We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Time Share” 4 of 5 stars
Review of Westgate Lakes Resort & Spa

Save Saved
You added Westgate Lakes Resort & Spa to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Westgate Lakes Resort & Spa
3.5 of 5 Resort   |   10000 Turkey Lake Road, Orlando, FL 32819   |  
Hotel amenities
Ranked #171 of 329 hotels in Orlando
us
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
“Time Share”
4 of 5 stars Reviewed March 19, 2013

Its a good clean resort we paid cash for our week wouldn't call it a value but it is clean and finished out with top end materials has a kitchen and washer and drier which is essential with small children and is centrally located in Orlando.

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, General Manager at Westgate Lakes Resort & Spa, responded to this review, March 25, 2013
Thank you for your feedback on your vacation to Westgate Lakes Resort & Spa. We were pleased you found your accommodations met all your expectations and everything was as clean as you would expect. As you discovered, we are in just about the perfect location when staying in Orlando. Thank you again, we appreciate your vacationing with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

2,583 people have reviewed this hotel

Traveler rating
    846
    732
    339
    265
    401
See reviews for
1246
479
35
95
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (494)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Houston, Texas
2 reviews
5 of 5 stars Reviewed March 19, 2013

We went in dreading the time share experience and not planning on purchasing but we came out of there with a GREAT piece of property at an excellent cost. Had a really knowledgeable sales rep (haiya) who put up with my repeated questions over the same material. Unit itself had a fabulous lay out THOUGH the decor and appliances (if you're on the rental side--we stayed in the 1600 building) are DEF out of date. But clean. The last day we had two different parties come to our door asking us when we would be checking out...just a touch annoying. But everyone was SUPER helpful. We stayed in a 2 BR and it was great.

Room Tip: 1600 building was outdated but nice. In a back corner. Parking wasn't an issue.
See more room tips
  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, General Manager at Westgate Lakes Resort & Spa, responded to this review, March 25, 2013
Thank you for your comments about your visit to Westgate Lakes Resort & Spa. Congratulations on your purchase from Westgate Resorts. We look forward to creating great vacation experiences for you and your family. We were very pleased you found all our team helpful and pleasant. Our apologies for the issues at check out-we will share this with our Housekeeping Department to address. Once again, welcome as new owners. We look forward to having you visit in the years to come.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Richmond Hill, Canada
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 18, 2013

It was the first time visiting the resort after we became owners in 2012 and I guess my expectations were kind of high. We were told all the way that this is a 5 star resort, but we experienced just a full 3 star one.
Yes, there was no housekeeping during our 4 nights stay and we had to take the garbage out, but that is not such a big deal. What it did bother me was the fact that the apartment was not updated for 7-8 years as per a staff statement and everything looked old: appliances, mirors, tap fixtures, even the interior design. I pay $1000 per year for maintenance and I expect an updated apartment when I come in once per year. That's all.
P.S. Do not choose an unit close to the ground as the noise of the A/C units is terrible, especially at night if you want to relax on the balcony.

Room Tip: ask for newly renovated unit, higher floors have less A/C unit noise, if you are young and want a bu...
See more room tips
  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, General Manager at Westgate Lakes Resort & Spa, responded to this review, March 22, 2013
Thank you for your comments about your visit to Westgate Lakes Resort & Spa. Your yearly maintenance fees are used for many upgrades to the resort and we have completed many upgrades. We are continually making improvements to the resort. These fees are used to maintain the resort, not only on the interior, but also exterior each year. We value your comments as an owner and look forward to your visit each year.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miramichi, Canada
Senior Reviewer
10 reviews 10 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 17, 2013

We have been owners since 1997, and like the Westgate Lakes very much. We realize that the taxes & maintenance go up every year, but that's to be expected.We have a 3 bedroom lockoff that sleeps 12, and have brought our grandchildren,and children. We particularly like being on the ground floor of a unit, first of all for our grandchildren, and now for my wife, who has health issues. Unfortunately, some of our friends balk at the word "timeshare". However, it has been great for us.Especially the mini-golf, shuffle board and tennis courts.!

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, General Manager at Westgate Lakes Resort & Spa, responded to this review, March 20, 2013
Thank you for sharing your comments on your ownership and visits to Westgate Lakes Resort & Spa. We appreciate your positive feedback and understanding about owning a villa at Westgate Lakes Resort. If you call a couple weeks in advance to your arrival, there should not be an issue getting you into a ground floor three bedroom. We value your comments as an owner and look forward to having you back with us!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Laconia, New Hampshire
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 17, 2013

My boyfriend and I stayed for 5 nights at West gate. The location is great; close to many restaurants and attractions, lots to do. Housekeeping came everyday, offering towels and other necessities. Call ahead if you'd like to make a shuttle reservation, as they fill up quickly. We loved the screened in porch as well as the size of the studio room. Reasonably priced.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, General Manager at Westgate Lakes Resort & Spa, responded to this review, March 20, 2013
Thank you for sharing your comments about your five night stay with us. It was our pleasure to have you stay with us. We are very pleased to know we exceeded your expectations when vacationing at our resort. Our goal is to provide a quality vacation experience at a great value and we are happy to know you feel that way. Thank you for staying at Westgate Lakes Resort & Spa. We hope you return very soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Middletown, New York
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed March 15, 2013

I was thrilled to see the great deal I got on this beautiful-looking resort. The problem was the staff, service, and lack of all communication. I will say that the restaurant on site was great, and the 1 bdrm studio was fine too. But all staff there pay attention to the OWNERS not the renters like us. They gave us wrong, misleading information and never really made up for any of the huge mistakes made. Unfortunately, it ruined it for us both. Unless you plan on buying, stay away I say!

