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“Good value for money” 4 of 5 stars
Review of Grande Villas Resort

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Grande Villas Resort
3.0 of 5 Villa   |   12118 Turtle Cay Circle, Orlando, FL 32836   |  
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Perth, Australia
Senior Contributor
25 reviews 25 reviews
15 hotel reviews
Reviews in 18 cities Reviews in 18 cities
12 helpful votes 12 helpful votes
“Good value for money”
4 of 5 stars Reviewed January 20, 2013

We stayed here with the family after spending a week in the Disney resort. The place is a little bit tired and you may hear the occasional bump, but for $140/night we didn't care.

A lot of earlier reviews here related to the hard sell given at the "Welcome package" - don't let this put you off. We politely declined the welcome package and were called on our room phone twice (which we didn't answer) and were left alone after that.

The concierge staff were very helpful with luggage, tours bookings and transportation and there was lots on for the kids to do.

The wireless internet was a bit flaky/slow (which was annoying) - I don't mind paying for wi-fi but I expect it to work, aside from that it's hard to fault this place.

Value for money wise this place is hard to beat.

Room Tip: The higher floors are quieter as the only noise we ever heard was from the rooms above us.
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
diamondresorts, Manager at Grande Villas Resort, responded to this review, January 28, 2013
Thank you for sharing your thoughts following your stay at Grande Villas! We are happy that you had a pleasant stay at our resort and were satisfied with the service provided by our team. We hope this is not your last visit at Grande Villas and we are looking forward to seeing you again!
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (120)
Date | Rating
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English first
Overland Park, Kansas
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed January 18, 2013

We stayed Jan 13-18 2013 . A vacation with two college age children that wanted to sleep till 11-12.
We could hear all the hall noises from staff and other vacationers.
Got a call from concierges twice at 9 am which woke us up, they were just diamond resort sales people trying to get us to go to an hour sales talk. I refused on my initial interaction with them, but they called every day we were on property. I told them no every day. There was no communication between each of the sale people (concierges).
They also had construction on the villa above us.
I had called prior to my booking about construction and was told they were done. This was a lie to get me to book.
Beware: No housekeeping and only towel exchange on Tuesday and Thursday.

positive points was the front desk people and the look of the villa. We bought ear plugs for the noise.

  • Stayed January 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
diamondresorts, Manager at Grande Villas Resort, responded to this review, January 24, 2013
Thank you for taking the time to share you experience from your stay at The Grande Villas Resort.

While we want all of our guests to enjoy their stay, we don’t want it to be at the expense of other guests. We hope that you notified the front desk regarding the noise, so that they could address the issue.

We apologize for the excessive calls from the concierge. Once you decline their offer, they should not reach out to you again during their stay. We have notified the Concierge manager for review and coaching.

There is currently no construction happening at The Grande Villas; however, we do frequently go into our rooms and do an extensive deep clean. This could have been the cause of the noise above you.

As many vacation ownership properties, we do not provide daily housekeeping. Stays of eight nights or more will receive housekeeping service. You are correct that towel exchange is done on Tuesdays and Thursdays.

We’re so pleased that your room and our team members did leave a positive impression. We are confident that if you do decide to return to our property, our team will ensure that you have a better experience.
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1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 10, 2013 via mobile

I am enjoing every minut of my stay at grande villas, I took a long time looking for a nice hotel to take my vacation, I read a lot of reviews before renting, I am happy that I chose this hotel, it is amazing, very clean, nice service, starting at the check in, thanks Melinda for been so friendly, I love my room!(studio) I have everything I need inside, I wish I could live here! I hope this review is hellpfull! You wont be dissapointed!!

