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“another excellent stay at westgate lakes” 5 of 5 stars
Review of Westgate Lakes Resort & Spa

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Westgate Lakes Resort & Spa
3.5 of 5 Resort   |   10000 Turkey Lake Road, Orlando, FL 32819   |  
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Ranked #175 of 326 Hotels in Orlando
Pineville, South Carolina
1 review
1 helpful vote 1 helpful vote
“another excellent stay at westgate lakes”
5 of 5 stars Reviewed June 22, 2013

We are owners at westgate lakes and have stayed there several times. Our stays have always been excellent. We have also stayed at westgate river ranch (awesome), westgate myrtle beach(very nice), westgate blue tree(great). As long as the name Westgate is attached, we know our stay will be excellent. The cleanliness, services, amenities, location, and staff were all excellent. Our family vacation was an awesome experience, thanks to Westgate.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review, June 24, 2013
We always appreciate hearing back from our valued owners. We are proud to provide all our owners and guests with a true vacation experience. We are delighted to hear that you and your family had an awesome experience. We thank you for making Westgate Resorts your home away from home and look forward to your next arrival.
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3,213 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Reedsburg, Wisconsin
Senior Contributor
38 reviews 38 reviews
10 hotel reviews
Reviews in 23 cities Reviews in 23 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed June 21, 2013

We recently booked a family vacation to Westage Lakes. The property grounds were well maintained and clean but the rooms that have not been updated need some work. The patio door was a chore to get open and the bathroom and shower needed work. The master bedroom was nice but too open. Lots of glass on the walls and shower plus a sliding glass door going out to the deck. Nice if you are by yourself but not any privacy while taking a shower. Overall the unit was clean but as another reviewer stated really lacking kitchen supplies. The pools were always packed and dirty. One pool our grandchildren would not even go into as it had a real milky look to it. The whole week we were at the resort I never noticed anyone cleaning or vacuuming a pool. The amount of hair and just stuff on the pool floor was unacceptable. Lots of activities but you had to pay for almost everything. Used to resorts in Mexico that everything is included. I guess for my taste way to large of a complex and too crowded. I would not return.

  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review, July 30, 2013
Thank you for your review. We apologize for the issues you experienced during your stay and for any inconveniences they may have caused. We have taken note of each matter you have had and will pass them on to the appropriate members of our staff. Thank you for bringing these issues to our attention. Guest satisfaction is out top priority and we regret that we fell short during your stay. The issues you experienced are very rare and we do hope that you will allow us another opportunity to exceed your expectations.
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Lexington, Kentucky
1 review
5 of 5 stars Reviewed June 21, 2013

My family and I spent 6nights at the resort and we had an awesome stay. They provide excellent services to the guest and the staff always greets you with a smile. The location is convenient to all the Disney theme parks, Sea World and Universal. So, after a long day in the park we were no more then 10min away from the resort. I would recommend any of my friends and family to consider saying at Westgate.

Room Tip: Request a room the second floor because you are above the first level traffic but not on the top flo...
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  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review, June 24, 2013
Thank you so much for your review. We are glad that you were able to take advantage of our greatly located resort. We are conveniently located to close to all of the areas theme parks, shopping and dining. We expect all of our team members to provide you with excellent customer service at all times. We look forward to always exceeding expectations. Thank you for recommending us to your family and friends. We hope to see you soon.
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Hartford, Connecticut
Top Contributor
126 reviews 126 reviews
25 hotel reviews
Reviews in 53 cities Reviews in 53 cities
80 helpful votes 80 helpful votes
4 of 5 stars Reviewed June 20, 2013

We stayed at Westgate again this past April. They were doing construction on the building where we normally stay so we stayed in the building next door. This building was just as nice and provided us with the exact same amenities. The staff was very friendly and helpful as well. Fortunately we were there for a week when Westgate, and the Disney parks, were rather slow. Shame for them but a blessing to us.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review, June 21, 2013
Thank you for your feedback. We are so glad to read that you had a great stay, it was a pleasure having you with us. We look forward to seeing you in the future.
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Illinois
Top Contributor
138 reviews 138 reviews
15 hotel reviews
Reviews in 33 cities Reviews in 33 cities
43 helpful votes 43 helpful votes
2 of 5 stars Reviewed June 18, 2013

