Myself and my family, have just returned from a 2 week stay at The Quality Inn Universal (not good quality), we had money stolen from both our rooms, on the first occasion, I reported it to Reception, who sent a guy called Rick up to investigate, he was helpful and made a report, and advised the Manager would contact me the next day, she didn't and when I did manage to speak to her (Dee) she advised the hotel wasn't liable, I explained that I accepted this, but it was still her responsibility to deal with staff that were stealing from the rooms, nothing was done and a couple of days later more money went missing from my husband's jeans. The hotel is very shabby and the towels had holes in them and we're hand towels.
The hotel also had a group of 40 plus, school children staying there, who were running about the corridors at 12 midnight, if I had wanted this I would of stayed at a YMCA! Booked through Cosmos and have already written a letter including photos of some of the health and safety issues. I have stayed at loads of hotels, villas, tavernas etc and this is by far the worst, I have stayed at! Wi Fi didnt work most of time, and although the breakfast isn't too bad, it is so busy, it's a bit of a free for all! Coffee/Tea that is advertised is always empty, and as someone else mentioned beds are never changed.
On the plus side, I didn't see any cockroaches! Shuttle bus drivers are excellent, especially Terry (and his singing), Jimmy on Reception was the only helpful member of the team, ideal location for International Drive and for getting to parks, shop is good, although as expected a little pricey. Guest Services who book park tickets and issue tickets for shuttles were helpful and polite.
- Official Description (provided by the hotel):
- An Orlando hotel near Universal Studios Florida, Quality Inn Universal Studios Area The Quality Inn® Universal Studios Area hotel is ideally located near popular attractions like Universal Studios Florida theme park, Universal CityWalk entertainment district, SeaWorld Orlando marine adventure park, Islands of Adventure amusement park and Wet 'n Wild water park.The Orange County Convention Center (OCCC) is within two miles of this Orlando, FL hotel. An abundance of shops, restaurants and entertainment areas are within walking distance in the world-famous International Drive area. The I-RIDE Trolley stops in front of hotel every hour for quick transportation to all the area has to offer.Guests of this Orlando, FL hotel will enjoy amenities and features like:Free transportation to some area attractions (ask the hotel for more details) Free 24-hour coffee and tea Free local calls Free weekday newspaper Enjoy our free hot breakfast featuring eggs, meat, yogurt, fresh fruit, cereal and more, including your choice of hot waffle flavors!After an exciting day at the amusement parks, guests will enjoy relaxing in the outdoor pool. Be sure to take advantage of the on-site game room and exercise room.Business travelers will appreciate conveniences like access to fax services. The meeting facilities accommodate up to 80 people for most events and business functions.All guest rooms have irons, ironing boards, coffee makers, voice mail, hair dryers and cable television. In addition, some rooms come equipped with microwaves and refrigerators.A gift shop, a concierge desk and laundry facilities are located on the property for added guest convenience. This is a pet-friendly hotel; nightly fees and restrictions apply.The Quality Inn Universal Studios Area hotel is ideally located in the center of all the magic and excitement that Orlando has to offer. Our convenient location and wide variety of amenities will make your stay in central Florida a memorable one. Make your hotel reservations with us today. ... more less
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- Also Known As:
- Comfort Inn Universal Studios Area Hotel Orlando
- Comfort Inn Orlando
- Comfort Inn Universal Orlando
- Orlando Comfort Inn