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“Excellent Accomodations & Location” 5 of 5 stars
Review of Cypress Pointe Resort

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Cypress Pointe Resort
3.0 of 5 Lodge   |   8651 Treasure Cay Ln, Orlando, FL 32836 (Formerly Sunterra)   |  
Hotel amenities
Ranked #10 of 14 Specialty lodging in Orlando
Atlanta, Ga
Senior Contributor
25 reviews 25 reviews
14 hotel reviews
Reviews in 9 cities Reviews in 9 cities
29 helpful votes 29 helpful votes
“Excellent Accomodations & Location”
5 of 5 stars Reviewed October 26, 2012

7 day stay timeshare exchange thru Interval World for 3 bedrm/3bath (1bedrm w/bath lockout} was a pleasure. Spacious unit facing lake w/fountains, 2 patios, luxurious view at night. Impeccably clean unit, attractive furnishings, flat screens in each bedroom. Comfortable King size beds in 2 bedrooms & queen in smaller 3rd bedroom. 3 full baths w/ Spa tubs in 2 bathrooms. Our party of 4 had privacy & quiet because of the layout of the unit. Maintenance staff are efficient & courteous, replaced the problem TV in the living room in 30 minutes with a smile. Renovation of lobby entrance under construction, but you heard nothing. Their grounds are well maintained. Resort is 1/4 mile from I-4, exit 68, two blocks from Downtown Disney, walking distance to restaurants, Winn Dixie supermarket, drug store, Walmart 2 miles away. Everything you need on a vacation is accessible in 10 minutes. In resort beautiful pools, game rooms. Wi-fi service purchased for $19 a week or by day, but no problem, great connection. Free Wi-fi in lobby. The timeshare sales pitch went from $50 to $100, but we weren't interested. No pressure about it. Complex well lighted, security patrolling the grounds day & night, resort quiet & peaceful day & night. Tennis courts, couples strolling at night, seating along the lake. Complete Kitchen appliances & dishes, formal table setting in dining area; nice bathroom towels & cosmetics provided. There is a charge for mid-week towel exchange & housekeeping, but each unit has full size washer & dryer, vacuum cleaner, etc. we handled our own. This is normal for timeshares. Everything you have at home is in the unit. We had a great time cooked a few meals & ate at restaurants. Enjoyed Cirque du Soliel just 5 minutes away in Downtown Disney. We did not want to leave this resort. Quick check in & check out.

Room Tip: We got room facing the lake to enjoy viewing the fountains especially at night from our patio. Reque...
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  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (104)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Phoenix, Arizona
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed October 25, 2012

Orlando attracts all kinds of travelers and there are no shortage of options for accommodations. Cypress Point is a nice property, a little older, but doing a lovely job getting all units refurbished and refreshed- it's a comfortable and pleasant place to stay- ample pools, cute little mini-golf course, tennis, etc.

What REALLY stands out though is the superior customer service of the staff. ALL were helpful, energetic, and truly willing to make the customer's experience a positive one- for me, THIS is what stands out as a resort I want to return to.....and Cypress Point will be one of those again sooner than later!

This was a quick R & R weekend between business trips, but I'll be back with the whole family soon.....

  • Stayed October 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aylesbury, United Kingdom
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
Reviews in 20 cities Reviews in 20 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed October 11, 2012

First time i have used website (homeaway.com) and can only say very very impressed! Had a great updated two bedroom arpartment which was excellent as i have a 16 year old son! the Cypress Gardens Grand Villas were oustanding in everything from customer service to the facilities. I raised an issue as the air con unit batteries went dead, within 5 minutes a knock at the door and service resumed by a great on site services team. We have already recommended this to friends who are going next year. Its 10 minutes from Disney, the I4 expressway and International drive.
The apartment was fully equipped with all mod cons and right down to washing powder, dishwasher tablets and towels for both pool and the great onsuite facilities. This is at least equivalent to any four star in Orlando if not better. Note that there are two parts the pointe and the Grand Villas the pictures are often of the Volcano pool; which you can use; but is at the Point across the road!

