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“Great!” 5 of 5 stars
Review of JW Marriott Orlando Grande Lakes

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JW Marriott Orlando Grande Lakes
4.0 of 5 Hotel   |   4040 Central Florida Parkway, Orlando, FL 32837   |  
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Ranked #29 of 328 hotels in Orlando
GreenLeadersSilver level
Powder Springs, GA
Top Contributor
100 reviews 100 reviews
15 hotel reviews
Reviews in 42 cities Reviews in 42 cities
38 helpful votes 38 helpful votes
“Great!”
5 of 5 stars Reviewed December 14, 2012

This was a wonderful hotel. It was very clean and beautifully decorated for Christmas! The staff was very nice. The only problem I had was that my key did not work one day due to the fact it was under 2 reservations. It was annoying hiking to my room after they assured me it would work, just to hike back down and tell them it didn't. That was very minor. The food was very pricy but good.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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1,646 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (376)
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English first
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed December 12, 2012 via mobile

We found a roach in our room and they dis nothing about it. When we checked in the man also chose the wrong option which we were overcharged. Beds were poorly made. One worker had an attitude. I am dissatisfied with the hotel. I have stayed at hotels that dont seem as great as this one did, and yet they were better.

  • Stayed December 2012
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JazzyVazquez, Front Office Manager at JW Marriott Orlando Grande Lakes, responded to this review, December 14, 2012
Good afternoon,

Thank you for your review. I deeply regret the experience you endured during your recent stay, please accept my sincere apology. The situations encountered have been certainly addressed. Additionally, I have sent you a private message to further discuss the events occurred. I look forward to the opportunity of speaking with you.

Tesha Bailey
Assistant Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 2 cities Reviews in 2 cities
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed December 12, 2012

Flight arrived early and they were able to accommodate with a room. Gracious staff upon arrival and check-in. The room was a completely different story. Room was spacious, decor was okay, amenities stocked. Walked into the bathroom to find the sink covered with black grime. Looked like dried up coffee grind mixed with left over shaved hair. Tried to scrub it off but didn't work. Called front desk, within 5 mins a cleaning lady came with bleach. Claims that sometimes water backs up from the sewer. I'm on the 7th flr, highly impossible! Next, found a piece of dried crap next to toilet and spiders. To tired at this point to call the cleaning lady back. Explored resort to find 1 shuttle to Universal daily, pricey restaurants. Back to room to rest to find pubic hair all over the bed! Disgusting! Called front desk asap. Cleaning ladies came within 10 mins. No other rooms available now. Slept on towels that night. Room service was terrible, $36 steak was the size of a baseball w/mash potatoes and 4 brussel sprouts cut in half. $20 in rm service fee, delivery and tax. Won't b recommending this resort.

  • Stayed December 2012, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JazzyVazquez, Front Office Manager at JW Marriott Orlando Grande Lakes, responded to this review, December 14, 2012
Thank you for taking the time to post this review in relation to your recent stay. After reviewing the feedback provided, I would like to sincerely apologize for the inconveniences you endured during your stay. I can understand the frustration this may have caused you.

I wish to assure you that your experience in not typical of the high standards we have set for our resort. I have sent you a private message to further discuss the issues encountered. We are highly appreciative of your loyalty to our brand. We will take your valuable feedback as means of improving our overall service. I look forward to the opportunity to speaking directly with you.

Tesha Bailey
Assistant Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colorado
Top Contributor
51 reviews 51 reviews
12 hotel reviews
Reviews in 26 cities Reviews in 26 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed December 11, 2012

We stayed one night because we had a great deal on the room. Beautiful property and the staff we encountered where excellent.

Futher away from International drive where there were many great restaurants to choose from. If you are looking for a golf vacation and don't plan on doing much more than this is for you.

Room Tip: Overlooking the lake.
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chepstow, Wales, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 11, 2012

This hotel managed to provide everything needed for a great holiday for four adults and three young children. The lake view rooms were not huge but definitely comfortable, well appointed and stylish. The children loved the extensive pool and lazy river, which together with the surrounding gardens, created a pleasant and relaxing place to 'chill out' after a day of theme parks. The JW Marriott and Ritz-Carlton together form a really extensive resort just on the edge of Orlando and surrounded by a lovely golf course and landscaped gardens - we loved the feeling of being able to escape to a haven of tranqulity only a short and very easy drive from the Orlando attractions. The restaurants are great and gave a good choice of both family and adult dining. The staff were friendly and extremely helpful and managed to achieve that difficult balance of accommodating the needs of the children without causing irritation to child-free guests. Both hotels have conference facilities and both were very busy with conference guests at the time of our stay so this was very important. My only slight irritation was that it was difficult on some evenings for non-conference guests to secure reservations in some of the restaurants. Overall, a great experience.

Room Tip: Lake View rooms are worth the extra.
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DC area
Top Contributor
109 reviews 109 reviews
29 hotel reviews
Reviews in 39 cities Reviews in 39 cities
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed December 9, 2012

Pros: Lazy River, lots of lounge chairs, fair to good poolside service, access to the Ritz next door, excellent gourmet dining, very clean, pretty views of Disney fireworks in the distance. Feels like a Disney resort without the Disney strictness. Very deluxe all around. Marriott Platinum members get upgrades here - we loved our HUGE 1 bedroom corner suite.

Cons: A bit pricey for Orlando, far from all the parks, shuttle to Universal but not Disney, you have to pay to park, you have to bring your own floats for the lazy river or pay double what they cost at Walgreens down the road, useless balconies that are too small, dangerous and therefore have no chairs.

Definitely recommend for family trips.

Room Tip: If you're not "kid people" stay at the Ritz next door, much quieter.
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  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
belgium
Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed December 7, 2012

We spent ten days with our kids in this very nice hotel , we visited nearly all the parks did a lot of shopping and spent also quite some time at the pool.
First of all at arrival for a modest fee we got upgraded to a very nice suite with a normal room for the kids communicating with it which was fabulous. The concierge arranged us a very good restaurant every night and transport was by nice town cars located at the entrance with very courteous drivers since we didn't bother to rent a car. The bar was a great place with great sushi to unwind after a busy day
We really loved the hotel and our kids still talk of of it as the best holiday ever.

Room Tip: When offered an upgrade go for it
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  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about JW Marriott Orlando Grande Lakes

Address: 4040 Central Florida Parkway, Orlando, FL 32837
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Luxury Hotel in Orlando
#9 Spa Hotel in Orlando
#11 Green Hotel in Orlando
#17 Romantic Hotel in Orlando
#21 Family Hotel in Orlando
#22 Business Hotel in Orlando
#29 Top resorts Hotel in Orlando
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — JW Marriott Orlando Grande Lakes 4*
Reservation Options:
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Also Known As:
Jw Marriott Orlando Grande Lakes Hotel Orlando
Marriott Orlando Grande Lakes
Orlando Marriott

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