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“Lovely stay” 5 of 5 stars
Review of Westgate Lakes Resort & Spa

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Westgate Lakes Resort & Spa
3.5 of 5 Resort   |   10000 Turkey Lake Road, Orlando, FL 32819   |  
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Ranked #173 of 326 Hotels in Orlando
Harrogate, United Kingdom
Senior Contributor
37 reviews 37 reviews
5 hotel reviews
Reviews in 22 cities Reviews in 22 cities
20 helpful votes 20 helpful votes
“Lovely stay”
5 of 5 stars Reviewed May 8, 2013

My uncle booked this place for myself and my mum from his points with some group or other. I thought it was amazing, the room was enormous and it looked out to the pool which was lovely. My mum complained a bit because they wouldn't come and clean every day because we weren't owners but other than that it was great. I also liked the fact that they had shuttle buses to and from the Disney Epcot and Universal studios I just wished that they came back later from Disney as I didn't feel that 10.35 was late enough to see the fireworks and then get back to the Epcot centre to catch the shuttle back. The food was great and the hospitality was very good, the staff were all friendly and they made sure that we were happy with everything. William 'Bill" was great he made sure that everything was great on our first day and was helpful on other days as well.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review, May 13, 2013
Please thank your uncle for us for booking at Westgate Lakes Resort & Spa. As you found, we offer spacious units, a complimentary shuttle to the attractions, and friendly and willing staff. Our housekeeping will do a small midweek cleaning halfway during a week's stay. We hope you had a chance to visit the onsite restaurant, the Smokehouse Grill, home of Orlando's best BBQ as voted by AOL's City Guide. Next time you come to Orlando, we would like you to visit with us again!
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3,219 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Miami
Senior Contributor
34 reviews 34 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed May 8, 2013

It was time to go back to Orlando for a few days, to escape from the everyday routine. I brought my parents with us, so I began looking for a large resort room that could accommodate everyone in order to have quality family time. I found the perfect accommodations at the Westgate Lakes Resort & Spa.

The past reviews have mentioned that check-in at this resort could be slow and frustrating, but since I arrived late on a Wednesday evening, I did not experience it. What I did experience was a very pleasant and helpful encounter at the Registration Desk. When they found out I was in Orlando with my entire family, they made sure I got a nice unit, one that could accommodate everyone together and comfortably. Not only did I get a nice big unit, but got one that had a great lake view and was close enough to a pool for the kids. Thank you Westgate!!

I got a two story, 4 bedrooms, 4 baths unit that felt like a house rather than a hotel/resort room. Every room had a flat screen HDTV. The main living room area had a DVD player and also a Radio/CD player that was great to use. The room was clean and the rug and furniture felt pretty new.

The property is very well kept and beautifully landscaped. There is a massive lake next to many of the resort buildings. It is very relaxing to drink your morning coffee or to have a glass of wine in the balcony overlooking the lake, (all balconies are screened). If this is something that appeals to you, ask for a unit with a lake view. You will not regret it.

I found the pool area to be very clean, it was large and beautiful; there is a kiddy pool with a mushroom waterfall fixture, very fun for the kids. The Jacuzzi was very nice too. I saw maintenance personnel unloading new furniture into buildings nearby so they are in the process of remodeling units.

The resort is conveniently located near all the attractions with easy access to I-4. There is a Whole Foods, and a Wal-Mart as well as other shopping options very close to the resort. Our accommodations made our long weekend a memorable one. I couldn’t be more pleased with Westgate Lakes Resort & Spa in Orlando.

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review, May 13, 2013
We appreciate you and your family staying with us at Westgate Lakes Resort & Spa. It's always nice to hear you had an pleasant experience, from check in to check out. The 4 bedroom units really do have square footage rivaling some houses, with full kitchens, washer & dryer and room for up to 16. Yes, we are renovating units across the property-thank you for taking notice. With our great location close to dining, the attractions, I-drive and the amenities onsite at the resort, you should always have something to do to make it memorable. Thank you again for your kind words, and we hope to see you back in the future!
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southampton
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed May 8, 2013

Party of 6 men all aged around 40 in 3 rooms.
Called in advance to make sure we were all together. Totally ignored and put in buildings at opposite ends of site!
Our friends the next room were smoking 'weed' and playing rap music at 3 am full blast and were totally ignored! Reception didnt care, supervisor was the rudest creature id ever experienced. She wouldnt refund 1 night but offered free washing detergent and milk!
There are lots of dark corners at this resort and the lift areas feel really dangerous. I would NOT feel safe staying with children. The resort has a very very seedy feel about it. Dont stay because you're seduced by the price. Its a dump!
This resort was probably quite nice in 1984 however not it looks like a seedy throwback to the 'Golden Girls'.
I think a lot of the reviews from owners are dubious to say the least however they may be trying to glamourise the resort in the vain hope they can sell off their crappy timeshare!

You will be offered a 'Welcome Pack' after check in. Its a scam, theyre going to try and sell you a timeshare in exchange for rubbish you dont want. Oh and check in is a PAINFUL experience. Expect to wait an awfully long time. we waited 50 minutes, but dont worry too much as you can pass the time watching at least twice as many staff on reception standing doing nothing but chatting and texting!