Room Tip: Ask for one with a balcony overlooking the pool in the Grand Villas
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  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Maine
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed October 9, 2012

My wife and I spent 7 nights at Cypress Pointe Resort from 9/29/12 through 10/06/12. We have stayed at quite a few hotels and resorts, and we have seen some nice places as well as bad. We really enjoyed our stay at this resort and would recommend it to anyone visiting the Orlando area.

Cypress Pointe Resorts and The Grand Villas are owned by separate companies, but you can use the amenities from both resorts. I will point out the good things as well as the bad things that I experienced.

Pools - There is one pool at Cypress Pointe (Volcano), and there are two pools at The Grande Villas which are upkept very well. Depending what unit you are staying in at Cypress it is a 5 minute walk to get to the other pools. The higher the building number (1 to 9) the closer you are to Grand Villas.

Rooms - We stayed in a 3 bedroom unit in building #2 which was very clean and the unit was updated. If you are in this building ask for the lake view (pond) since the only other view in this building in the parking lot. The only issues we had with the room was the TV died and the room thermastat was turned to high (Maintenace sets the temp). Each time we reported the issues maintenance was there to fix it within 15 minutes. The beds were very comfortable.

Amenities - The activity center is located at Grand Villas and most activities take place over in that resort. The mini golf is also located at the Grand Villas and they do not charge for playing the 9 hole course. Most of the activities also take place at the Grand Villas. So if you plan to participate in the activities you will need to walk over to that resort which is not to far. Shuffleboard and basketball court is located in Cypress Pointe.

Grounds - The grounds at both resorts are very clean and kept up pretty well. There is construction at the front of the lobby building at Cypress Pointe which does not look so appealing, but at least that means they are making updates to the grounds and the units.

Location - Depending what you plan to do in Orlando, Cypress Pointe is a short ride/walk to Downtown Disney which means that access do DisneyWorld is not far away. It is about a 20 minute ride to Universal in I-4, 15 minute drive to SeaWorld, and a 10 minute drive to International Drive. Kissimmee is also a 10 minute drive. I found that it was centrally located for what we wanted to do, but it does depend on where you plan to spend most of your time. Personally I would rather stay at a nice resort and drive a little bit more for the parks, then stay at an average resort and be closer to the parks.

All in all I would recommend this resort. I would not say that this is the nicest resort we have ever stayed at, but everything at this resort met our needs. We did not run into any major issues, and were able to keep busy while being close to the parks and dinner shows we wanted to visit. Please email me if you have any questions.

Room Tip: Request an updated room. Building 2 and 4 are updated, but I don't know about the other buildin...
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oslo, Norway
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 7, 2012

This was a really good place for a family of four plus grandma. Everything is big in USA, but we were surpiced how «even bigger» this place was. Lots of room and space, smart room solution. The kitchen was open and really smart for serving bigger groups. One nice detail is that everyone can reach the room directly from outside, since the stairs are «outside» of the building.

Room Tip: We saw only our own room, so I have little insight in other rooms.
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  • Stayed February 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, California
Top Contributor
53 reviews 53 reviews
41 hotel reviews
Reviews in 37 cities Reviews in 37 cities
113 helpful votes 113 helpful votes
3 of 5 stars Reviewed September 29, 2012

Very disappointed in this location. So much confusion reigns with construction, detachment from the facilities and property at Grande Villas (across the street), and non-English speaking employees.

Checked in at the front desk for a two-week stay and was advised that my first week had been booked with the sister property across the street. Not a good start to this vacation. However, the Grande Villas (sister property) were far superior to this one and I'd stay there again in a second ... but that's another review.

Start at the front door of the Mangrove Building. The lock didn't work. Inside, the chain lock was broken. The bolt worked fine on this 2-bedroom, and the bolt to the adjoining studio (if you wanted to get a 3-bedroom) was fine.

Kitchen area was adequate. Oddly, the fridge froze the bottled water and everything on the top shelf, but the ice-maker in the freezer did not work. Was nice to have a dining table for four; however, you have to pull the table into the middle of the room in order for everyone to be able to sit around it. Nice starter kit is provided, with a few dishwashing packets, a laundry soap packet, some dish soap, and some plastic garbage bags. Standard stuff for any decent time share.

