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“Christmas 2013” 1 of 5 stars
Review of JW Marriott Orlando Grande Lakes

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JW Marriott Orlando Grande Lakes
4.0 of 5 Hotel   |   4040 Central Florida Parkway, Orlando, FL 32837   |  
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Ranked #33 of 327 Hotels in Orlando
Certificate of Excellence 2014
GreenLeadersSilver level
Raymondville, Texas
1 review
6 helpful votes 6 helpful votes
“Christmas 2013”
1 of 5 stars Reviewed December 20, 2013

I am staying at the JW for the holidays. Definitely not a hotel known for service, explains why the hotel is about 1/2 full. The property is spectacular until you encounter the night front desk staff.

Should have kept my reservations at the Sheraton.

Room Tip: Rooms are dated. Bed is comfortable.
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  • Stayed December 2013, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JazzyVazquez, Administrative Assistant, Rooms Division at JW Marriott Orlando Grande Lakes, responded to this review, January 7, 2014
Good Afternoon and thank you for posting your review. I would like to take the time to apologize on what appears to have been a disappointing experience during your recent stay. Please know your comments are valued and have been shared and addressed with the Front Desk Leadership Team. Regarding the lower business level please know the entire Orlando hotel market typically experiences a drop in occupancy city wide as the convention market wraps up for the year mid December. This widow of time typically presents the best time to visit the Orlando area and theme parks pre the Christmas/New Year city wide sell out. We thank you for staying with us and hope to welcome you again in the near future. And trust you enjoyed a Happy Holiday & New Year period surrounded by family and friends.
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2,028 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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TAMPA
Contributor
20 reviews 20 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 14, 2013

My husband and I stayed here overnight in Nov 2013. We were attending a friend's wedding at the Ritz Carlton which is very conveniently attached to the JW Marriott! The resort is beautiful and the staff was very friendly. The room was beautiful as well, although I wasn't a huge fan of the pillows on the bed. We ate at Citron for lunch the first day and both had an amazing burger. We ate here again the next morning for breakfast and were very pleased with the buffet. They have an omelet making station and also make waffles and pancakes to order. They even make Mickey Mouse Pancakes for children :) We would definitely stay here again!

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Warwick, United Kingdom
Top Contributor
280 reviews 280 reviews
86 hotel reviews
Reviews in 89 cities Reviews in 89 cities
128 helpful votes 128 helpful votes
5 of 5 stars Reviewed December 14, 2013

We stayed 2 nights, the service was excellent, the staff were friendly and courteous, keen to help and nothing was too much for them. Check in was prompt and we valet parked they sorted the bags and as soon as we got to the room they arrived.

The room was clean and very well equipped with coffee machine, water, iron and board, safe. The bathroom had both a walk in shower and a tub. The beds were comfortable enabling a great nights sleep.

The lobby and public areas were really clean and there were several restaurants and a Starbucks on site, we will definitely use this hotel again as we visit Orlando regularly.

Room Tip: Have a deluxe room
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  • Stayed December 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boca Raton, Florida
2 reviews
5 of 5 stars Reviewed December 13, 2013

We stayed here to celebrate my son's 10th birthday. I cannot say enough good things about the hotel. It is absolutely beautiful and the staff goes out of their way to make your stay enjoyable. When we arrived in our room, we found a birthday gift basket for my son and a signed card from the hotel staff. He was so excited and felt very special. We will definitely choose the JW Marriott for our next Orlando stay.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Chicago, Illinois
Contributor
18 reviews 18 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed December 12, 2013

This was my second time staying at this beautiful hotel. The property is gorgeous and the service was outstanding. Every employee was friendly, courteous, and so professional. The pool was warm and provided a serene environment, much unlike other hotel pools that are small and filled with kids. Got delicious room service twice. The pillows and bedding are only moderately comfortable (to be expected in a hotel) but that's my only minor complaint.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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SF
Top Contributor
172 reviews 172 reviews
91 hotel reviews
Reviews in 61 cities Reviews in 61 cities
169 helpful votes 169 helpful votes
3 of 5 stars Reviewed December 12, 2013

I am here with my partner who is on business and the Marriott Platinum member. Other than getting points for the stay, this hotel does not honor the typical benefits provided to it platinum members.
Room is fine and nicely done. Ok that is what I expect. What I was disappointed in is that there is no club room, lack of a free breakfast and they charge for parking. Oh and the free internet normally included as part of being a platinum is free to anyone staying there so you lose that special touch as well. In essence the management poorly recognizes its platinum members at this property and are pretty cheap about it. I am sure they grugdingly give up the points as well.

Note to self, don't bother to stay here again. Too many other nice properties where my status is recognized.

