My husband, 2 daughters (7 and 10), in-laws and I traveled to Disney Nov. 2-6, 2012. I wanted to stay at a Disney property for my daughters' first trip there and thought the Wilderness Lodge would be a great option given the great reviews. Our arrival went smoothly taking the Magical Express bus from the airport to the hotel. And, the hotel staff knew who were without having to introduce ourselves. That was great. Walking into the hotel was impressive. I was really overwhelmed with it and very happy with my choice at that time. We spent day 1 at Epcot and finally got into our room (a 2 bedroom efficiency in the "Villas" building) after 10 pm. Shortly after getting in the room, my husband was holding a door handle to the bathroom in his hand. It had come off when he went to open the door. Huh. Okay, not the end of the world, and not something I would make an issue out of at 10:30 pm. I got the kids to bed and then crawled in myself. My half of the bed was making noises like there was something wrong with the bed frame. Ok, it was after 11 pm, and I did not want to call the hotel to come at that point, so I figured I would address it in the morning. Needless to say, the bed made a noise that woke me up every time I rolled over. Not a good first night's sleep for someone who got up at 3 am and had been on the run all day. Anyway, I got up the next morning and hopped in the shower only to find a big blob of conditioner (or something) on the shower wall. Lovely. Before heading to the park for day 2, I told one of the Concierges of the 3 issues. I said we would be out all day, so the housekeeping and maintenance crew should have no problem getting in there. We came back around 6:30 pm for a quick refresh before heading out to the Polynesian for the Luau. None of the problems had been fixed. So, before heading out again, I told another Concierge of the issues. (Keep in mind, every time I went to the Concierge, I had to wait in line - time I did not have to spare and certainly not how I wanted to spend my time). This Concierge told me she didn't even find my first complaint in the system (great) and she would have housekeeping adress it right away. I told her we would be out for 3 hours or so, so they should have enough time. We got back around 11 pm to find nothing had been taken care of. Another night of a noisy bed and morning with an unclean shower hard to turn door handle. Since we were off and running early on day 3, I did not have time to stop at the Concierge desk, so at this point I was resigned to the fact that I had paid all this money for this trip to have it be mediocre. And since the trip was pre paid in full, I really felt I had no recourse and that pissed me off even more. We got back around 11 that night. The door handle was still tough to turn and the blob in the shower remained. I just assumed the bed was still making a noise. I emailed about the 3 issues to my travel agent around midnight and then went to bed actually to find the bed was fixed! My travel agent responded first thing in the morning saying she would call the hotel and I emailed her back letting her know that at least the bed was all set, and we were off for day 4. We got back that night to find the blob was gone and the shower actually smelled clean (go figure). So, at the end of day 4, on the night before our check out, things were finally fixed. Oh, did I mention that the tub was also never cleaned while we were there, too, even though my daughters feet were dirty enough to have left some visible dirt in the tub? Needless to say I do not plan to opt for the Wilderness Lodge again and warn everyone to check the cleanliness of their room if they are staying there. Maybe the main hotel rooms are better cared for than the Villas... I do not know. I just wish I could request some money back since I do not feel I got what I paid for. By the way, I have traveled a bit in my life and have NEVER before complained about cleanliness at any other hotel, so I don't think anyone can say I am just being too picky.
Not Villa 2544.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.