I was a little leery about being pressured about timeshare sales pitches but there was only one phone call and no pressure.

Pros: The two bedroom option was plenty of room for a family of 5. Beds were comfortable. Friendly staff. Heated Pool, Quick Room Service. Nice kitchen area. Two bathrooms. Jet bath tub, Washer & Dryer in room.

Cons: WiFi is $9.99 per day or $49.99 for 7 days for only one device at a time. Pull out couch was uncomfortable. Limited shuttle service to Universal Studios only so I recommend renting a car if you plan on going to Disney and Sea World. TV's need updating but they had just ordered hundreds of new flat screens.

Westgate stated they were "pet friendly" when the reservation was made...there is a $75 surcharge for the small dog.....and then they add a $80 cleaning fee regardless of condition of room. This was not explained during the phone registration process...nor was it revealed that
they are NOT a hotel but a TIME SHARE complex. Avoid this as your destination since there are deceptive and hidden charges. The rooms are small...depending on the rate you pay....you may be required to attend a 90 minute mandatory time share sales pitch. Staff is robotic...rbg

Prior to our arrival at the resort, we were uncertain and ready for the shoe to drop, but it never did. We experienced one pleasant surprise after another. For the convenience to the Park, I believe we made the right choice with Westgate Palace.

We stayed here the first week in January with some mixed feelings about this place. Cons: They only have one grill/bar which they claim to have several. The bar outside the pool area was NEVER opened so no mixed drink for me. The pool was cold & after 2pm the sun goes over the building so you sit in shade for the rest of the day. You can buy a beer for $5 or $6, food on average was $8-$9, a little on the expensive side. The elevator makes a horrible beeping noise as it is moving up & down on the floors, annoyance! Housekeeping consist of them making the beds & removing garbage & leaving towels. On the last night before departure as I was sitting on the toilet a COCKROACH was crawling on the bathroom floor, gross! We also never got a wakeup call in the morning as requested. Not a manager in the morning to complain about these things. The frontdesk was not helpful, she could have offered a free breakfast. She was supposed to have a manager call me when we got home, but no manager did! Not a very friendly place, lacking good customer service! Pros: close to Universal and with walking distance to Walgreens. Don't go to ABC store as they are very expensive! Rooms are good for the two bedroom, bathroom & with a kitchen....a little run down but okay!