  • Stayed May 2013, traveled with friends
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review, May 13, 2013
Thank you for your feedback regarding your visit. We do apologize about the room assignment-we try our best to accommodate all requests, but the rooms are assigned at the time of check in. Depending on occupancy levels, we may or may not be able to grant these requests. Our Security Department is there for your safety and, if you feel that there is an unsafe condition or rude neighbors, you can call and and they should respond as quickly as possible. It sounds as if you might have gotten a unit that's not yet been renovated. We are doing capital improvements and investing in making the units look absolutely beautiful. It is being rolled out building by building. We want you to have a wonderful vacation and we are working hard toward that goal. We do have many enthusiastic guests and owners who enjoy spending their valuable vacation time at our resort. Whether it's relaxing by one of our 7 pools, Kayaking or motorboating on the lake, playing miniature golf, or using our Fitness Center.
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Thornhill, Canada
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 7, 2013

My husband and I have been "owners" at this resort for about 13 years. We hadn't visited for a couple of years and this year decided to revisit with our adult kids and a new grandbaby. We were a bit nervous because ratings had dropped recently and we hoped the resort we loved wasn't deteriorating! We were NOT disappointed!!!!! The service was fantastic, the property has been well kept and the care taken by staff was exemplary. I would continue to recommend this resort for families who are visiting the Orlando area and want to be close to all the theme parks, great restaurants and shopping!!!

You don't have to be an owner to use this resort and you won't get hassled about "buying" unless you choose to. It's a great place to unwind after a hectic day at the parks or to just use as home base while in Orlando. It's also very close to Hwy 4 so easy to get to the beaches, golf courses, etc. if you so choose.

Many rooms are being upgraded...can't wait to see them next time we're there.

Room Tip: If you can, choose the 2600 or 1700 buildings for rooms overlooking the lake.
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  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review, May 13, 2013
Thank you for being owners here at Westgate Lakes Resort & Spa. We're glad that you, your children and new grandbaby were able to receive excellent care from our staff and enjoyed the well kept property. Our goal is to provide a quality vacation experience with great value in an effort to create great memories. We trust from your review we were able to do this. Thank you again for sharing your visit with us.
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Milan, Missouri, United States
Senior Contributor
28 reviews 28 reviews
5 hotel reviews
Reviews in 13 cities Reviews in 13 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed May 6, 2013

We arrived at this location after driving 20 plus hours. We were amazed by the front door service that we encountered upon arrival.. We were directed in the right way exactly where we were suppose to go and then we were checked in by a very polite and helpful man.. From there we were taken to our room by a bell man to room and helped with all of our things.. with no hesitation from him. The only complaint I have of this place is when they say to do a 90 minute timeshare meeting and then its well over 2 and half hours..so don't plan anything and them taking no is not an answer...they pry you to the end....

Room Tip: Rooms overlooking the lake are fantastic and very quiet,
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  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review, May 13, 2013
Thank you for choosing Westgate Lakes Resort & Spa for your Orlando vacation. Our staff takes great pride in providing excellent service, and we're glad you found them polite and helpful. The timeshare meetings are ideally 90 minutes. However, based on your interactions with the timeshare presenter, it may go beyond that. Some are overly enthusiastic and, because they see the great value in Westgate vacation ownership, they might offer several times. We apologize if this was the case. Please do visit us again for the wonderful service, the great location close to everything and all the onsite amenities. See you soon!
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Englewood, Florida
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 6, 2013

This resort is fabulous - only minutes away from SeaWorld and Universal, 10 minutes from Disney. The only place to stay with family. The rooms are so spacious with full kitchens and laundry, better than home. Great place to just stay and enjoy the resort with all the pools, activit ies, miniature golf, etc. But it is even better as a place to come back to if you are exhausted from doing the parks - so, much, much better than a hotel. One reviewer gave this a lower rating because they went to a timeshare talk - well, that was their choice. You do not have to go to a timeshare talk to stay here!

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review, May 16, 2013
Thank you very much for your comments about the Westgate Lakes Resort and Spa. We are glad that we were able to provide you with just the right place to enjoy with your family, away from the parks as you stated. Thank you again for sharing about your stay, we hope you will visit us again soon.
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Lady Lake, Florida, United States
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed May 2, 2013

You just can't beat staying at Westgate Lakes Resort. The rooms are beautiful the pools are clean and refreshing and the staff is the best. We went to Epcot and Magic Kingdom and both days couldn't wait to get back to the Resort. Beautiful place.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review, May 13, 2013
We appreciate you taking the time to write a review of Westgate Lakes Resort & Spa. Our whole team strives to provide a great vacation experience, from the rooms to the clean pools to excellent customer service. We look forward to being your "perfect getaway" again!
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Additional Information about Westgate Lakes Resort & Spa

Address: 10000 Turkey Lake Road, Orlando, FL 32819
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#30 Spa Hotel in Orlando
#40 Top resorts Hotel in Orlando
#137 Family Hotel in Orlando
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Westgate Lakes Resort & Spa 3.5*
Number of rooms: 2000
Official Description (provided by the hotel):
Westgate Lakes Resort & Spa in Orlando, Florida, provides guests all the comforts of a fully furnished home! All villas are non-smoking and range from Studio Villas with kitchenette and large jetted tub that sleep 4 to spacious Four-Bedroom Villas with full kitchen plus two kitchenettes that sleep up to 16, all within minutes of Orlando's world-class theme parks and tourist attractions. With scheduled shuttle service to Disney, Universal, SeaWorld and the Orlando Premium Outlets, 7 pools, full service Serenity Spa, Marketplace, Smokehouse Grill restaurant, Sid's Bistro serving Starbucks, extensive Activities program and lakefront Marina there is sure to be something for everyone. Westgate Lakes Resort & Spa is also pet friendly, allowing one pet under 60 lbs (fees apply). Come enjoy your Orlando vacation in comfort at the Westgate Lakes Resort & Spa! ... more   less 
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Also Known As:
Westgate Lake Resort Spa
Westgate Resort Orlando
Westgate Lakes Florida
Westgate Lakes Hotel Orlando
Westgate Lake Resort Orlando
Westgate Hotel Orlando
Westgate Lakes Orlando

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