This is a double problem between this hotel and Hotels.com. When I booked this room, hotels.com advertized seperate smoking and non-smoking rooms. I booked a smoking room. Here is my confirmation from Hotels.com...
2 adults guests
Two Queens smoking-Advance Purchase Save 25% Includes: Full Breakfast, Free Parking, Free High-Speed Internet
When we arrived, we did not receive the room promised. The front desk first said that this was a non-smoking hotel, then changed their story to say that they had smoking rooms on the top floor, but they only had two rooms left so we were out of luck. They went on to say that if we had of "requested" this, we would have gotten it.
I asked why would I request this if it was what i booked...
I tried Hotels.com support and they said ALL choices of room are only by request. In other words if I booked a KING bed and got 2 doubles, there was nothing they would do. Tough luck.
They also said I should have requested anything that I wanted in the room and again no answer to why I would do that when it was what I booked
- Also Known As:
- Country Inn & Suites Orlando Airport Hotel
- Country Inn And Suites Orlando Airport
- Country Inn & Suites Orlando Airport Hotel Orlando
- Country Inn Orlando
- Orlando Country Inn
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