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“Great Hotel” 5 of 5 stars
Review of JW Marriott Orlando Grande Lakes

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JW Marriott Orlando Grande Lakes
4.0 of 5 Hotel   |   4040 Central Florida Parkway, Orlando, FL 32837   |  
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Ranked #30 of 327 Hotels in Orlando
Certificate of Excellence
GreenLeadersSilver level
Cave Creek, Arizona
Top Contributor
60 reviews 60 reviews
15 hotel reviews
Reviews in 18 cities Reviews in 18 cities
16 helpful votes 16 helpful votes
“Great Hotel”
5 of 5 stars Reviewed November 13, 2012

This is a wonderful luxury hotel. The staff will go out of there way to meet your every need. Ratings: Beds - great; Pillows - very good, they really only have hard and very soft; Sheets - soft and comfortable; Towels - soft; View - great; Location - very good, only about 15 minutes to the Disney parks and 5 minutes to International Drive; Bathroom - great, there's a separate shower and bathtub and there's everything you need such as lotion, shampoo, mouthwash, conditioner, cotton balls, Q-tips, etc.; TV - great; Service - great; Valet Parking - good, can be a little slow getting your car so give them 15 minutes notice if you don't want to wait. Our grandson sums it up best, "This is the best hotel I ever stayed in, they even put chocolate on your bed every night".

Room Tip: Ask for a room with the view of the pool area and golf course. The little store in the lobby area st...
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,049 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Sacramento
Top Contributor
64 reviews 64 reviews
26 hotel reviews
Reviews in 30 cities Reviews in 30 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed November 12, 2012

Used our Marriott points to stay here and were so pleased. Upon arrival the front desk staff were warm and welcoming and put us in a beautiful room overlooking the entire property with views for miles. The hotel is pristine and the grounds are too. It was quiet our first night in, but then the conference go-ers began arriving. This hotel was in full swing and the staff never missed a beat. Turn down service was exceptional. It was a treat to stay here, enjoy the pool area and be close to all that Orlando has to offer. Would recommend this hotel to anyone.

Room Tip: Higher floor with pool views are the best
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  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed November 12, 2012

I stayed at this hotel for a conference, and everything was within expectations for such an event, and for a hotel within the stature of a JW Marriott establishment. One point I would like to highlight however, is the unreliability of the Mears Airport shuttle. Firstly, when I reached Orlando Airport early in the morning, there was no one at their counter to advise on the availability of their service. Some reasons were proferred, and expecting an improvement on my return trip, I booked the shuttle only to find that it did not show up in the morning when it was supposed to. Fearing I would miss my flight, I approached the hotel concierge for assistance and in this regard, I must comment one outstanding individual "Les", who eventually made an executive decision to provide me with the hotel transport without more and on a gratis basis. I must take this opportunity to say that it was ultimately this kind gesture from Les, that put this hotel on the "will return" category from me. Only wish that there were more like him within the hospitality industry.

Stayed November 2012, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JazzyVazquez, Administrative Assistant at JW Marriott Orlando Grande Lakes, responded to this review, November 16, 2012
Thank you for your comments. We are very fortunate to have many great reviews here on TripAdvisor and I greatly appreciate you adding your recent experience. I am certain Les will be happy to hear your feedback; I cannot wait to share your kind words. Again, thank you for your comments!

Jazzy Vazquez
Administrative Assistant
Rooms Division
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brossard, Canada
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed November 12, 2012

The site, the room, the gigantic pools, the food:all those were absolutely outstanding. I spent 4 days in this hotel and loved the stay. The pools are amazing and never seem to be overcrowded, even though the hotel is pretty family-oriented. The only negative aspect: having to pay for internet in that type of hotels. But overall, this is a great place.

Room Tip: Ask for a room ovevlooking the pools and the golf: the view is awesome.
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  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamden, Connecticut
Contributor
19 reviews 19 reviews
5 hotel reviews
Reviews in 15 cities Reviews in 15 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 10, 2012

We stayed at the JW Marriot Orlando Grande Lakes for a conference. Everything about the hotel was beautiful and high quality (guest rooms, pools, golf course, etc). The most memorial part of our stay was dinner at the hotel restaurant "Primo". The food was the best and the service was phenomenal. All of our customers had commented on the quality of the food and it made for a good impression. Would definitely come again!

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swindon, UK
Senior Contributor
22 reviews 22 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed November 9, 2012

Our second holiday staying at the Grande Lakes - and a second excellent experience! Staff were all superb - couldn't do enough to help. Hotel immaculately clean with a a great 'atmosphere'. We upgraded our room to a suite - plenty of space and great views. The lazy pool was a big hit again with our son - a great place for the parents to chill out and for the kids to have fun in a safe, secure environment.
During our stay a large convention was in progress - but in reality this meant the hotel and pool area were very quiet during the day.
The hotel is central for all attractions - and we are already planning our return visit.
Highly recommended.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Virginia, USA
Top Contributor
150 reviews 150 reviews
37 hotel reviews
Reviews in 41 cities Reviews in 41 cities
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed November 7, 2012

This is a beautiful property - colocated with the Ritz Carlton, the two properties are joined in the middle by the spa complex. This is a huge hotel with stunning architecture evocative of the Far East or South Asia - a grand entry hall with a huge fountains and arches, red marble on the floors. The conference facilites are huge and have a spearate entrance off to the side which is very handy. Without exception, the entire staff of the hotel was very professional and very courteous. I really enjoyed using the large, professional size gym at the spa every day - free for guests.

This hotel is sophisticated and self-contained. Families with kids may want to consider another property if you ar elooking to walk somewhere and buy something because there are virtually no shops or stores or food outside the hotel within walking distance. I loved the hotel for this fact, but take it in to account when considering this property.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about JW Marriott Orlando Grande Lakes

Address: 4040 Central Florida Parkway, Orlando, FL 32837
Location: United States > Florida > Central Florida > Orlando
Amenities:
Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Spa Wheelchair access
Hotel Style:
#8 Spa Hotel in Orlando
#9 Luxury Hotel in Orlando
#9 Green Hotel in Orlando
#17 Romantic Hotel in Orlando
#20 Business Hotel in Orlando
#20 Family Hotel in Orlando
Price Range (Based on Average Rates): $$
Hotel Class:4 star — JW Marriott Orlando Grande Lakes 4*
Number of rooms: 1000
Official Description (provided by the hotel):
Enjoy a truly memorable luxury hotel experience at the JW Marriott Orlando, Grande Lakes. We welcome you to our resort in a superb location just moments from Orlando's best-loved attractions. Each of our nearly 1,000 hotel rooms and suites feature elegant decor and luxury amenities, including marble bathrooms and 24-hour room service. Onsite dining options, including fine Italian cuisine at Primo and fresh sushi at the Sushi Bar, are sure to please every palate. Pamper yourself at the onsite Ritz-Carlton spa, or tee off from our Greg Norman-designed golf course. Children will enjoy our Lazy River outdoor pool, as well as a host of special programs created just for them. Though you might be excused for not wanting to leave the resort, you should certainly take advantage of our prime location near Orlando's legendary theme parks. We offer shuttle service to SeaWorld, Walt Disney World, and Universal Orlando Resort - making it easy for your family to enjoy the best of the area. ... more   less 
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Also Known As:
Jw Marriott Orlando Grande Lakes Hotel Orlando
Marriott Orlando Grande Lakes
Orlando Marriott

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