We booked our stay online with Marriott at a discounted rate which the hotel refused to honor upon our arrival, despite our presenting a written confirmation from the hotel showing the discounted rate. After arguing with management for the four days we were there, we were finally given a rate that was still $30/day over the reservation price. The management there is not concerned about customer service, unless you are a convention guest, of which there were literally hundreds while we were there. (One of the convention goers told me that several members of her party got food poisoning from the sushi.) This hotel is pretty, but definitely not the place to stay for a vacation.
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- Also Known As:
- Jw Marriott Orlando Grande Lakes Hotel Orlando
- Marriott Orlando Grande Lakes
- Orlando Marriott