I debated on giving this Homewood Suites a 4 star rating rather the 5 Star I awarded it. But, I couldn't justify the 4 star rating when I thought about the staff of this facility - they all operate above the 5 star chart! The front desk attendant named "G" should be mentioned here. 'G' (short for his french name that would take years for me to remember how to spell) actually works on a star chart even higher than the rest. He's a GREAT ambassador for the hotel.
I only have one issue with this Homewood Suites. I haven't been able to determine whether its an 'easy fix' or one that will require a lot of effort. Let me explain ...
Our family of 5 stayed at this Homewood Suites for 8 nights. We enjoyed the free breakfast every morning and had access to the free dinner but we never could get back to enjoy that amenity... from what I heard from others, we really missed out! Regardless, when we first checked in, we overheard security being alerted that the vending machine on the 3rd floor was in the process of being broken into. After unloading everything into my room, I strolled down to the vending machine and saw that the 1/8" plate of steel protecting it had been pried open (that seemed to have taken some serious effort) but then abandoned soon after assumably because security was headed that way. I headed back to my room and made my 3 kids follow me back to the vending machine to witness the site of the B&E attempt. I used the incident to impress upon my pre-teens (ages 12, 12 and 9) the value of staying together and making sure all doors need to be locked behind you after entering them.
After impressing this lesson and in all the days following, we received (shoved under our room door) at least 1 (sometimes 2) advertisements per day inviting us to order pizza from a local pizzeria. All of the advertisements looked legitimate but we quickly learned from the 'tourist channel' in our room that you should NEVER order from these pizza places and that your identity could be stolen once you order and give your credit card info. It's a scam to get your personal info and NEVER endorsed by the hotel. Once noted, we found that all the pamphlets we received sure enough had no location listed on their menu. There have been many, many issues reported across many internet sites concerning these scam artists (search telephone numbers 407-809-0131 or 407-203-1168 to see). From my internet reading, his hotel is just one of MANY around the Orlando area frequented by these folks.
With this said, and since we received at least one menu under our door each day (meaning we had a known bad person outside our door at least once a day for 8 straight days), security at this facility MAY be one or two stars short of perfect. That's an issue. BUT, like anywhere else in the world, these people are everywhere; universal precautions should always be implemented. My family always traveled in a pack and I didn't feel threatened at any time in spite of the known hazard.
Should this facility be given less than 5 stars because of this? Maybe. For me, no. The good astronomically outweighed the bad... the rooms were clean, the housekeeping folks were all rock stars (not literally), the price was great, the rooms were spacious and it was conveniently located to everything you wanted to be a part of. Our family had a wonderful stay.
- Also Known As:
- Homewood Suites Orlando-Nearest To Universal Studios Hotel
- Homewood Suites Orlando-Nearest To Universal Studios Hotel Orlando
- Orlando Universal
- Homewood Suites Orlando
- Suites Orlando
- Homewood Orlando
- Homewood Universal Suites
- Orlando Homewood
- Orlando Homewood Suites
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