Booked the Crowne Plaza for 5 nights at the end of our holiday and enjoyed every minute of it,. We splashed out a bit more for an executive room on the 15th floor which was worth the extra. One of the perks is access to the lounge on the 15th floor which is great place relax over breakfast or an evening drink. The staff in the lounge are great (as they are throughout the hotel) - don't forget to tip them though (especially you Brit's!)

The room was spacious and comfortable with a great view towards universal studios.

We ate out every night because the range of restaurants nearby is vast (try Charley's Steakhouse or Fish Bones). We did have a snack of soup and chicken wings in Chat's Bar one day which was very good.

The pool and deck area are great - although you lose the sun quite early which is a shame. The pool is heated though - this is really appreciated in February.

All in all this property is highly recommended

We booked on the strength of the number one rating on Tripadvisor which proved to be very accurate.

The hotel staff has to be one of the friendliest and most helpful we have ever encountered, in any hotel, anywhere in the world. From the initial greeting at the door on arrival to smiles and hellos in corridors right through to the final farewell as we left the hotel lobby on the last day. We simply could not have been made to feel more welcome and at home. Our room (715) was very comfortable, immaculately maintained by our maid during our stay and room service was prompt and efficient.

We didn't dine in the restaurant except for breakfast which was reasonably good value at $14 - all you can eat. Snacks in Chats Lounge included excellent Crab Fondue

It is difficult for us to recall the names of all those who deserve recognition for contributing to our positive experience but we would particularly like to mention the outstanding service we received from Leslie, Jonothan, Jason and Jasmine in Chats Lounge, Wendy and the German waitress from the dining room. Last but not least Steve at the pool bar. The service from these particular employees resulted in us spending much more time (and money) using the hotel facilities than we would normally have done.

LOCATION
The hotel is on the corner of Sand Lake Road & Universal Boulevard which is very convenient for Universal Studios and Seaworld. 150 yards or so from I-Drive. Close to Convention Centre. Heaps of excellent original restaurants on West Sand Lake Road about 2 miles away. Leslie the bar tender recommended this area and she wasn't wrong. We dined like kings several nights here.

Go here for good service and super-friendly staff.

fabulous hotel....

staff friendly and really helpful, the rooms where excellent spacious, clean and at least 4-5* bedding just so nice.
location for universal was perfect with free transport.... with so much to do we didnt get to use all their great facilities including the lovely pool area, games room ect...

i would definitly return to this hotel if i was going to orlando wouldnt think about staying anywhere else.... i can be very fussy about hotel standards and beleive me i left very very happy and relaxed about our stay.... breakfast was great too....

stayed as a couple aged 30/38

We live in the 'burbs of Orlando, but booked a room because we were going to be going to Universal Studios with relatives. We stopped by the hotel around 9:00 on Friday morning to leave our luggage, expecting to check in later in the day. Much to our surprise, and delight, we were both able to check-in. Granted, we got "handicapped" rooms, but the only difference I could tell was that we had a large shower rather than a bathtub/shower.

The bed was *awesome*. It was one of the most, if not the most, comfortable hotel beds I've ever slept in. The room had little extras that made it very nice, such as an eye shade, some vanilla scented linen spray, lotion. It was quite nice. My only regret was that we hadn't booked for two nights. Given an excuse, I will definitely stay there again.

We booked on Hotwire and it was listed as a "Customer Favorite" 4-star hotel. Once we were down by Universal, we saw 2 star hotels advertised for only $10 less, so I feel t was we definitely got our money's worth.