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“Great Place - Once the Time Share Pitch was Done” 4 of 5 stars
Review of Westgate Lakes Resort & Spa

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Westgate Lakes Resort & Spa
3.5 of 5 Resort   |   10000 Turkey Lake Road, Orlando, FL 32819   |  
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Special Price
15% off room rate
Ranked #166 of 328 hotels in Orlando
Schaumburg
1 review
“Great Place - Once the Time Share Pitch was Done”
4 of 5 stars Reviewed March 20, 2013

Went in dreading the time share pitch...only listened because we were told that we'd get all kinds of deals on half price park tickets, but certainly not the case. Were told the "sales pitch" would be 1.5 hours and we were there from 9 - 12:30. Time shares are great, just not our thing. Once we got over that, everything was just about perfect. The grounds are lovely - 7 pools make for lots of great choices. Parking late at night was TERRIBLE - don't plan on parking close to your unit if you come back late. We had a studio (like a standard hotel room), and it was very adequate, clean, and had whatever you needed. The screened in balcony was lovely. Went in unsure of what housekeeping servies were going to be provided, but we got clean towels and the bed made every day so it all worked out. Tons of golf carts ZOOMING around everywhere makes for dangerous left hand turns. Close to every restaurant imaginable, shopping, and all the parks. Located off the "main drag", yet close enough to everything. Would definitely stay here again and know to skip the time share portion of it.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, General Manager at Westgate Lakes Resort & Spa, responded to this review, March 25, 2013
Thank you very much for sharing your vacation at Westgate Lakes Resort & Spa with us. It was our pleasure to have you stay at our resort and we are very pleased all your expectations were exceeded-after all, this is our goal! Having you describe your stay with us as almost perfect is what makes our resort great. As you discovered, we have one of the best locations in all of Orlando for easy access to everything. Thank you for selecting Westgate Lakes. We look forward to having you back soon.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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us
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed March 19, 2013

Its a good clean resort we paid cash for our week wouldn't call it a value but it is clean and finished out with top end materials has a kitchen and washer and drier which is essential with small children and is centrally located in Orlando.

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, General Manager at Westgate Lakes Resort & Spa, responded to this review, March 25, 2013
Thank you for your feedback on your vacation to Westgate Lakes Resort & Spa. We were pleased you found your accommodations met all your expectations and everything was as clean as you would expect. As you discovered, we are in just about the perfect location when staying in Orlando. Thank you again, we appreciate your vacationing with us.
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Houston, Texas
2 reviews
5 of 5 stars Reviewed March 19, 2013

We went in dreading the time share experience and not planning on purchasing but we came out of there with a GREAT piece of property at an excellent cost. Had a really knowledgeable sales rep (haiya) who put up with my repeated questions over the same material. Unit itself had a fabulous lay out THOUGH the decor and appliances (if you're on the rental side--we stayed in the 1600 building) are DEF out of date. But clean. The last day we had two different parties come to our door asking us when we would be checking out...just a touch annoying. But everyone was SUPER helpful. We stayed in a 2 BR and it was great.

Room Tip: 1600 building was outdated but nice. In a back corner. Parking wasn't an issue.
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  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, General Manager at Westgate Lakes Resort & Spa, responded to this review, March 25, 2013
Thank you for your comments about your visit to Westgate Lakes Resort & Spa. Congratulations on your purchase from Westgate Resorts. We look forward to creating great vacation experiences for you and your family. We were very pleased you found all our team helpful and pleasant. Our apologies for the issues at check out-we will share this with our Housekeeping Department to address. Once again, welcome as new owners. We look forward to having you visit in the years to come.
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Richmond Hill, Canada
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 18, 2013

It was the first time visiting the resort after we became owners in 2012 and I guess my expectations were kind of high. We were told all the way that this is a 5 star resort, but we experienced just a full 3 star one.
Yes, there was no housekeeping during our 4 nights stay and we had to take the garbage out, but that is not such a big deal. What it did bother me was the fact that the apartment was not updated for 7-8 years as per a staff statement and everything looked old: appliances, mirors, tap fixtures, even the interior design. I pay $1000 per year for maintenance and I expect an updated apartment when I come in once per year. That's all.
P.S. Do not choose an unit close to the ground as the noise of the A/C units is terrible, especially at night if you want to relax on the balcony.