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greenville, South Carolina
Top Contributor
178 reviews 178 reviews
19 hotel reviews
Reviews in 40 cities Reviews in 40 cities
91 helpful votes 91 helpful votes
3 of 5 stars Reviewed December 31, 2012

We arrived on December 22 at the Cypress Pointe Resort - Grand Villas. Check in is 4 p.m....we arrived at 3 p.m. to be told that our room was not ready (3 bedroom condo) and would "maybe" be ready by 4 p.m. While others were checking in, there were two people complaining to manager about their rooms and how unhappy they were with their accommodations. I asked if we could have a different room that was clean and the desk clerk replied...no....this is a really nice room....you are really going to want to wait for this room. We said fine and went and enjoyed a nice lunch....returning at 4:15 p.m. There was a different desk clerk there at this time, and after explaining that we had pre-registered with the other desk clerk and that our room should be ready now.....he said, oh, no, that room is not available...there is something wrong with that room....in the meantime, others were now complaining to the manager again about their accommodations. He said we could have "this" room .... or "that" room. I asked if there were that many rooms available at 4:15 p.m., why was I not offered a room at 3 p.m. He had no answer. We took "this" room - a 3 bedroom condo. The room appeared at first glance to be nice, but the kitchen was extremely small. The two master bedrooms were extremely large and well appointed. The third bedroom was very small and only large enough for a queen size bed. Another couple was going to sleep on the pull out sofa sleeper.

The kitchen was not well appointed lacking many items to cook with. For a large family vacation, eating out every meal proves to be extremely expensive. We opted for breakfast in the condo with snacks and one dinner option. There was only one small frying pan and two small pots. One large stock pot. That was it. There were 7 knives, forks, and spoons,....8 plates....so, we had to improvise with the silverware. The plug next to the sink did not work.

Upon closer inspection, we found socks in one of the drawers in the living room cabinet, quarters under the cabinet and on top and behind. We also found dust balls and lint in the bathrooms behind the doors.

Later that evening we called the front desk requesting two more towels and they were not very happy .... all we heard was that they were very full and very busy. Again, we tried to make the pull out sofa sleeper when we discovered that the "mattress" on the sleeper was nothing more than a wafer piece of material covering springs and rods. It was old, dirty, and tired. We called the front desk and explained that it was painful to sleep on and that we requested anothe rmattress or something comparable. They replied that they had nothing.

The next morning, again, I went to the front desk and told them that people in our condo were sleeping on the floor and we were planning on staying for week. We would like a replacement....the front desk told me that next month all the mattresses were going to be replaced....after the holidays and there was nothing they could do for us. I told them we were going to have to buy an air mattress...and they said "sorry"......that was their wonderful service.....not so much!

We were not impressed with this place. It is average at best. The pool area is very nice, but everything else needs a huge touch up...they told us we were in a renovated room....possibly renovated in 1980 maybe? I'm being very generous by giving them an average rating. I had a much higher expectation of this place given that some of the reviews were positive...although there were some bad reviews as well. I think it is hit and miss with this place. And, this was definitely a miss.....we will not be back....new mattress or not they have lost me as a customer given their lack of compassion for people sleeping on the floor after having paid good money for a full week rental and their lack of caring that the mattress was a piece of paper. Please take this review seriously.....otherwise you too may be sleeping on the floor during your vacation. That was disappointing to say the least.

Room Tip: High rooms do not have an elevator...beware. No elevators to any floors. The stairs are high and s...
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  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Allentown, Pennsylvania
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 24, 2012

First this place is amazing. I was lucky enough that one of the guys from work had un used time at this timeshare so I got a great rate. The room was unbelieveable. Updated very clean. Flat panel tvs in the living/kitchen area as well as in the bedroom. the on suite bathroom was amazing a nice big garden tub ( would have been even better as a jucuzzi!) stand up shower w enough room for two. Double sinks with a huge mirror (we didnt have to fight for space to get ready!) They have the option of a safe in room if needed. Screened in balcony (keeps away the bugs!)

Right on the border of Lake Buena Vista/Kissimee. Close to Walt Disney World Resort (about 2 lights down) which has a hugh AMC theatre with the option of dine in. Shopping mini gold, wine and spirits shoppe and walmart all extremely close. With the kitchen option at the resort we spent about $60 at walmart and cooked for the week.

A suggested place to visit if you dont want to drop alot of money at Disney or Universal, Fun Spot USA is Kissimee. Its free you can walk around and you pay for the rides. Its like a Carnival. It was a fun/cheap night out. If you're young and want to go out look for clubs with no cover or Cuba Libre is a nice place with spanish twist but plays all kinds of music!

