We found a roach in our room and they dis nothing about it. When we checked in the man also chose the wrong option which we were overcharged. Beds were poorly made. One worker had an attitude. I am dissatisfied with the hotel. I have stayed at hotels that dont seem as great as this one did, and yet they were better.

Flight arrived early and they were able to accommodate with a room. Gracious staff upon arrival and check-in. The room was a completely different story. Room was spacious, decor was okay, amenities stocked. Walked into the bathroom to find the sink covered with black grime. Looked like dried up coffee grind mixed with left over shaved hair. Tried to scrub it off but didn't work. Called front desk, within 5 mins a cleaning lady came with bleach. Claims that sometimes water backs up from the sewer. I'm on the 7th flr, highly impossible! Next, found a piece of dried crap next to toilet and spiders. To tired at this point to call the cleaning lady back. Explored resort to find 1 shuttle to Universal daily, pricey restaurants. Back to room to rest to find pubic hair all over the bed! Disgusting! Called front desk asap. Cleaning ladies came within 10 mins. No other rooms available now. Slept on towels that night. Room service was terrible, $36 steak was the size of a baseball w/mash potatoes and 4 brussel sprouts cut in half. $20 in rm service fee, delivery and tax. Won't b recommending this resort.

We stayed one night because we had a great deal on the room. Beautiful property and the staff we encountered where excellent.

Futher away from International drive where there were many great restaurants to choose from. If you are looking for a golf vacation and don't plan on doing much more than this is for you.

This hotel managed to provide everything needed for a great holiday for four adults and three young children. The lake view rooms were not huge but definitely comfortable, well appointed and stylish. The children loved the extensive pool and lazy river, which together with the surrounding gardens, created a pleasant and relaxing place to 'chill out' after a day of theme parks. The JW Marriott and Ritz-Carlton together form a really extensive resort just on the edge of Orlando and surrounded by a lovely golf course and landscaped gardens - we loved the feeling of being able to escape to a haven of tranqulity only a short and very easy drive from the Orlando attractions. The restaurants are great and gave a good choice of both family and adult dining. The staff were friendly and extremely helpful and managed to achieve that difficult balance of accommodating the needs of the children without causing irritation to child-free guests. Both hotels have conference facilities and both were very busy with conference guests at the time of our stay so this was very important. My only slight irritation was that it was difficult on some evenings for non-conference guests to secure reservations in some of the restaurants. Overall, a great experience.