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“Exceeded Expectations” 5 of 5 stars
Review of JW Marriott Orlando Grande Lakes

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JW Marriott Orlando Grande Lakes
4.0 of 5 Hotel   |   4040 Central Florida Parkway, Orlando, FL 32837   |  
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Ranked #26 of 328 hotels in Orlando
Naples, Florida
Senior Contributor
38 reviews 38 reviews
20 hotel reviews
Reviews in 20 cities Reviews in 20 cities
93 helpful votes 93 helpful votes
“Exceeded Expectations”
5 of 5 stars Reviewed April 27, 2013

Stayed at the JW Marriott Grande Lakes for 3 nights and are very glad we did. Did the theme park thing so wasn't in the hotel during the day, but thoroughly enjoyed the hot tub and lazy river pool after long days at the park.
The hotel is immaculate and beautifully designed. Hard to differentiate between a JW and Ritz Carlton. Had buffet dinner at Citron, and also buffet breakfast one morning, and ala carte the next. Special thanks to Sherif, Red and Sonia who were very attentive to our needs. Everyone we encountered were very friendly and helpful. We plan on staying here everytime we're in the Orlando area!

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Waterford, Virginia
Senior Contributor
48 reviews 48 reviews
3 hotel reviews
Reviews in 14 cities Reviews in 14 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed April 27, 2013

We spent a weekend at this lovely resort and never once left the property! From the breathtaking lobby to the caribbean resort style pool to the excellent restaurants, this is a first rate Marriott. I was very pleasantly surprised at the gourmet level of food offerings---previous Marriotts have just been very ho-hum. The rooms are spacious and comfortable, the staff is friendly and attentive. If you are looking for a bargain vacation, this is not the place to stay. While our room rate was very affordable, the niceties are quite hefty-----drinks, meals, parking, wi-fi, etc. But, we felt it was worth every penny.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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New York
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 25, 2013 via mobile

Stayed here for a work trip-it was not as big as the main conference hotel called Rosen at Shingle Creek. Actually very happy I didn't stay there as that is too big-JW is half the size of Rosen and JW is connected to the Ritz so great spa and gym-albeit both are at Ritz so expect a bit of a walk to get there but good for those factors and the pool is great for family as well as kids. Good sushi bar in main area too! Room was very nice and had good beds and sheets. Also had separate bath and shower.

  • Stayed April 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Hartford, Connecticut
Senior Contributor
47 reviews 47 reviews
11 hotel reviews
Reviews in 16 cities Reviews in 16 cities
34 helpful votes 34 helpful votes
2 of 5 stars Reviewed April 25, 2013

We stayed here this year instead of at Disney. Will never do again. I was nickle and dimed for everything - $10/day for WiFi, daily parking charges, $7 to buy each person a float for the pool! - that really disgusted me. There was no place you could jump into the pool for the kids - only float, and the water barely moved. It was more a place for conferences. Room with two double beds was TINY. Breakfast was lovely, but it should be, at over $100 a morning (including tax and tip) for our 2 adult, 2 child family. They were really accommodating for our son's nut allergies at the Citrico's restaurant and everyone was VERY nice. But the toilet clogged every time the kids used it - I know, kids, but this has never happened at any other place. We were in Room 9050. We also needed a minifridge that worked for the food that I was going to bring to the parks daily for my son to eat, and I was expecting one as it is listed as an amenity for the room. The one in the room didn't work; they said it was a "old minibar." They brought one up, that looked just as old as the one we had, and didn't remove the old one so it ended up taking up even more space in our unbearably tiny room. The settings they set for me froze everything overnight. So no safe food for my son at the parks. I should also mention that since you have to BUY not borrow the pool floats, you have to keep them in the room, blown up, taking up a ton more space. They didn't fit under the beds. The toiletries smelled nice, there was plenty of service (tipping every second). II can't complain about the staff - I was impressed at how friendly the staff was. A real training success for the place. I just was disappointed at all the incidental charges (just charge me more for the room and give me free WiFi, free floats, and free self-parking, for goodness sakes), how tiny the room was, and how the fridge and toilet didn't work. I would never stay here again.

  • Stayed April 2013, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JazzyVazquez, Administrative Assistant, Rooms Division at JW Marriott Orlando Grande Lakes, responded to this review, May 2, 2013
Dear Guest,

Thank you for taking the time to post your feedback in relation to your recent stay at our resort. Rest assure, your concerns have been certainly addressed. This type of information is truly valuable as it is only through the opinions of our guests are we able to further improve our overall operation. Thank you for staying with us and we look forward to welcoming you back in the near future.

Management Team
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Newburyport, Massachusetts
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 24, 2013

Very nice hotel - beautiful, huge lobby, nice rooms, crazy pool with lazy river, lots of different sections, nice bar, pool service, etc. This hotel is in a property with the Ritz Carlton. The two hotels share the golf course, the spa and workout facility. So of course, those things are gorgeous. The food, buffet, drinks and such were expensive, but I honestly expected that. Quick drive to Disney with the kids and I was glad to get off of the Disney property after a long day there. There was a huge medical conference going on at the time we were there, which clogged up the starbucks, but beyond that, no complaints.

Room Tip: make sure you have a room facing the pool/golf course and make sure it has a balcony - most do.
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  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buffalo, New York
Contributor
18 reviews 18 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 23, 2013

My husband and I took our 5 year old grandson to Orlando for a few days and decided to stay at the JW Marriott Grande Lakes instead of a Disney Resort. What a great decision. The resort is wonderful- the property is shared with the Ritz Carlton and is situated on a beautiful lake and golf course. The grounds are well maintained with numerous walking paths and two children's play areas. The staff was wonderful - everyone went out of their way to make sure we were having a good time. We had a small issue with the in-room safe and the manager called to make sure we had been well taken care of. The pool is spectacular. It is surrounded by a lazy river ride with bridges, waterfalls, and green foliage everywhere, It is the nicest family pool I have ever seen. Buy a few inner tubes which are sold on site and float away,. The pool is heated to 83 degrees! We reserved an executive king suite which consisted of a living room with sofa bed and a bedroom with king size bed. There were curtained french doors between the two for privacy. Our room which faced the pool and lake, was on the 19th floor and the view was spectacular. Everything in the hotel was clean and freshly painted. We can't wait to return.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tinley Park, Illinois
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 22, 2013

We stayed April 17-20th. Great time to go because spring break is nearly over and most kids are back in school. This hotel is absolutely beautiful. The pool and location is great. Never felt over crowded at the pool. You can literally see every amusement park around Orlando if you get a room facing the pool/west. Only ate poolside, but the food and drinks were very good. Overall, we had a very relaxing few days there.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about JW Marriott Orlando Grande Lakes

Address: 4040 Central Florida Parkway, Orlando, FL 32837
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Spa Hotel in Orlando
#8 Luxury Hotel in Orlando
#16 Romantic Hotel in Orlando
#19 Family Hotel in Orlando
#21 Business Hotel in Orlando
Price Range (Based on Average Rates): $$
Hotel Class:4 star — JW Marriott Orlando Grande Lakes 4*
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Also Known As:
Jw Marriott Orlando Grande Lakes Hotel Orlando
Marriott Orlando Grande Lakes
Orlando Marriott

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