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“our stay at Westgate” 5 of 5 stars
Review of Westgate Lakes Resort & Spa

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Westgate Lakes Resort & Spa
3.5 of 5 Resort   |   10000 Turkey Lake Road, Orlando, FL 32819   |  
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15% off Room Rate
Ranked #178 of 327 Hotels in Orlando
Oceana, West Virginia
1 review
“our stay at Westgate”
5 of 5 stars Reviewed yesterday NEW

We traveled to FL staying at Westgate on business trip. We loved our stay. The rooms were very nice and clean. Staff was great! Nice screened balcony with plenty of sunshine and overlooking the lake. Elevators no wait time even though there was many people staying at the time. We were very satisfied and will stay again and again.

  • Stayed January 2015, traveled on business
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,333 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (652)
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Hillsboro, Oregon
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

we loved our 1 bedroom villa at this resort it was clean, big, comfy and the staff was very friendly we where wishing we had stayed our whole week here. So now we are headed back and rented a 2 bedroom villa at the Westgate Kissimmee property and we are very excited to be able to stay the whole week with our grandchildren this time.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Flemington, New Jersey, United States
1 review
5 of 5 stars Reviewed 2 days ago NEW

Beautiful property and phenomenal staff. I can't say enough about Vicky and DC. They were able to rectify an error and make my stay the best in the fifteen years That I've been an owner. Vicky was very professional and was always available for questions. DC was a great staff who made things happen. Overall this stay was a 10.....You can't miss Vicky she is very beautiful and DC runs the Vip area. Thanks guys and God Bless.

Stayed January 2015, traveled with family
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Gorebridge, United Kingdom
Senior Reviewer
9 reviews 9 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This is our fifth visit and although we had a slightly shaky start, in the end it all worked out. First a couple of negatives. Our first room appeared great on arrival until we found that the safe was out of order. We did not bother unpacking and contacted reception. After several delays and further phone calls we were placed in a disabled person adapted room, without whirlpool bath. We waited a couple of days until the end of the weekend then requested a room change. Staff were very helpful and we were given a beautiful room with a bigger balcony and great view. There were minor problems for some guests due to all the renovation work going on however we know the layout fairly well and it was no problem for us. There seemed to be more pressure to take the timeshare tour on this visit however we politely refused at least three times. The accommodation is very generous with a small kitchen area with fridge and microwave and the view from our balcony was wonderful. You are also only half an hours drive from Disney and Universal. There are plenty activities with basketball hoops walking and cycling trails etc. We love it here and certainly come back.

Room Tip: Ask for a lake view and then catch the nightly fireworks shows from your balcony.
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  • Stayed January 2015, traveled as a couple
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Tallahassee, FL
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Only drawback was that it's on the west side of I-4, and I had to get to the Orange County Convention Center. But it is a very minor inconvenience requiring about 5 minutes of drive time, a little more at rush hour. Overall, good location with easy access to groceries, dining, Walmart and amenities.

Resort is large with multiple buildings. The condo/unit I had was very clean, with a full kitchen, nice whirlpool bath and king bed, outside screened in balcony overlooking the lake. I could not have been more satisfied with any accommodations. Due to its location (I suspect), it was much cheaper than hotels on the east side of I4 nearer the OCCC. Easy to travel to and from. Adequate parking. Elevators were quick and no waiting. Overall, excellent stay. Was nervous about staying here after seeing many poor reviews on Trip Advisor. But I experienced absolutely nothing negative about my stay. I will definitely go back when I need to stay in the area.

Room Tip: My unit was 6 floors. i had a middle room on the 4th floor. Was very quiet. I was also told that...
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  • Stayed January 2015, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 of 5 stars Reviewed 3 days ago NEW

We stayed in this resort in January 2015 and had to change units three times, although it should have been four times because even the last unit had ants like the previous three. The staff tried to be accommodating by moving us but it took one of their staff (Brian Pringles) to actually get the manager to move us late at night after returning from Disney. We have stayed at other Westgate properties in the past having nothing but wonderful experiences. This property was ant infested and gate access was poorly designed. The units were overall nice, but between the infestation and the poorly equipped kitchen our vacation experience was less than favorable. NEVER AGAIN WESTGATE LAKES.
If we stay at Westgate again, it will definitely be back at the Town Center which is where we stayed every January for the last several years before giving the Lakes a try.

Room Tip: Ask for three things, a unit that was just disinfected, refurbished and free wifi as a courtesy.
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  • Stayed January 2015, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Freeport
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My family stayed in building 2000 last week for a 2 day getaway. The resort grounds were beautifully maintained and the room was clean and quiet with a comfy bed. Loved the large jacuzzi tub and the convenience of location to all the parks. Will probably stay again on our next trip.

Room Tip: I read reviews where people paid for wifi. We did not, as it was included with our room. You might...
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  • Stayed January 2015, traveled with family
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Westgate Lakes Resort & Spa

Address: 10000 Turkey Lake Road, Orlando, FL 32819
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#30 Spa Hotel in Orlando
#41 Top resorts Hotel in Orlando
#142 Family Hotel in Orlando
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Westgate Lakes Resort & Spa 3.5*
Number of rooms: 2000
Official Description (provided by the hotel):
Westgate Lakes Resort & Spa in Orlando, Florida, provides guests all the comforts of a fully furnished home! All villas are non-smoking and range from Studio Villas with kitchenette and large jetted tub that sleep 4 to spacious Four-Bedroom Villas with full kitchen plus two kitchenettes that sleep up to 16, all within minutes of Orlando's world-class theme parks and tourist attractions. With scheduled shuttle service to Disney, Universal, SeaWorld and the Orlando Premium Outlets, 7 pools, full service Serenity Spa, Marketplace, Smokehouse Grill restaurant, Sid's Bistro serving Starbucks, extensive Activities program and lakefront Marina there is sure to be something for everyone. Westgate Lakes Resort & Spa is also pet friendly, allowing one pet under 60 lbs (fees apply). Come enjoy your Orlando vacation in comfort at the Westgate Lakes Resort & Spa! ... more   less 
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Also Known As:
Westgate Lake Resort Spa
Westgate Resort Orlando
Westgate Lakes Florida
Westgate Lakes Hotel Orlando
Westgate Lake Resort Orlando
Westgate Hotel Orlando
Westgate Lakes Orlando

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