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“Solid 4-star....older, but updated and awesome staff” 4 of 5 stars
Review of Cypress Pointe Resort

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Cypress Pointe Resort
3.0 of 5 Lodge   |   8651 Treasure Cay Ln, Orlando, FL 32836 (Formerly Sunterra)   |  
Hotel amenities
Ranked #10 of 14 Specialty lodging in Orlando
IN
Top Contributor
75 reviews 75 reviews
24 hotel reviews
Reviews in 32 cities Reviews in 32 cities
50 helpful votes 50 helpful votes
“Solid 4-star....older, but updated and awesome staff”
4 of 5 stars Reviewed November 5, 2012

We had rented a 3BR unit in Oct '12 based on reviews and proximity to WDW (I have stayed in LBV before and like the access to the gate right off of I-4 and some of the 'back doors' into the World.

This place did not disappoint. The kids loved the pool and having a TV in each BR was a big hit with them. The place is close enough to WDW that you could easily make it back for an afternoon nap if you wanted to break up each day.

Physically, it's apparent that the place is older: dinged up (but repaired) doors, no elevators, etc. Still it has been very well maintained, the rooms are large, and everything was in perfect working order.

Biggest pet peeve was that the AC was fixed to run between 73-76 or thereabouts, which was annoying.

Showers were great (plus a big jacuzzi tub in the MBR), hot and good pressure. Good towels and LOTS of them, which is always a plus in Fla, where it takes at least a full day to dry something out.

Pool was great: big, not too crowded, hot tub was pretty hot, 3 little water slides, plus an erupting volcano. There was a little deli connected to the main building nearby, though we didn't use it. The lobby was intact, but the main entrance was adding a large portico, so routing went around back. No big deal, and just more evidence that they are keeping the maintenance at high levels.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (108)
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florida
Senior Contributor
35 reviews 35 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed November 3, 2012

We have lots of October birthday's and we chose this one. We didn't get to use the outdoor pool or hot tubs, because we visited the parks open to close & it was cold / rainy. The two bedroom unit was on the third floor, no elevators. There was an option to get 1-2-3 bedroom units all with full kitchens and washer/dryer. The beds were comfortable, the washer/dryer added bonus, we can go home with clean clothes. Dining table was set with 4 place settings, ready to sit down and eat. This resort is under renovation. Small resort, very little parking if all units are occupied. My husbands complaint was old TV's and had to pay extra to use internet. We would go again, just for the hot tub.
Convenient to everything, we didn't us a rental car. We walked to local restaurants & took shuttles to parks or walked to Downtown Disney.
View was of other buildings in complex...nothing to take a picture of.

Room Tip: Only thing I would like a better view, but we weren't in room long enough to look at the view.
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  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
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Reno, Nevada
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed October 27, 2012

We stayed in an 'updated' 3 BR in Cypress Pointe (phase 1, aka older 3 story part of the property without elevators). It was adequate. This was actually a 2 BR w/ a 1 BR lock off that was attached. Basic granite counters w/ a lot of pastels for room decoration. Nothing really nice and certainly not anything interesting. Fixtures were generic (white fridge w/ wire shelves, combo oven/glass top range, generic coffee maker). Light switch placement was odd (aka terrible). Master bath lights outside the bathroom and partially behind a door. Power outlet near the bed operated only while the jacuzzi tub is turned on (!?). The unit was spacious albeit the flow/layout was awkward. King bed was fine.

The pool was fun for the kids w/ a large volcano spewing water and 3 short slides (100# wt limit). One night the hot tub was cold (maybe 80?). Another it was moderately warm (?95 or probably less). Another guest told me a couple days earlier it was way too warm. Chlorine was prominent (my light haired daughters had green tinge to their coloration after just a couple days in the water. They swim at home many times a week in a private pool with no hint of hair color change). Nice play toys on astro turf for the kids to play w/ adjacent sand volley ball pit. Pool chaise are adequate, cushions are tired.

