Stayed for 5 nights. The service was absolutely first rate. Every single person, from housekeeping to managers was courteous and willing to help. Standout was the manager Robert Allan. We had a small issue with the Orlando shuttle and he took care of it, speaking to Universal, organizing a taxi and then checking to make sure we were happy! He worked hard during breakfast and kickback, clearing tables and changing bin liners!
Hotel was spacious, beds comfortable, breakfast delicious, and the service received was unparalleled. Highly recommend to all!