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“Disappointed!!” 2 of 5 stars
Review of Westgate Lakes Resort & Spa

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Westgate Lakes Resort & Spa
3.5 of 5 Resort   |   10000 Turkey Lake Road, Orlando, FL 32819   |  
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Ranked #191 of 329 Hotels in Orlando
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Disappointed!!”
2 of 5 stars Reviewed July 6, 2013

My parents have owned at west gate for 23 years. The owner himself was his salesperson. I think I just checked into the oldest, room possible. Kitchen doors need to be fastened, faucet in need of repair, picture frames damaged, closet doors off the hinges. Formica kitchen counters. These are not the rooms they show you when they want you to buy a timeshare but it is the room you get when you want to use your time share. I will say it is clean but decor and room needs major updating!! Shame!!

  • Stayed July 2013
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review, July 8, 2013
Thank you for your feedback. We are sorry to read that your stay was not as satisfactory as it should of been. We are alwys looking to improve and your feedback is of great help. We hope to see you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,881 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (757)
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English first
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 6, 2013 via mobile

Check in was pretty smooth, didn't have to go on the tour which was a good thing. Check in time is at 4, but me & my boyfriend came at 2:00 and was put in a nice location by the lake. It was weird that you have to purchase coffee.

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review, July 8, 2013
Thank you very much for your review. We are so happy to know that you had a great time and your vacation was everything you wanted. We are glad that you found our location convenient to all of what you wanted to do in the area. We really appreciate you and we certainly look forward to your next stay with us.
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Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 6, 2013

The location is great. The check in process was fast. We stayed in a newly renovated building (2600) and the stay was truly wonderful. The building manager, Mayra, was unbelievably helpful, had a great attitude, and even gave us a ride to our car. The pools were also very nice and the kids had a blast. I highly recommend this resort.

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review, July 8, 2013
We appreciate your responses concerning your stay with Westgate Lakes Resort and Spa. It is a real pleasure to know we have succeeded in providing a quality vacation experience that exceeded your expectations. Our team members take great pride in providing great service to all our guests. On behalf of the entire Westgate Team, thank you for staying with us and we look forward to having you back very soon!
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Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed July 5, 2013 via mobile

This place is clean, amazingly beautiful and comfortable . Spacious, so many pools and services. Places to eat, etc. it's adult and kids friendly all around. Was Offered to buy once, said no and they left me alone. Will definitely be back next year!

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review, July 8, 2013
Thank you for your review. We appreciate your comments about our resort. We are happy to hear that you enjoyed our resort amenities. We always look forward to exceeding all our owner and guest expectations. Please come back to visit us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hanford, California
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed July 4, 2013

Our family of 10 stayed at this resort 6/14/13-6/20/13. We had 2 three bedroom unit that we exchanged through our Timeshare. The rooms were big, very clean, and all the amenities one would need. Check in and out was fast. Was asked to go on a sales tour, politely said NO and was not bothered again. The Pool areas were very nice and clean and the kids had a blast. We didn't participate in any of their recreation due to at a different park each day. They have a restaurant, pool bars, delivery Pizza Hut and a small Market with deli on site. I was a little timid about coming after reading all the bad reviews but found all of them unfounded. The resort is huge with great accomedations. I really don't know why someone would not like this place. I guess some people just like to complain. Everyone that we had contact with was nice,friendly and professional. Thanks for making our trip enjoyable.

Room Tip: Ask for one of the updated rooms
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  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review, July 8, 2013
Thank you so much for taking the time to let us know about your experience. We train our staff to be friendly, welcoming, and helpful. We are glad that you were able to enjoy the room amenities, resort amenities, as well as our great location! We really look forward to you and your family staying with us again in the future!
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Norway
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed July 4, 2013

The rooms look great on the website, not so much in person. The interior looks dated and the flat we had was extremely sparcely decorated.

We were four persons sharing a three unit flat with five beds. We had decent service most of the time and nothing to complain about.

The prices are really cheap and we got what we payed for.

Stayed June 2013, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review, July 5, 2013
Thank you for your feedback. We apologize for the issues you experienced and for any inconvenience they may have caused. Your review will be shared with management including the housekeeping and maintenance departments. We appreciate that you brought these issues to our attention as we work diligently to resolve them. Thank you again for your feedback. We hope that you will give us another opportunity to exceed your expectations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
atlanta
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed July 3, 2013

recently stayed at this resort.at time of check-in my husband was offered 75.00 to watch a time share preview.Told it would only take about an hour.The next day we went to what I would refer to as the cheapest breakfast I have ever had.The guy started out really nice(of course he was trying to get us to buy something)three hour's into our tour my grandson stated he didn't feel well.At this point I told the guy we needed to leave so my g-son could rest.His response was"This isn't over until i say it is"We left and went to our un-air conditioned room.If anyone thinks this is a 4 star clearly you haven't traveled.The room's look like a throw back from the 80's.every thing in it is cheap including the jacuzzi (which did not work)the carpet is from the 70's and looks like it hasn't been cleaned since then.Who in their right mind wold sign on the dotted line to buy a piece of cheap crap when you can stay in a true 4 star for a week at the rate of 70.00 if you book thru an online site.DO NOT STAY AT THIS RESORT.

  • Stayed July 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review, July 11, 2013
Thank you for your feedback. We are very sorry to read that your stay with us was not satisfactory as you expected and that the tour took longer than they advised you. We are always looking to improve and your feedback is of great help, we hope you give us another opportunity to exceed your expectations.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Westgate Lakes Resort & Spa

Address: 10000 Turkey Lake Road, Orlando, FL 32819
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#26 Spa Hotel in Orlando
#44 Top resorts Hotel in Orlando
#164 Family Hotel in Orlando
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Westgate Lakes Resort & Spa 3.5*
Number of rooms: 2000
Official Description (provided by the hotel):
Westgate Lakes Resort & Spa in Orlando, Florida, provides guests all the comforts of a fully furnished home! All villas are non-smoking and range from Studio Villas with kitchenette and large jetted tub that sleep 4 to spacious Four-Bedroom Villas with full kitchen plus two kitchenettes that sleep up to 16, all within minutes of Orlando's world-class theme parks and tourist attractions. With scheduled shuttle service to Disney, Universal, SeaWorld and the Orlando Premium Outlets, 7 pools, full service Serenity Spa, Marketplace, Smokehouse Grill restaurant, Sid's Bistro serving Starbucks, extensive Activities program and lakefront Marina there is sure to be something for everyone. Westgate Lakes Resort & Spa is also pet friendly, allowing one pet under 60 lbs (fees apply). Come enjoy your Orlando vacation in comfort at the Westgate Lakes Resort & Spa! ... more   less 
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Also Known As:
Westgate Lake Resort Spa
Westgate Resort Orlando
Westgate Lakes Florida
Westgate Lakes Hotel Orlando
Westgate Lake Resort Orlando
Westgate Hotel Orlando
Westgate Lakes Orlando

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