Lobby, unimpressive at best. Front desk was polite but not terribly helpful (needed to print 1 page document, but there is no business center and the only printer - so they claimed - was in the gift shop which is closed at times, including all day Tuesday). They told me to go to Kinkos.

'Concierge desk' is Diamond timeshare crew. They are courteous and helpful. Knowledgeable too. FYI - they have Starbucks coffee packets that they may not offer to you unless you ask for some. Also, if you elect to attend a timeshare presentation, you can get a fair amount of cash off your ticket prices for major parks. Furthermore, they will give you $50 at the end of your '90 minute' presentation. Tell them, before you sign up, that you'd do it for 100, they will likely oblige. Presentation took closer to 2h. We actually bought a 'sampler' thing for $2295 that offers 15000 Diamond Points. Seemed like an above average deal. Will see. In this process we did tour a 'phase 2' unit in the Grand Villas side of the development. This unit was much nicer than the 'updated' unit we were staying in. Don't know if the other units over there were identical, although the sales person claimed they were.

In summary, Cypress Pointe was adequate. Grand Villas were much nicer although their pools did not have slides or volcano/play area for kids.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Ga
Senior Contributor
25 reviews 25 reviews
14 hotel reviews
Reviews in 9 cities Reviews in 9 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed October 26, 2012

7 day stay timeshare exchange thru Interval World for 3 bedrm/3bath (1bedrm w/bath lockout} was a pleasure. Spacious unit facing lake w/fountains, 2 patios, luxurious view at night. Impeccably clean unit, attractive furnishings, flat screens in each bedroom. Comfortable King size beds in 2 bedrooms & queen in smaller 3rd bedroom. 3 full baths w/ Spa tubs in 2 bathrooms. Our party of 4 had privacy & quiet because of the layout of the unit. Maintenance staff are efficient & courteous, replaced the problem TV in the living room in 30 minutes with a smile. Renovation of lobby entrance under construction, but you heard nothing. Their grounds are well maintained. Resort is 1/4 mile from I-4, exit 68, two blocks from Downtown Disney, walking distance to restaurants, Winn Dixie supermarket, drug store, Walmart 2 miles away. Everything you need on a vacation is accessible in 10 minutes. In resort beautiful pools, game rooms. Wi-fi service purchased for $19 a week or by day, but no problem, great connection. Free Wi-fi in lobby. The timeshare sales pitch went from $50 to $100, but we weren't interested. No pressure about it. Complex well lighted, security patrolling the grounds day & night, resort quiet & peaceful day & night. Tennis courts, couples strolling at night, seating along the lake. Complete Kitchen appliances & dishes, formal table setting in dining area; nice bathroom towels & cosmetics provided. There is a charge for mid-week towel exchange & housekeeping, but each unit has full size washer & dryer, vacuum cleaner, etc. we handled our own. This is normal for timeshares. Everything you have at home is in the unit. We had a great time cooked a few meals & ate at restaurants. Enjoyed Cirque du Soliel just 5 minutes away in Downtown Disney. We did not want to leave this resort. Quick check in & check out.

Room Tip: We got room facing the lake to enjoy viewing the fountains especially at night from our patio. Reque...
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  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix, Arizona
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed October 25, 2012

Orlando attracts all kinds of travelers and there are no shortage of options for accommodations. Cypress Point is a nice property, a little older, but doing a lovely job getting all units refurbished and refreshed- it's a comfortable and pleasant place to stay- ample pools, cute little mini-golf course, tennis, etc.

What REALLY stands out though is the superior customer service of the staff. ALL were helpful, energetic, and truly willing to make the customer's experience a positive one- for me, THIS is what stands out as a resort I want to return to.....and Cypress Point will be one of those again sooner than later!

This was a quick R & R weekend between business trips, but I'll be back with the whole family soon.....

