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“Pros and cons” 5 of 5 stars
Review of Cypress Pointe Resort

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Cypress Pointe Resort
3.0 of 5 Lodge   |   8651 Treasure Cay Ln, Orlando, FL 32836 (Formerly Sunterra)   |  
Hotel amenities
Ranked #10 of 14 Specialty lodging in Orlando
1 review
2 helpful votes 2 helpful votes
“Pros and cons”
5 of 5 stars Reviewed November 17, 2012

Pros: free on site parking, well kept grounds, tennis, volcano pool, very clean, large A suite with full kitchen, TV in every bedroom and living room, good studio B unit w/ large tub and separate shower, mini kitchen, good 4G reception. Together they're big enough to invite family.

Cons: $20 wifi per device with sporadic connectivity and no ethernet backup connection. Together they're big enough to invite family.

Also, they've got a beautiful parrot named Charlie.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (102)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
San Antonio, Texas
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed November 5, 2012 via mobile

We got resort thru our timeshare for a great value on our point system. They are currently doing renovations on the property. The construction was not a big deal but they do need updating. I do not know if the rooms themselves are getting a facelift but I hope so. A coat of paint and some new improvements would be nice. My only real beef was the smell of our room. It smelled like old water or mold. The room itself had great size for 8-10 people which was a plus. The furniture was ok. Beds were comfy. Colors a bit too miami like but not a big deal. The pool area looked fun and nice. We did not use it but it was heated. The location is very close to DisneyWorld but rent a car so you can get to the parks. Overall we enjoyed except for the smell. It I hope gets updated soon.

  • Stayed November 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IN
Top Contributor
68 reviews 68 reviews
23 hotel reviews
Reviews in 29 cities Reviews in 29 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed November 5, 2012

We had rented a 3BR unit in Oct '12 based on reviews and proximity to WDW (I have stayed in LBV before and like the access to the gate right off of I-4 and some of the 'back doors' into the World.

This place did not disappoint. The kids loved the pool and having a TV in each BR was a big hit with them. The place is close enough to WDW that you could easily make it back for an afternoon nap if you wanted to break up each day.

Physically, it's apparent that the place is older: dinged up (but repaired) doors, no elevators, etc. Still it has been very well maintained, the rooms are large, and everything was in perfect working order.

Biggest pet peeve was that the AC was fixed to run between 73-76 or thereabouts, which was annoying.

Showers were great (plus a big jacuzzi tub in the MBR), hot and good pressure. Good towels and LOTS of them, which is always a plus in Fla, where it takes at least a full day to dry something out.

Pool was great: big, not too crowded, hot tub was pretty hot, 3 little water slides, plus an erupting volcano. There was a little deli connected to the main building nearby, though we didn't use it. The lobby was intact, but the main entrance was adding a large portico, so routing went around back. No big deal, and just more evidence that they are keeping the maintenance at high levels.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
florida
Senior Contributor
35 reviews 35 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed November 3, 2012

We have lots of October birthday's and we chose this one. We didn't get to use the outdoor pool or hot tubs, because we visited the parks open to close & it was cold / rainy. The two bedroom unit was on the third floor, no elevators. There was an option to get 1-2-3 bedroom units all with full kitchens and washer/dryer. The beds were comfortable, the washer/dryer added bonus, we can go home with clean clothes. Dining table was set with 4 place settings, ready to sit down and eat. This resort is under renovation. Small resort, very little parking if all units are occupied. My husbands complaint was old TV's and had to pay extra to use internet. We would go again, just for the hot tub.
Convenient to everything, we didn't us a rental car. We walked to local restaurants & took shuttles to parks or walked to Downtown Disney.
View was of other buildings in complex...nothing to take a picture of.

Room Tip: Only thing I would like a better view, but we weren't in room long enough to look at the view.
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  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reno, Nevada
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed October 27, 2012

We stayed in an 'updated' 3 BR in Cypress Pointe (phase 1, aka older 3 story part of the property without elevators). It was adequate. This was actually a 2 BR w/ a 1 BR lock off that was attached. Basic granite counters w/ a lot of pastels for room decoration. Nothing really nice and certainly not anything interesting. Fixtures were generic (white fridge w/ wire shelves, combo oven/glass top range, generic coffee maker). Light switch placement was odd (aka terrible). Master bath lights outside the bathroom and partially behind a door. Power outlet near the bed operated only while the jacuzzi tub is turned on (!?). The unit was spacious albeit the flow/layout was awkward. King bed was fine.

The pool was fun for the kids w/ a large volcano spewing water and 3 short slides (100# wt limit). One night the hot tub was cold (maybe 80?). Another it was moderately warm (?95 or probably less). Another guest told me a couple days earlier it was way too warm. Chlorine was prominent (my light haired daughters had green tinge to their coloration after just a couple days in the water. They swim at home many times a week in a private pool with no hint of hair color change). Nice play toys on astro turf for the kids to play w/ adjacent sand volley ball pit. Pool chaise are adequate, cushions are tired.

