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“Good facility but housekeeping lagging” 3 of 5 stars
Review of TownePlace Suites Orlando East / UCF Area

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TownePlace Suites Orlando East / UCF Area
2.5 of 5 Hotel   |   11801 High Tech Avenue, Orlando, FL 32817   |  
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Ranked #208 of 326 Hotels in Orlando
Oregon
Senior Contributor
47 reviews 47 reviews
24 hotel reviews
Reviews in 33 cities Reviews in 33 cities
13 helpful votes 13 helpful votes
“Good facility but housekeeping lagging”
3 of 5 stars Reviewed July 9, 2012

Recently traveled to Orlando with family for a wedding and stayed in a 2 bedroom suite. The suite and its accommodations were just what we needed for our 9 day stay and worked very well for us. The drawbacks were the persistent odor of fried fish in the hallway. Obviously someone on our floor was cooking fish on a repeat basis and the odor never went away. The building has a flaw in the HVAC because it is not clearing the odor from the hallways, which have no exterior windows or doors. Secondly was the quality of the housekeeping and bed linens. The housekeeping needs to step it up a notch and CLEAN between guests, I found dirt, dust and nutshells on the floor at check in. The bed linens seemed too small for the bed. We had a queen size and I am convinced they used full size sheets for the bed.
Breakfast is basic, rooms meet our needs, staff was helpful and friendly.

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
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72 reviews from our community

Traveler rating
    20
    33
    10
    7
    2
See reviews for
28
7
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Any
English first
Layton, UT
Top Contributor
82 reviews 82 reviews
20 hotel reviews
Reviews in 39 cities Reviews in 39 cities
86 helpful votes 86 helpful votes
4 of 5 stars Reviewed May 20, 2012

We just checked out of here and had a pleasant stay. We had an event at UCF and it was very close and convenient. Lots of local restaurants nearby, as well as grocery stores or Walmarts. The breakfast was plenty for our needs, but definitely a grab and go breakfast - yogurt, fruit cups, granola bars, grits, sausage rolls, pastries, juices, cold cereal. The breakfast room had no tables to sit at, just couches and chairs, which also encourages you to grab it and go. It made a nice place to visit with the people we were traveling with, though. The room was nicely furnished and the full kitchen was also nice. Our only complaint was that the mattress in our one bedroom suite rolled a bit to the center and needs to be replaced. The pool was small but clean. Also used the exercise room, which was small but nice. I would recommend this hotel and would stay here again.

  • Stayed May 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
49 reviews 49 reviews
8 hotel reviews
Reviews in 26 cities Reviews in 26 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed April 26, 2012 via mobile

I was happy with it. It was quiet, pleasant, and would be great for an extended stay.

Stayed April 2012
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Senior Reviewer
9 reviews 9 reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 19, 2012 via mobile

Just checked out of this hotel and It was great! Ben at the front desk was very helpful. The room had everything I needed. Full Kitchen, comfortable bed, nice room especially for the price! The staff in general were great!

  • Stayed April 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacksonville, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 29, 2012

Been traveling between here and home for almost a year, return several times a month and the service is consistently great, warm caring staff, desk and housekeeping. Will continue staying here as long as my contract remains in this area.

  • Stayed March 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
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Cleveland, Ohio
1 review
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed March 13, 2012

I am normally not one to complain and normally NEVER make a big deal out of things! This is the first time I have ever made a review on a hotel but am only doing it to protect future guests! I recently had to travel to Orlando, FL for work and was initially supposed to stay in this hotel for 15 days, but only stayed for 5! After 5 days of staying in his hotel I had MANY itchy bites all over my back, legs, arms, and neck. I didn't think much of it at first but when I saw about 25 mattresses outside by a dumpster I was instantly concerned. I decided to ask my coworker who was staying in the same hotel but a completely different floor if she was witnessing bites and low and behold.....SHE WAS! We marched down to the front desk and told them what we were experiencing. The young lady at the front desk was very sweet but couldn't provide any solutions. We spoke to the housekeeping manager who was NO help at all. His solution (because they were "booked") was for my coworker and I to share a room together as they checked our rooms. This is unacceptable! We called our travel department who instantly got us a reservation at a hotel down the street and we moved our stuff out of the rooms immediately! It then took both of us all night at the new (MUCH BETTER) hotel to do our laundry because we did not want to transport the bugs from one hotel to another. Our travel department has been contacting their corporate office and are not getting anywhere. The whole situation has made me never want to stay in a Marriott again and I worked for the Ritz-Carlton which is the luxury brand for Marriott.
Before the bed bugs I was never satisfied with the hotel anyway. Their breakfast is weak and the hallways have a strong floral smell to mask the pets which left me with a headache. The room was also not ready when I got to the hotel but was cleaned way too quick which concerns me. I am not here because I have a personal vendetta against this hotel, I just want all future guests to beware. I am currently staying at the Homewood Suites about a mile away from Towneplace Suites and that hotel I would HIGHLY recommend!

  • Stayed March 2012, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Panama City, Florida
Contributor
19 reviews 19 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed February 21, 2012

Thought this hotel was pretty nice. It was very close to the university, if that's what you're looking for. I think the room, a Queen with pull out couch, looked almost exactly like the picture (the one with the green chair and pink couch on the right and tv on the left), except that the tv was a larger flat screen. So no complaints there. I'm very big on odors (due to allergies), and I thought this hotel and room smelled nice. Early check in can be as early as 6 am if you ask for it, and late check out can be as late as 1pm. If there were anything I could even complain about, it seemed the complimentary breakfast was almost completely put away by the time I got there a few minutes before 10am when it closed. Basically, all they had was microwavable Jimmy Dean sausage biscuits, a fruit cup, cereal, and yogurt. My husband checked us in, but he had no complaints. Free wireless internet.

There are plenty of restaurants in the area, and it was fairly easy to get there from the airport.

I would definitely stay at this hotel again.

  • Stayed February 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about TownePlace Suites Orlando East / UCF Area

Address: 11801 High Tech Avenue, Orlando, FL 32817
Location: United States > Florida > Central Florida > Orlando
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #208 of 326 Hotels in Orlando
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — TownePlace Suites Orlando East / UCF Area 2.5*
Number of rooms: 105
Official Description (provided by the hotel):
Live like you like at TownePlace Suites Orlando. Designed for "do it yourself" extended-stay guests, each suite offers functional space for living and dining. Select from our spacious studios, or 1- and 2-bedroom suites, each with a fully equipped kitchen. Located in East Orlando, our all-suite hotel is located within walking distance to the University of Central Florida, Siemens and just minutes from Lockheed Martin and the Central Florida Research Park. Comfortable and affordable extended-stay living in the University of Central Florida area. New to the area, our knowledgeable, friendly staff and easy on-site references allow you to connect with the neighborhood and surrounding areas. TownePlace Suites by Marriott - Orlando East offers you comfortable and affordable extended-stay living, allowing you to balance work and play. ... more   less 
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Also Known As:
Towneplace Suites Orlando East / Ucf Hotel Orlando

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