  • Stayed October 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aylesbury, United Kingdom
Senior Contributor
26 reviews 26 reviews
14 hotel reviews
Reviews in 21 cities Reviews in 21 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed October 11, 2012

First time i have used website (homeaway.com) and can only say very very impressed! Had a great updated two bedroom arpartment which was excellent as i have a 16 year old son! the Cypress Gardens Grand Villas were oustanding in everything from customer service to the facilities. I raised an issue as the air con unit batteries went dead, within 5 minutes a knock at the door and service resumed by a great on site services team. We have already recommended this to friends who are going next year. Its 10 minutes from Disney, the I4 expressway and International drive.
The apartment was fully equipped with all mod cons and right down to washing powder, dishwasher tablets and towels for both pool and the great onsuite facilities. This is at least equivalent to any four star in Orlando if not better. Note that there are two parts the pointe and the Grand Villas the pictures are often of the Volcano pool; which you can use; but is at the Point across the road!

Room Tip: Ask for one with a balcony overlooking the pool in the Grand Villas
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  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maine
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed October 9, 2012

My wife and I spent 7 nights at Cypress Pointe Resort from 9/29/12 through 10/06/12. We have stayed at quite a few hotels and resorts, and we have seen some nice places as well as bad. We really enjoyed our stay at this resort and would recommend it to anyone visiting the Orlando area.

Cypress Pointe Resorts and The Grand Villas are owned by separate companies, but you can use the amenities from both resorts. I will point out the good things as well as the bad things that I experienced.

Pools - There is one pool at Cypress Pointe (Volcano), and there are two pools at The Grande Villas which are upkept very well. Depending what unit you are staying in at Cypress it is a 5 minute walk to get to the other pools. The higher the building number (1 to 9) the closer you are to Grand Villas.

Rooms - We stayed in a 3 bedroom unit in building #2 which was very clean and the unit was updated. If you are in this building ask for the lake view (pond) since the only other view in this building in the parking lot. The only issues we had with the room was the TV died and the room thermastat was turned to high (Maintenace sets the temp). Each time we reported the issues maintenance was there to fix it within 15 minutes. The beds were very comfortable.

Amenities - The activity center is located at Grand Villas and most activities take place over in that resort. The mini golf is also located at the Grand Villas and they do not charge for playing the 9 hole course. Most of the activities also take place at the Grand Villas. So if you plan to participate in the activities you will need to walk over to that resort which is not to far. Shuffleboard and basketball court is located in Cypress Pointe.

Grounds - The grounds at both resorts are very clean and kept up pretty well. There is construction at the front of the lobby building at Cypress Pointe which does not look so appealing, but at least that means they are making updates to the grounds and the units.

Location - Depending what you plan to do in Orlando, Cypress Pointe is a short ride/walk to Downtown Disney which means that access do DisneyWorld is not far away. It is about a 20 minute ride to Universal in I-4, 15 minute drive to SeaWorld, and a 10 minute drive to International Drive. Kissimmee is also a 10 minute drive. I found that it was centrally located for what we wanted to do, but it does depend on where you plan to spend most of your time. Personally I would rather stay at a nice resort and drive a little bit more for the parks, then stay at an average resort and be closer to the parks.

All in all I would recommend this resort. I would not say that this is the nicest resort we have ever stayed at, but everything at this resort met our needs. We did not run into any major issues, and were able to keep busy while being close to the parks and dinner shows we wanted to visit. Please email me if you have any questions.

Room Tip: Request an updated room. Building 2 and 4 are updated, but I don't know about the other buildin...
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Cypress Pointe Resort

Address: 8651 Treasure Cay Ln, Orlando, FL 32836 (Formerly Sunterra)
Location: United States > Florida > Central Florida > Orlando
Amenities:
Fitness Center with Gym / Workout Room Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 14 Specialty lodging in Orlando
Price Range (Based on Average Rates): $
Hotel Class:3 star — Cypress Pointe Resort 3*
Official Description (provided by the hotel):
Cypress Pointe Resort is a timeshare resort managed by Vacation Resorts International. ... more   less 
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Also Known As:
Cypress Pointe Hotel Orlando
Cypress Pointe Grande Hotel
Cypress Point Resort
Cypress Pointe Orlando
Cypress Pointe Grande Resort
Cypress Pointe Grand Villas

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