Room Tip: Although all rooms may have balconies make sure to get one overlooking water.
See more room tips
  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, General Manager at Westgate Lakes Resort & Spa, responded to this review, March 19, 2013
Thank you for sharing your comments with us about your vacation at our resort. We are very sorry you were disappointed in your stay, especially if you felt our team members were not accommodating. Rest assured, regardless if you are a hotel guest or one of our many owners, we want everyone to feel welcomed and treated the same way. If you felt any different, we certainly apologize. Thank you again for staying with us. Your feedback has been shared with our management team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denny
Contributor
14 reviews 14 reviews
13 hotel reviews
Reviews in 9 cities Reviews in 9 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed March 15, 2013

I got a great deal on this resort from Hotwire so let's get that out of the way first. Given the good value of my deal I scored the resort higher than I would have if I'd paid the rack rate.

Before I get into detail I'd like to sum up and say there isn't anything massively wrong with this place, it's just average compared to Floridays and The Fountains that I've stayed at on I Drive S.

So first the good things; the room was quite large with a safe, kitchenette with fridge, microwave, toaster and no coffee maker. If you are from the UK and get a studio room there will be no facility to boil water for tea. They only have stove kettles so be warned! There is a large corner bath, separate shower cubicle and a closet WC. The resort charges a resort fee of $9.95/day + tax for ALL guests. I was aware of this but many aren't so be aware. This gets you wifi and the like included. The bed is huge and could easily fit four people. The sheets were clean and it was comfortable. Overall the resort was clean and there are seven pool areas so finding a sun bed won't be a problem for you. We were located in block 2400 (room 2434B) and had a fantastic view of the lakes. The scenery is quite spectacular.

Now, on to the negatives. This resort is dated in every aspect. Some modernisation has gone on with replacement flat screen TVs and the like but not much else. Everything is in need of TLC. Our shower temperature was tepid warm and even after I reported it, it wasn't fixed for the duration of our stay. I reported it again on check out. Two wall outlets by the door were damaged in some way as plugging in things resulted in them falling out of the outlet. Towels were either fine or damaged and threadbare. This resort has 1900 rooms and maintenance costs must be an issue as they are not replacing things quickly enough.

The major problem with this resort is parking. Put simply, there is nowhere near enough space for the number of blocks here. If you come here during a peak time, forget about it. We had to park at Joe's Marketplace on three occasions because when we returned at night there was just no space anywhere. It was a regular occurrence to see cars circling looking for a spot. There is nothing the resort can do about this now, but be prepared to circle like a vulture.

Most of the staff are lovely however and really do the best they can for you. My safe wouldn't open and they sent security up within 10 minutes to fix it so that was fantastic. The thing is with Florida, you spend so much time outside the hotel that as long as it's clean it doesn't matter. And this place is clean, just suffering from a dated decor and lack of maintenance.

The location is on Turkey Lake Road so there's a Walmart, liquor store and loads of gas stations, food outlets and easy access to the parks, I Drive and the I4. You are not on I Drive so traffic isn't horrendous constantly which is lovely. To sum up, if you get a deal for this place it is worth it. Do not under any circumstances pay the rack rate on their website however. The resort has the potential to become a great resort but some serious money is required to bring the rooms up to spec first and that will take time.

If you have any questions, please feel free to drop me a line. I've tried to be as fair as possible in this review. Overall, would I return? No, as there is too much choice with better facilities. Should they upgrade, I may think about it.

  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, General Manager at Westgate Lakes Resort & Spa, responded to this review, March 19, 2013
Thank you for your comments about your visit to Westgate Lakes Resort & Spa. Positive or negative, the comments we receive from our guests are very important to us. We have made many upgrades to the resort and will be continuing to do so this year. We were pleased you liked our location and found our grounds and landscaping to be spectacular-this is quite a compliment. Knowing you found our team members accommodating and helpful is very import to our operation. This is a busy time of year in Florida-not only were we busy but, as you most likely discovered, it was most everywhere. Thank you for staying with us. We hope you will consider us again when visiting Orlando, Florida.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Been to Westgate Lakes Resort & Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Westgate Lakes Resort & Spa

Also Known As:
Westgate Lake Resort Spa
Westgate Lake Resort
Westgate Lakes Resort Spa
Westgate Lakes
Westgate Lakes Resort
Westgate Resort Orlando
Westgate Lakes Florida
Westgate Lakes Hotel Orlando
Westgate Lake Resort Orlando
Address: 10000 Turkey Lake Road, Orlando, FL 32819
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#43 Top resorts Hotel in Orlando
#148 Family Hotel in Orlando
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Westgate Lakes Resort & Spa 3.5*
Official Description (provided by the hotel):
Westgate Lakes Resort & Spa in Orlando, Florida, provides guests all the comforts of a fully furnished home with accommodations ranging from studios to large four-bedroom spacious suites, all within minutes of Orlando’s world-class theme parks and tourist attractions, as well as many family-friendly restaurants. A nonsmoking Orlando resort, Westgate Lakes Resort & Spa is pet friendly, allowing pets under 60 lbs. With a variety of onsite amenities, Westgate Lakes Resort offers something for everyone! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity, Amex, Tingo, Otel, HotelsClick, Venere, BookIt.com, getaroom.com, Priceline, Hotels.com and Agoda so you can book your Westgate Lakes Resort & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Westgate Lakes Resort & Spa, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.