line TV in bedroom did not work correctly - no picture or sound. What really bothered us was the fact that the main door was not very secure and the patio door lock was broken (didn't lock like it should).

Area is really quiet. There is a short drive to the grocery store & gas station. Orlando Sea World is very close and the others are a short drive away.

So, to sum up, resort is Ok for a few nights but nothing out of the ordinary,

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MicheleRS, General Manager at Westgate Leisure Resorts Orlando, responded to this review, September 7, 2012
Thank you for your review of Westgate Leisure Resort. Guest satisfaction is our highest priority. We pride ourselves on providing excellent customer service, spacious, well-equipped accommodations; and well-maintained facilities. We are glad to hear that the cleanliness of our suites met your expectation. We will work on improving our maintenance of TVs, doors and locks. Thank you for staying with us
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Apple Valley, UT
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 27, 2012

We actually own a vacation unit at this resort. We had saved up our week from last year in order to have two units so that we could bring our daughter's family with us. Its centrally located to all of the attractions and only an hour - two hours away from the ocean. We always appreciate the quality of the units and the friendliness of the staff. We had a great week visiting Sea World, Universal Studios, Aquatica, and Busch Gardens. It was really nice to come back to a quiet, condo and get cleaned up, wash clothes, etc. Much better than staying at a hotel!

Room Tip: It traveling with children, ask for a unit in one of the buildings right next to the pool.
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  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MicheleRS, General Manager at Westgate Leisure Resorts Orlando, responded to this review, September 7, 2012
Thank you for your review of our resort. We are very pleased that you continue to enjoy our amenities, quality of our units and wonderful Orlando location. Thank you for recognizing our staff. We look forward to seeing you next year.
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Miami, Florida
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed August 7, 2012

I checked in at Westgate Resorts located 6950 Villa de Costa Drive in Orlando, Fl. 32821 on 7/13 - 7/20-2012. I actually stayed in two rooms due to my first one being shared with a big roach and only after i request to be moved i was infested withspiders in my bed. Also, there was dead roaches on the floor and some kind of bugs in the toilet. I inform the front desk and not one manager or supervisor called. i did file a complaint and still no one has call, so now i'm going to the internet to get my story out!!!! ACCORDING TO THE THE PERSON WHO DID MY OWNER INFORMATION UPGRADE SHE STATED " I EXPERIENCE THE ALL THE PROBLEMS BECAUSE I DON'T OWN AT THE UPPPER LEVEL RESORT AND THEY ALWAYS GET COMPLAINTS ABOUT THE RESORT"

  • Stayed July 2012, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MicheleRS, General Manager at Westgate Leisure Resorts Orlando, responded to this review, September 7, 2012
Thank you for your review of our resort. Westgate Leisure Resort prides itself on our staff providing excellent customer service and clean, well-maintained suites. We use a highly regarded pest control service to provide detailed monthly routine service to all suites. They are also promptly available for all non-routine calls. Furthermore, following up to resolve all guest concerns to ensure guest satisfaction is our highest priority. Therefore, we are disheartened by your experience and regret that we did not meet your expectations.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Westgate Leisure Resorts Orlando

Address: 6950 Villa de Costa Dr, Orlando, FL 32821
Location: United States > Florida > Central Florida > Orlando
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#154 Family Hotel in Orlando
#174 Top resorts Hotel in Orlando
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Westgate Leisure Resorts Orlando 2.5*
Official Description (provided by the hotel):
Westgate Leisure Resort located less than 10 minutes from Walt Disney World®, Universal Orlando®, a mile from SeaWorld and is close to International Drive, shopping and golf. Westgate Leisure Resort's lodging and accommodations offer spacious two bedroom villas. Each has a fully equipped kitchen, screened-in porch and washer/dryer. Amenities include two heated outdoor pools, whirlpool spas, exercise facility, sand volleyball, an arcade, and a mini-mart. Barbecue grills are located throughout the resort for your convenience. ... more   less 
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Also Known As:
Westgate Leisure Resorts Orlando Hotel Orlando
Westgate Leisure Hotel Orlando
Westgate Leisure Resort Orlando

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