Room Tip: Ask for a room facing the courtyard. Great views
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
diamondresorts, Manager at Grande Villas Resort, responded to this review, December 27, 2012
Thank you for sharing your thoughts about your recent stay here at The Grande Villas Resort. We were extremely delighted to read that our accommodations, amenities, and location exceeded your expectations. Thank you for providing tips in regard to what to do in the area for our future guests. Your recommendation of our resort is sincerely appreciated, and we look forward to seeing you again the next time you are in the Orlando-Kissimmee area.
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Bluffton, South Carolina
Senior Contributor
41 reviews 41 reviews
17 hotel reviews
Reviews in 25 cities Reviews in 25 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed December 20, 2012

"Close, Clean and Convenient"...what's that about? First, Grande Villas is very close to the Disney attractions. You could walk to Downtown Disney and the remaining attractions are less than a 10-minute drive. Universal is a little further away but still no more than a 15-minute drive. Grande Villas, though not new, is very clean. Housekeeping and the maintenance staff does a very good job keeping the property looking the way you want a vacation property to look. Convenience is a third characteristic of this resort. Want to eat in? The units are well equipped and you can do that. If eating out is your preference there would be at least 30 eating establishments of all types within a two mile radius of the property.

A particular highlight was the staff of this resort. They went out of their way to make guests feel welcomed and informed about activities on and off the property. This resort is a good alternative to the much higher priced hotels on the Disney properties while affording guests easy access not only to Disney but all attractions on the west side of Orlando.

Room Tip: If you retire early you might want to request a room away from the pool (toward the outside of the c...
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairfax, Virginia
Senior Contributor
33 reviews 33 reviews
31 hotel reviews
Reviews in 26 cities Reviews in 26 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed December 11, 2012

These are large condo-like timeshares, huge development less than 10 minutes from Magic Kingdom. We stayed in a large 2-bedroom with kitchen and deck/porch, 3 TV's and 2 baths, all for less than $100 a night. What a bargain! The property is aging and somewhat worn but for the price, it's a great alternative to more expensive Disney resort properties. Very clean, good staff, totally safe area, several large pools, and minutes from tons of restaurants and 7 minutes to Downtown Disney. It's not luxury and it's not brand new, but we'd definitely return again. Why spend twice as much for a hotel room?

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Grande Villas Resort

Address: 12118 Turtle Cay Circle, Orlando, FL 32836
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 14 Specialty lodging in Orlando
Price Range (Based on Average Rates): $
Hotel Class:3 star — Grande Villas Resort 3*
Official Description (provided by the hotel):
Orlando and Grande VillasOrlando, Florida is the ultimate in destination spots for the entire family to enjoy. Grande Villas is the perfect setting for your family to relax and enjoy while traveling to Orlando. There's more than enough to see and do in Orlando, not to mention plenty to keep you entertained while just at the resorts. It is also the ideal location to unwind poolside, and let time slip by without doing a thing. Every one of Florida’s main attractions, including Walt Disney World® theme parks and SeaWorld®, are at your doorstep. Maybe your idea of getting the family out for a day includes shopping, and there is plenty of that. You'll find all you need at the nearby Florida Mall, or discover the best in savings from the numerous brand name, designer outlet malls circling the resort. Whether you want to visit Universal Studios or the nearby beaches, it is all within easy reach. Grande Villas Resort – Your Orlando HavensBe in the middle of all the action without feeling like you are. Find a way to kick back while still knowing you are amid all of the activities you could possibly want to enjoy while visiting the Orlando area. For starters, keep in mind the activity doesn’t end when you get back to your resort! With an outdoor swimming pool, water volcano and slide, children’s pools and playgrounds, you have plenty to choose from. Parents, you'll love the heated outdoor pool or hot tub, along with the BBQ area. It's like having your own summer pool party, without having to host it at your own home. If you want, you can make use of the fitness center or get some friendly, family competition going in the Games Room. Let the Concierge help you plan your outings within Orlando, or find out what's happening on-site with the Activities Department. Once you retreat to your cool, air-conditioned room, you can take in views from the terrace or soak in the whirlpool jet tub. ... more   less 
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