The hotel itself and it's facilities are excellent .The lobby and views to the rear of the hotel over the lakes are stunning and the lazy river was very popular with the children.
The hotel does however by it's own admission have difficulty in coping with peak periods and this was evidenced by the
queues for breakfast and the length of time it took for outside callers to get through to our room during our stay. Some of those callers told me they simply gave up ! The room was also not particularly clean and the telephones in particular were covered in dust.
Most of the staff were very helpful although the standard of the reception staff was very mixed varying between being very hospitable to being very cold. I had a particular incident when I left the hotel with a lady at the reception which soured my whole departure and my experience of the hotel.
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- Also Known As:
- Jw Marriott Orlando Grande Lakes Hotel Orlando
- Marriott Orlando Grande Lakes
- Orlando Marriott