Living room. Very VERY old (read: used and soft and broken down) furniture. I was so unnerved by its obvious old life span that I pulled a spare sheet and covered the furniture. Was afraid to sit on it for fear of catching something! TV had the old surround-sound speakers (remember those big boxes that were on the floor, in the corners, and suspended from the ceiling? well, that's the surround-sound system in the unit).

Master Bedroom. Nice size and has room to move around, but there's really no place to store your luggage. There are potted plastic plants everywhere, which we promptly put on the balcony. Yes, there's a small balcony with a table and 4 plastic chairs that is accessible from both the master bedroom and the living room. But in order to get to the sliding glass door from the living room, you must move the chair and couch and crawl behind the potted tree. We had a problem with the alarm clock, as it would not allow an alarm to be set. After nearly an hour, the front desk sent up a gentleman who handed us another clock radio (that worked). We requested a wake-up call, just in case!

Master bathroom. Has a large glassed-in shower stall type with decent water pressure. Could fit two people in it if you wanted. Jacuzzi was horribly dirty. Yes, it looked squeaky clean on cursory evaluation, but you know it's awful when you fill it up and the gunk bubbles on the surface and makes a tangible film on the water. This is not uncommon with jacuzzis in the rooms, but there appeared not to even have any semblance of cleaning before us. We ran water and dish soap through it, rinsed it, and still couldn't get the tan colored gunk. So, the jacuzzi became a repository for suitcases (since they would have become soaked if we left them on the patio, given that it rains in the afternoons in Orlando).

2nd Bedroom. Very small. Ottoman doubled as a night stand. The TV is an LCD screen mounted to the wall. Was handy, but we didn't go there to watch TV. No closet to speak of, because the armoire was only half sized so longer hanging items needed to go in the master bedroom's closet.

2nd Bathroom. Standard, with a porcelain bathtub and plastic curtain. No counter or shelf for storing/stashing any toiletries.

Positive comment: there is under-counter lighting in the main area and in the master bathroom that is very handy and helpful.

The pool is nice, and the fact that you can go across the street and use the sister property is wonderful. Go to their whale pool for warmer water and a dozen-person jacuzzi/spa. The facility across the street has a mini golf range that you can putt putt for free, and there are daily activities by their whale pool. Or, use the cute pool with water coming out of the volcano and the water slide here for the kiddies. There is a small coffee/bar where you can buy a beer or a java, plus a nuked sandwich. Better yet ... go around the corner to the grocery store and stock up.

Room Tip: If you absolutely MUST stay here and get a great deal, go upstairs. The tile floors mean that everyo...
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  • Stayed September 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oranjestad, Aruba
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 23, 2012

Have just stayed for three weeks, the new reception area opened whilst we were there. Checked in within ten minutes and we never looked back. We stayed at the grandvillas although the room we stayed in has yet to be upgraded. Having said that everything worked, rooms were cleaned thoroughly and towels changed and supplied for the pool areas. The pools are open until 11pm and very clean. Games room is fun and tennis courts excellent. Parking is not an issue. Supermarkets are three minutes drive and there are an abundance of eateries, pharmacies and general shops
Very central as Disney is ten minutes away, Seaworld ten minutes and Universal twenty minutes away
Staff are friendly and helpful. Wifi is an issue and hopefully this will be addressed.

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Cypress Pointe Resort

Address: 8651 Treasure Cay Ln, Orlando, FL 32836 (Formerly Sunterra)
Location: United States > Florida > Central Florida > Orlando
Amenities:
Fitness Center with Gym / Workout Room Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 14 Specialty lodging in Orlando
Price Range (Based on Average Rates): $
Hotel Class:3 star — Cypress Pointe Resort 3*
Official Description (provided by the hotel):
Cypress Pointe Resort is a timeshare resort managed by Vacation Resorts International. ... more   less 
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Also Known As:
Cypress Pointe Hotel Orlando
Cypress Pointe Grande Hotel
Cypress Point Resort
Cypress Pointe Orlando
Cypress Pointe Grande Resort
Cypress Pointe Grand Villas

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