Lobby, unimpressive at best. Front desk was polite but not terribly helpful (needed to print 1 page document, but there is no business center and the only printer - so they claimed - was in the gift shop which is closed at times, including all day Tuesday). They told me to go to Kinkos.

'Concierge desk' is Diamond timeshare crew. They are courteous and helpful. Knowledgeable too. FYI - they have Starbucks coffee packets that they may not offer to you unless you ask for some. Also, if you elect to attend a timeshare presentation, you can get a fair amount of cash off your ticket prices for major parks. Furthermore, they will give you $50 at the end of your '90 minute' presentation. Tell them, before you sign up, that you'd do it for 100, they will likely oblige. Presentation took closer to 2h. We actually bought a 'sampler' thing for $2295 that offers 15000 Diamond Points. Seemed like an above average deal. Will see. In this process we did tour a 'phase 2' unit in the Grand Villas side of the development. This unit was much nicer than the 'updated' unit we were staying in. Don't know if the other units over there were identical, although the sales person claimed they were.

In summary, Cypress Pointe was adequate. Grand Villas were much nicer although their pools did not have slides or volcano/play area for kids.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Ga
Senior Contributor
25 reviews 25 reviews
14 hotel reviews
Reviews in 9 cities Reviews in 9 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed October 26, 2012

7 day stay timeshare exchange thru Interval World for 3 bedrm/3bath (1bedrm w/bath lockout} was a pleasure. Spacious unit facing lake w/fountains, 2 patios, luxurious view at night. Impeccably clean unit, attractive furnishings, flat screens in each bedroom. Comfortable King size beds in 2 bedrooms & queen in smaller 3rd bedroom. 3 full baths w/ Spa tubs in 2 bathrooms. Our party of 4 had privacy & quiet because of the layout of the unit. Maintenance staff are efficient & courteous, replaced the problem TV in the living room in 30 minutes with a smile. Renovation of lobby entrance under construction, but you heard nothing. Their grounds are well maintained. Resort is 1/4 mile from I-4, exit 68, two blocks from Downtown Disney, walking distance to restaurants, Winn Dixie supermarket, drug store, Walmart 2 miles away. Everything you need on a vacation is accessible in 10 minutes. In resort beautiful pools, game rooms. Wi-fi service purchased for $19 a week or by day, but no problem, great connection. Free Wi-fi in lobby. The timeshare sales pitch went from $50 to $100, but we weren't interested. No pressure about it. Complex well lighted, security patrolling the grounds day & night, resort quiet & peaceful day & night. Tennis courts, couples strolling at night, seating along the lake. Complete Kitchen appliances & dishes, formal table setting in dining area; nice bathroom towels & cosmetics provided. There is a charge for mid-week towel exchange & housekeeping, but each unit has full size washer & dryer, vacuum cleaner, etc. we handled our own. This is normal for timeshares. Everything you have at home is in the unit. We had a great time cooked a few meals & ate at restaurants. Enjoyed Cirque du Soliel just 5 minutes away in Downtown Disney. We did not want to leave this resort. Quick check in & check out.

Room Tip: We got room facing the lake to enjoy viewing the fountains especially at night from our patio. Reque...
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  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix, Arizona
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed October 25, 2012

Orlando attracts all kinds of travelers and there are no shortage of options for accommodations. Cypress Point is a nice property, a little older, but doing a lovely job getting all units refurbished and refreshed- it's a comfortable and pleasant place to stay- ample pools, cute little mini-golf course, tennis, etc.

What REALLY stands out though is the superior customer service of the staff. ALL were helpful, energetic, and truly willing to make the customer's experience a positive one- for me, THIS is what stands out as a resort I want to return to.....and Cypress Point will be one of those again sooner than later!

This was a quick R & R weekend between business trips, but I'll be back with the whole family soon.....

  • Stayed October 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Cypress Pointe Resort

Address: 8651 Treasure Cay Ln, Orlando, FL 32836 (Formerly Sunterra)
Location: United States > Florida > Central Florida > Orlando
Amenities:
Fitness Center with Gym / Workout Room Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 14 Specialty lodging in Orlando
Price Range (Based on Average Rates): $
Hotel Class:3 star — Cypress Pointe Resort 3*
Official Description (provided by the hotel):
Cypress Pointe Resort is a timeshare resort managed by Vacation Resorts International. ... more   less 
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Also Known As:
Cypress Pointe Hotel Orlando
Cypress Pointe Grande Hotel
Cypress Point Resort
Cypress Pointe Orlando
Cypress Pointe Grande Resort
Cypress Pointe Grand Villas

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