I travel all over the country & stay at Marriott properties- many RI, & this is by far the worst. The exterior - in the front & courtyard/pool area (with the exception of the dead palm tree outside my window) appear to be well maintained, but beyond that it is not. When I booked this room on Marriott.com I knew the furnishings in the rooms were older- I can live with old. What I cannot live with is dirty or poorly maintained. Dining chairs all ripped, lamp shades ripped, shower heads corroded, no desk chair for the desk, no coffee pot, the refrigerator made a nearly constant loud hum, the ice maker did not work, the desk is scratched & roughed up, the couch was dirty- (could actually see the black areas from dirt), dirt & dust in the corners, tables not wiped, mold along the tub/shower (as well as in the public ladies bathroom- mold around the sink & no door on the handicapped stall). I approached the staff about this they were very kind & wanted to make it right. I asked them to please leave a coffee pot & a desk chair if they have it, but other than that I did not want anyone in my room (do not disturb was on the door). Upon return that day all ripped chairs, lamp shades, & shower heads had been replaced, there was a coffee pot on the counter, & an old office chair was placed in my room between the closet door & vanity- I could not even walk through this area to get to the bathroom. One should not have to tell a hotel (a Marriott!) to do basic maintenance / upkeep.
I was also informed that they have mostly families stay at the hotel - I was here for business. I informed them that I would not bring my family to this hotel. How this place has a 4 star review on trip advisor is beyond me. There are other reviews on here that report the same issues. The one positive is that the staff is helpful, kind & accommodating.
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- Also Known As:
- Residence Inn Lake Buena Vista Hotel Orlando
- Residence Inn Orlando
- Orlando Residence Inn