I am writing you about my family's experience at the Howard Johnson Inn on Orange Blossom Trail in Orlando June 15-18, 2012. My husband, daughters (ages 2 and 4), and myself planned a family trip to Disney from June 10th-18th, the last 3 days of our vacation we decided to stay with Howard Johnson.
Upon arriving at the hotel after visiting Disney World earlier in the day, we entered the room and immediately noticed that the floor had not been vacuumed. Many pieces of food/particles were spread all across the floor. I decided to check the bathroom and the bottles of used shampoo were inside the bath tub along with open bars of soap used by the prior guests. The room reeked of smoke even though the room was a non-smoking room. We were very disgusted, but didn't want it to wreck our stay. We decided that we needed to go ahead and call the desk to let them know we would like to switch rooms, but the front desk never answered our calls. My husband then went to the front desk and waited for 10 minutes with nobody ever coming to the front to assist him.
We weren't given enough towels for the amount of people staying in our room. There was one dirty towel on the floor and only one on top of the shelf above the toilet. All four of us shared one towel that night.
We woke up the next morning and left for the day until 9:30 p.m. that evening. When we entered the room, we noticed that the maids had not come to make the beds, nor clean up the mess on the floor from the prior guests.
I understand in this economy it isn't easy to run a business. I feel very sensitive to that, however, the cleanliness and service was despicable. The sign stated "clean rooms!" I'm sure you all can understand the irony of this. I always go out of my way to leave business good feedback because I think it's important to give credit when someone cares enough about their customers to go out of their way to make my experience a happy one, especially when I am on vacation. However, it always pains me to write when service is sub par.
I have traveled and stayed in many hotels in my life and I can confidentially say this was the most unclean room I have ever stayed in.
- Official Description (provided by the hotel):
- Near to Major Orlando Attractions and Florida MallStay at the recently renovated rooms at Howard Johnson Inn Airport Florida Mall hotel, near Orlando International Airport, and get more out of your next trip to the Sunshine State. Situated right outside the Florida Mall, our Orlando, Florida hotel is near Disney World, Orange County Convention Center, Universal Studios and SeaWorld.In the morning, prepare for your busy day with free Rise & Dine continental breakfast. Each room in our hotel features free Wi-Fi Internet access, a microwave and refrigerator. Guest laundry facilities are available, and kids 17 and under stay free with an adult. ... more less
- Reservation Options:
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- Also Known As:
- Howard Johnson Inn Orlando International Airport Hotel Orlando
- Howard Johnson Orlando
- Orlando Howard Johnson