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Westgate Lakes Resort & Spa: Traveler Reviews

3.5 of 5
10000 Turkey Lake Road, Orlando, FL 32819
Hotel amenities
Westgate Lakes Resort & Spa
Ranked #194 of 328 hotels in Orlando
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1,742 reviews from our community

Traveler rating
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    235
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    334
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Families
780
 
Couples
317
 
Solo
28
 
Business
64
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date Rating
us
Reviewer
3 reviews 3 reviews
“Time Share”
4 of 5 stars Reviewed March 19, 2013

Its a good clean resort we paid cash for our week wouldn't call it a value but it is clean and finished out with top end materials has a kitchen and washer and drier which is essential with small children and is centrally located in Orlando.

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, General Manager at Westgate Lakes Resort & Spa, responded to this review
March 25, 2013
Thank you for your feedback on your vacation to Westgate Lakes Resort & Spa. We were pleased you found your accommodations met all your expectations and everything was as clean as you would expect. As you discovered, we are in just about the perfect location when staying in Orlando. Thank you again, we appreciate your vacationing with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
2 reviews
“Liked it a lot”
5 of 5 stars Reviewed March 19, 2013

We went in dreading the time share experience and not planning on purchasing but we came out of there with a GREAT piece of property at an excellent cost. Had a really knowledgeable sales rep (haiya) who put up with my repeated questions over the same material. Unit itself had a fabulous lay out THOUGH the decor and appliances (if you're on the rental side--we stayed in the 1600 building) are DEF out of date. But clean. The last day we had two different parties come to our door asking us when we would be checking out...just a touch annoying. But everyone was SUPER helpful. We stayed in a 2 BR and it was great.

Room Tip: 1600 building was outdated but nice. In a back corner. Parking wasn't an issue.
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  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Maya M about Westgate Lakes Resort & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, General Manager at Westgate Lakes Resort & Spa, responded to this review
March 25, 2013
Thank you for your comments about your visit to Westgate Lakes Resort & Spa. Congratulations on your purchase from Westgate Resorts. We look forward to creating great vacation experiences for you and your family. We were very pleased you found all our team helpful and pleasant. Our apologies for the issues at check out-we will share this with our Housekeeping Department to address. Once again, welcome as new owners. We look forward to having you visit in the years to come.
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Richmond Hill, Canada
1 review
1 helpful vote 1 helpful vote
“It was not bad”
3 of 5 stars Reviewed March 18, 2013

It was the first time visiting the resort after we became owners in 2012 and I guess my expectations were kind of high. We were told all the way that this is a 5 star resort, but we experienced just a full 3 star one.
Yes, there was no housekeeping during our 4 nights stay and we had to take the garbage out, but that is not such a big deal. What it did bother me was the fact that the apartment was not updated for 7-8 years as per a staff statement and everything looked old: appliances, mirors, tap fixtures, even the interior design. I pay $1000 per year for maintenance and I expect an updated apartment when I come in once per year. That's all.
P.S. Do not choose an unit close to the ground as the noise of the A/C units is terrible, especially at night if you want to relax on the balcony.

Room Tip: ask for newly renovated unit, higher floors have less A/C unit noise, if you are young and want a bu...
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  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
Ask Monica N about Westgate Lakes Resort & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, General Manager at Westgate Lakes Resort & Spa, responded to this review
March 22, 2013
Thank you for your comments about your visit to Westgate Lakes Resort & Spa. Your yearly maintenance fees are used for many upgrades to the resort and we have completed many upgrades. We are continually making improvements to the resort. These fees are used to maintain the resort, not only on the interior, but also exterior each year. We value your comments as an owner and look forward to your visit each year.
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Miramichi, Canada
Senior Reviewer
10 reviews 10 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Great!”
4 of 5 stars Reviewed March 17, 2013

We have been owners since 1997, and like the Westgate Lakes very much. We realize that the taxes & maintenance go up every year, but that's to be expected.We have a 3 bedroom lockoff that sleeps 12, and have brought our grandchildren,and children. We particularly like being on the ground floor of a unit, first of all for our grandchildren, and now for my wife, who has health issues. Unfortunately, some of our friends balk at the word "timeshare". However, it has been great for us.Especially the mini-golf, shuffle board and tennis courts.!

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Bunnie M about Westgate Lakes Resort & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, General Manager at Westgate Lakes Resort & Spa, responded to this review
March 20, 2013
Thank you for sharing your comments on your ownership and visits to Westgate Lakes Resort & Spa. We appreciate your positive feedback and understanding about owning a villa at Westgate Lakes Resort. If you call a couple weeks in advance to your arrival, there should not be an issue getting you into a ground floor three bedroom. We value your comments as an owner and look forward to having you back with us!
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Laconia, New Hampshire
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Great Area”
4 of 5 stars Reviewed March 17, 2013

My boyfriend and I stayed for 5 nights at West gate. The location is great; close to many restaurants and attractions, lots to do. Housekeeping came everyday, offering towels and other necessities. Call ahead if you'd like to make a shuttle reservation, as they fill up quickly. We loved the screened in porch as well as the size of the studio room. Reasonably priced.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask BriannaE603 about Westgate Lakes Resort & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, General Manager at Westgate Lakes Resort & Spa, responded to this review
March 20, 2013
Thank you for sharing your comments about your five night stay with us. It was our pleasure to have you stay with us. We are very pleased to know we exceeded your expectations when vacationing at our resort. Our goal is to provide a quality vacation experience at a great value and we are happy to know you feel that way. Thank you for staying at Westgate Lakes Resort & Spa. We hope you return very soon!
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Additional Information about Westgate Lakes Resort & Spa

Also Known As:
Westgate Lake Resort Spa
Westgate Lake Resort
Westgate Lakes Resort Spa
Westgate Lakes
Westgate Lakes Resort
Westgate Resort Orlando
Westgate Lakes Florida
Westgate Lakes Hotel Orlando
Westgate Lake Resort Orlando
Address: 10000 Turkey Lake Road, Orlando, FL 32819
Region: United States > Florida > Central Florida > Orlando
Amenities:
Bar/Lounge Business Center Fitness Center Free Parking Kids Activities Kitchenette Pets Allowed Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#178 Family Hotels in Orlando
Price Range: $
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Westgate Lakes Resort & Spa in Orlando, Florida, provides guests all the comforts of a fully furnished home with accommodations ranging from studios to large four-bedroom spacious suites, all within minutes of Orlando’s world-class theme parks and tourist attractions, as well as many family-friendly restaurants. A nonsmoking Orlando resort, Westgate Lakes Resort & Spa is pet friendly, allowing pets under 60 lbs. With a variety of onsite amenities, Westgate Lakes Resort offers something for everyone! ... more   less 
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Westgate Lakes Resort & Spa
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