In addition to the resort fees, they charged $5.00 per day per person to use their gym. They also charged for internet which was $10.00 per day. The condo we had did not have enough dishware for a 3 bedroom unit. The free transportation for the parks is a total joke. It was completely inconvenient. We did not even use it. I would never stay here again. We stayed at the nearby Marriott's and just wanted to try a new place but that was a big mistake. Stay with the Marriott's they treat you right.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review, June 21, 2013
Thank you for your feedback. We are sorry to hear that your stay was not as satisfactory as you expected, we are always looking to improve and your feedback is of great help. We hope you give us another opportunity to exceed your expectations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Raleigh
Senior Contributor
46 reviews 46 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed June 18, 2013

We visited here with 50 family members. The check in for us was smooth, but I can not say the same for all in my party. The property was beautiful, there were alot of amenties for the adults and children to do. It was close to Universal, wet and wild, Sea World and other parks. We were able to visit Walmart several times. We went took the kids to Dave and Busters and the adults went to BB Kings House of Blues on International blvd and had a great time. This was all less then 5 miles away. I would suggest this property for large groups. Just make sure you request that all parties are close together.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review, June 20, 2013
We are so happy to hear your family chose Westgate Lakes Resort and Spa! Thanks for providing us with your experience. We apologize that a few family members had check in challenges. It’s great you all were able to explore and have fun both at the beautiful resort and our many attractions in Orlando. Please come back and stay with us again!
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Oldsmar, Florida, United States
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
147 helpful votes 147 helpful votes
1 of 5 stars Reviewed June 18, 2013

Please don't waste your time going to this outdated, over crowded dump they try to call a resort. The rooms are antiquated. I felt like I was in an episode of the Brady Bunch. There was an air freshener used throughout the resort that smelled like Grandma's perfume. I was highly allergic to it. I booked this through last minute travel, when told of my terrible experience they promised a refund of the last night since I checked out early - that was in February. Still waiting. The staff is young and inexperienced, they tried to shove a time share down my throat even after I expressed I lived in the Orlando area and was not interested - will NEVER go there again. The clientele is sketchy, children yelling at all ours of the night. Noisy, smelly, dirty and old - don't let the photos fool you.

  • Stayed February 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Westgate Lakes Resort & Spa

Address: 10000 Turkey Lake Road, Orlando, FL 32819
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#30 Spa Hotel in Orlando
#41 Top resorts Hotel in Orlando
#137 Family Hotel in Orlando
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Westgate Lakes Resort & Spa 3.5*
Number of rooms: 2000
Official Description (provided by the hotel):
Westgate Lakes Resort & Spa in Orlando, Florida, provides guests all the comforts of a fully furnished home! All villas are non-smoking and range from Studio Villas with kitchenette and large jetted tub that sleep 4 to spacious Four-Bedroom Villas with full kitchen plus two kitchenettes that sleep up to 16, all within minutes of Orlando's world-class theme parks and tourist attractions. With scheduled shuttle service to Disney, Universal, SeaWorld and the Orlando Premium Outlets, 7 pools, full service Serenity Spa, Marketplace, Smokehouse Grill restaurant, Sid's Bistro serving Starbucks, extensive Activities program and lakefront Marina there is sure to be something for everyone. Westgate Lakes Resort & Spa is also pet friendly, allowing one pet under 60 lbs (fees apply). Come enjoy your Orlando vacation in comfort at the Westgate Lakes Resort & Spa! ... more   less 
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Also Known As:
Westgate Lake Resort Spa
Westgate Resort Orlando
Westgate Lakes Florida
Westgate Lakes Hotel Orlando
Westgate Lake Resort Orlando
Westgate Hotel Orlando
Westgate Lakes Orlando

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