This is our 5th or 6th stay at this hotel. The rooms are very nice as long as you get a king bed, high floor, balcony (not just windows), and a bathroom with a separate shower/tub. In the past we had always had one of these rooms and in fact, did not realize anything else existed. However, this time we were given a room with two queens, no balcony, and combination tub/shower; we were very disappointed. As Marriott Elite members our room preferences are in our profile, so we felt that should have been taken into account.
The staff are very professional and accommodating. Lauren, at the front desk, was great.
Room service was also disappointing. We couldn't find a menu in the room and called to have one brought up; an hour later it still had not arrived. We finally gave up. Breakfast at Citron is very nice; food and staff are superior. Our dinner at Primo was exceptional, but prepare to pay for it.
- Also Known As:
- Jw Marriott Orlando Grande Lakes Hotel Orlando
- Jw Marriott Orlando Grande Lakes Hotel
- Marriott Orlando Grande Lakes
- Marriott Orlando
- Orlando Marriott
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