I stayed at the Wilderness lodge 10/9/2012 - 10/13/2012 for a quick stay and experience MNSSHP.
I have special health problems which require special cleaning of the resort room. The resort was notified by calling the resort directly the day before and the day of check-in. The information was also noted on my reservation and confirmed the day before travel. Again at check-in inquired if the room was cleaned appropriately.
Check-in, assigned room. Room not cleaned appropriately. I then was exposed to chemicals which cause breathing problems for myself. After notifying the front desk it was approximately 3 hours until I was brought to a safe room breathing wise.
Day 2 Sick from exposure to chemicals..see doc...still try to enjoy vacation.
Day 3 Going to take nap. Drilling and hammering in room above me. Day of MNSSHP. Call front desk.. given run around they don't know anything about work in the room. Later talk to manager - there was work on the room.
Voice mail in room when return from MNSSHP informing alarm testing on day 4 all afternoon. So after being out late for the Halloween party and planning to get up and hit the parks and then come back in nap in the afternoon. Plan busted again.
Day4 Went to park. Come back 9pm.
Housekeeping had been in the room. Sprayed chemicals for cleaning that I was allergic, which were noted to not be used in my room. Towels replaced were not cleaned accordingly either.
Managements response on the night of day 4, was that nothing was sprayed and I was given appropriate towels. After a long discussion management finally gave me appropriate towels, and didn't care about the offending chemicals in room.
Management at this hotel does not understand the point of special cleaning. There is a problem somewhere in the staff. Managements response is to deny, deny deny.
Citing a reference from the computer that the room was cleaned appropriately does not rectify the problem.
Not a relaxing resort, not a quiet resort.
Quiet pool was great. The theme of the lobby and pool are wonderful and grand.
Had great luck with the boat and bus transportation.
Did not like the smoking area location. When you go from the main building outside to get to the villas, you have to walk past the designated smoking section, which is in a walkway off to the right. However the smoke just floats right in the walkway.
Florida is hot humid and smoke just sits in the air, and every time you go from the main building to the villas its rough on the breathing impaired. It would also be in the walkway path if you were heading from the theme park bus pickups back to the main part of the resort.
Have stayed at BC, SSR, BWV all allergy issues have been satisfactory handled with 2-3 trips a years spanning 5 years, unlike VWL trip this year. Never met managers not wanting to help an allergy issue at disney, until this trip.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.