  • Stayed December 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JazzyVazquez, Administrative Assistant, Rooms Division at JW Marriott Orlando Grande Lakes, responded to this review, January 3, 2014
Thank you for taking the time to express your thoughts about your recent stay. We truly value your loyalty as a Platinum Member. In addition to all of the benefits that are part of your elite membership, depending on availability, we are delighted to extend complimentary upgrades to our platinum members at the time of arrival. Unfortunately, we do not have a club/concierge floor or lounge due to our location being a Resort. We are in the process of upgrading our internet system, and for the time being, it is complimentary to all guests until the process is completed. At that point, our Platinum and Gold Elite Members will enjoy it on a complimentary basis.

Again, thank you for choosing to stay at our Resort. We hope to welcome you again in the near future.

Management Team.
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Michigan
Senior Contributor
47 reviews 47 reviews
18 hotel reviews
Reviews in 22 cities Reviews in 22 cities
81 helpful votes 81 helpful votes
4 of 5 stars Reviewed December 11, 2013

This property is simply gorgeous. Very lush, tropical and serene. The property has several dining options, Starbucks and multiple stores.
The is a dedicated elite member check in. As Ritz-Carlton Gold members we were actually given an upgrade, Which is far more than I've ever received from a Hilton Gold card. The pool looked very nice but we did not use it. Disney and Epcot are a easy 15 minute drive in the am. Self parking was safe and easy. The Ritz is on the opposite side of the convention center and guests may use all of their services as well.
We booked a lake view room but even with an upgrade to a Suite we were a bit disappointed as our room was on the end so not much of a "Lake View". More like a peek-a-boo view. Our room was also next to a stair well that must have had a fan as there was a constant noise like a toilet running that was very annoying.
The room was spotless and maid service/nightly turn down was exceptional.
Beds were very comfortable. Marble Foyer, Marble bathroom. Couch and chair in living room were not comfortable at all.
Bed was....ahhhhhhhh-some!
Food service was overall excellent with the exception of Primo where our server sucked. No dish descriptions, The worst Duck entree ever and we waited just under 30 minutes for our bill on a slow night only to have our server tell us she had to verify us before we could charge our bill to our room. She was so obtuse it was comical.....(almost)
This was the exception to the food service at this property although the hot food quality at breakfast was a little uneven.
Food and service at the Vineyard was excellent as was room service. The room service portions are very generous and service was spot on.
The only real complaint I have about this property is that they ran numerous approvals on my CC instead of a single charge. The whole purpose of charging incidentals and food to a room (IMO) is to avoid tracking several CC approvals and charges.
A full star deduction for this!
The spa was stunning. Well worth a visit to this property all on it's own. My wife is legally blind and the staff was nothing short of exceptional accommodating her. Thank you!
We will gladly return to this property but next time I will ask for a direct pool view room and NOT a lake "view".
Overall an exceptional stay.

Room Tip: Book a direct pool view room and not a Lake "view" room as the lake wraps around one end o...
See more room tips
  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about JW Marriott Orlando Grande Lakes

Address: 4040 Central Florida Parkway, Orlando, FL 32837
Location: United States > Florida > Central Florida > Orlando
Amenities:
Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Spa Wheelchair access
Hotel Style:
#8 Spa Hotel in Orlando
#9 Green Hotel in Orlando
#11 Luxury Hotel in Orlando
#17 Romantic Hotel in Orlando
#20 Family Hotel in Orlando
#21 Business Hotel in Orlando
Price Range (Based on Average Rates): $$
Hotel Class:4 star — JW Marriott Orlando Grande Lakes 4*
Number of rooms: 1000
Official Description (provided by the hotel):
Enjoy a truly memorable luxury hotel experience at the JW Marriott Orlando, Grande Lakes. We welcome you to our resort in a superb location just moments from Orlando's best-loved attractions. Each of our nearly 1,000 hotel rooms and suites feature elegant decor and luxury amenities, including marble bathrooms and 24-hour room service. Onsite dining options, including fine Italian cuisine at Primo and fresh sushi at the Sushi Bar, are sure to please every palate. Pamper yourself at the onsite Ritz-Carlton spa, or tee off from our Greg Norman-designed golf course. Children will enjoy our Lazy River outdoor pool, as well as a host of special programs created just for them. Though you might be excused for not wanting to leave the resort, you should certainly take advantage of our prime location near Orlando's legendary theme parks. We offer shuttle service to SeaWorld, Walt Disney World, and Universal Orlando Resort - making it easy for your family to enjoy the best of the area. ... more   less 
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Also Known As:
Jw Marriott Orlando Grande Lakes Hotel Orlando
Marriott Orlando Grande Lakes
Orlando Marriott

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