Room Tip: ask for newly renovated unit, higher floors have less A/C unit noise, if you are young and want a bu...
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  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, General Manager at Westgate Lakes Resort & Spa, responded to this review, March 22, 2013
Thank you for your comments about your visit to Westgate Lakes Resort & Spa. Your yearly maintenance fees are used for many upgrades to the resort and we have completed many upgrades. We are continually making improvements to the resort. These fees are used to maintain the resort, not only on the interior, but also exterior each year. We value your comments as an owner and look forward to your visit each year.
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Miramichi, Canada
Senior Reviewer
10 reviews 10 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 17, 2013

We have been owners since 1997, and like the Westgate Lakes very much. We realize that the taxes & maintenance go up every year, but that's to be expected.We have a 3 bedroom lockoff that sleeps 12, and have brought our grandchildren,and children. We particularly like being on the ground floor of a unit, first of all for our grandchildren, and now for my wife, who has health issues. Unfortunately, some of our friends balk at the word "timeshare". However, it has been great for us.Especially the mini-golf, shuffle board and tennis courts.!

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, General Manager at Westgate Lakes Resort & Spa, responded to this review, March 20, 2013
Thank you for sharing your comments on your ownership and visits to Westgate Lakes Resort & Spa. We appreciate your positive feedback and understanding about owning a villa at Westgate Lakes Resort. If you call a couple weeks in advance to your arrival, there should not be an issue getting you into a ground floor three bedroom. We value your comments as an owner and look forward to having you back with us!
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Laconia, New Hampshire
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 17, 2013

My boyfriend and I stayed for 5 nights at West gate. The location is great; close to many restaurants and attractions, lots to do. Housekeeping came everyday, offering towels and other necessities. Call ahead if you'd like to make a shuttle reservation, as they fill up quickly. We loved the screened in porch as well as the size of the studio room. Reasonably priced.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, General Manager at Westgate Lakes Resort & Spa, responded to this review, March 20, 2013
Thank you for sharing your comments about your five night stay with us. It was our pleasure to have you stay with us. We are very pleased to know we exceeded your expectations when vacationing at our resort. Our goal is to provide a quality vacation experience at a great value and we are happy to know you feel that way. Thank you for staying at Westgate Lakes Resort & Spa. We hope you return very soon!
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Middletown, New York
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed March 15, 2013

I was thrilled to see the great deal I got on this beautiful-looking resort. The problem was the staff, service, and lack of all communication. I will say that the restaurant on site was great, and the 1 bdrm studio was fine too. But all staff there pay attention to the OWNERS not the renters like us. They gave us wrong, misleading information and never really made up for any of the huge mistakes made. Unfortunately, it ruined it for us both. Unless you plan on buying, stay away I say!

Room Tip: Although all rooms may have balconies make sure to get one overlooking water.
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  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, General Manager at Westgate Lakes Resort & Spa, responded to this review, March 19, 2013
Thank you for sharing your comments with us about your vacation at our resort. We are very sorry you were disappointed in your stay, especially if you felt our team members were not accommodating. Rest assured, regardless if you are a hotel guest or one of our many owners, we want everyone to feel welcomed and treated the same way. If you felt any different, we certainly apologize. Thank you again for staying with us. Your feedback has been shared with our management team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Westgate Lakes Resort & Spa

Address: 10000 Turkey Lake Road, Orlando, FL 32819
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#29 Spa Hotel in Orlando
#125 Business Hotel in Orlando
#151 Family Hotel in Orlando
#166 Top resorts Hotel in Orlando
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Westgate Lakes Resort & Spa 3.5*
Official Description (provided by the hotel):
Westgate Lakes Resort & Spa in Orlando, Florida, provides guests all the comforts of a fully furnished home! All villas are non-smoking and range from Studio Villas with kitchenette and large jetted tub that sleep 4 to spacious Four-Bedroom Villas with full kitchen plus two kitchenettes that sleep up to 16, all within minutes of Orlando's world-class theme parks and tourist attractions. With scheduled shuttle service to Disney, Universal, SeaWorld and the Orlando Premium Outlets, 7 pools, full service Serenity Spa, Marketplace, Smokehouse Grill restaurant, Sid's Bistro serving Starbucks, extensive Activities program and lakefront Marina there is sure to be something for everyone. Westgate Lakes Resort & Spa is also pet friendly, allowing one pet under 60 lbs (fees apply). Come enjoy your Orlando vacation in comfort at the Westgate Lakes Resort & Spa! ... more   less 
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Also Known As:
Westgate Lake Resort Spa
Westgate Resort Orlando
Westgate Lakes Florida
Westgate Lakes Hotel Orlando
Westgate Lake Resort Orlando
Westgate Hotel Orlando
Westgate Lakes Orlando

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