Great family friendly hotel. Upon checking in they brought snacks to the room for the kids. Nice heated pool in Nov which is a must! Rooms were nice, you can also walk over to the JW if you want to move around a bit. The Vineyard Grill had amazing steaks and you can also order it in room. Kids don't want fancy breakfasts so they have a starbucks at the JW and also a nice breakfast buffet if you want lots of fresh fruit. They have a treasure hunt for the kids and every afternoon complimentary drinks in the lobby which the kids loved as every day it was different. Only thing I didn't like was when I wanted to book a park trip, they had a desk at the JW. It's somehow Universal related and they kept pushing universal at me while the kids wanted to go to Disney. There are no complimentary shuttles, you have to pay(for universal) and no shuttles at all for Disney. I guess it's a bit far to Disney and that's why they don't have a shuttle. We went by cab which is convenient but was just surprised by the lack of option. Otherwise we loved the restaurants, pool, and play area for the kids. They have a nice gym with varying machines. Service great as always.