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“Complete disappointment!!!!” 2 of 5 stars
Review of Wyndham Cypress Palms

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Wyndham Cypress Palms
3.0 of 5 Hotel   |   5324 Fairfield Lake Drive, Orlando, FL 34746 (Formerly Fairfield at Cypress Palms)   |  
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Ranked #129 of 328 Hotels in Orlando
GreenLeadersSilver level
1 review
5 helpful votes 5 helpful votes
“Complete disappointment!!!!”
2 of 5 stars Reviewed July 29, 2013

As soon as we open the door, we turned around and complained about the unit. It was old, and the carpet was stained. It was nothing like the pictures on the website. There was garbage on the hallways, one of the garbage bags was reaped open by an animal, there was food on the hallway for two days. It was
not picked up until I finally complained. The pullout bed springs were broke I had to put the sofa cushions under the mattress so it wouldn't go down under. It was a horrible experience. We asked to be moved to a different room the manager told us that the other rooms were reserved for other people and they couldn't do that to them. We will never stay at this resort EVER again. I am thinking of suing them for false advertisement. If you decide to stay at this resort pray that you get an updated unit. Because we got an old one and they were not willing to make it better.

  • Stayed July 2013
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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554 reviews from our community

Traveler rating
    233
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    70
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289
128
5
11
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (139)
Date | Rating
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English first
Fishers, Indiana
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 28, 2013

Our vacation was really great thanks, in part, to the quality of Wyndham Cypress Palms and the friendly and helpful staff. Check in took less than 3 minutes and the staff was very nice. Our room was very clean! We booked a one bedroom with a full kitchen. We easily slept four with the hide away sofa bed. We bought groceries from the Publix down the road and were able to make dinner and lunch in the fully stocked kitchen. The washer and dryer were used daily and with two little kids, we had plenty to wash. The pool was always clean and organized. This was a great location! There aren't enough characters to share how positive this hotel was.

-very close to Fun Spot, Disney, and local shopping
-walking distance to CVS but private walkways and roads
-super nice people
-Awesome daily activities
-Two pools both of which were great and both had hot tubs
-everything worked well
-everything was clean
-kitchen was awesome

Room Tip: Our rooms balcony faces Pool number one and it was a bit noisy at the pool curfew time, but really n...
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  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Dumas, Texas
1 review
3 of 5 stars Reviewed July 27, 2013

Our stay was ok but the service at te front desk was very unprofessional. We called to ask about the shuttle service to Disney World and they told us the times and where it departed from but did not mention that we had to get it through a different company. When we got to the front desk they were rude and basically called us liars. When we suggested they inform future guest about having to set it up the lady got angry with us. She then called us a taxi service which ended up being a 15 passenger van, therefore costing a lot more for just 2 people. Would not recommend due to the level of service received.

  • Stayed July 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 15, 2013

We stayed at the Cypress Palm in Orlando,Fl. Close to shopping, Universal Studios and Disney. The resort pool was not crowded, the front desk and on-site Disney representative was a plus. The rooms were spacious and clean. The balcony view of the pond with wildlife was beautiful to wake up with in the morning.We will return!!!!

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta
Senior Reviewer
7 reviews 7 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 9, 2013

I was overall happy with the experience at Wyndham resort.
The rooms were clean and spacious although a bit dated.
Close enough to all attractions.
Children friendly resort
Staff friendly and helpful
Their were in my option a few problems the number of BBQ stations were totally inadequate 3 stations for about 250 units.

Room Tip: Check in early to get best rooms. Ask for rooms close to passages to pool areas or activity center i...
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  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Top Contributor
235 reviews 235 reviews
25 hotel reviews
Reviews in 50 cities Reviews in 50 cities
262 helpful votes 262 helpful votes
4 of 5 stars Reviewed July 7, 2013

Wyndham Cypress Palms is a condominium- style resort located just off one of the main drags in Kissimmee, a short drive from Disney World and other top attractions. The units have everything you need to make your vacation a true home away from home experience.

I spent a full week at this resort with the immediate family and in- laws just a few weeks ago and we found many things to like about this resort. The units are cozy, clean, and well- furnished and the resort staff is quick to respond to guests’ needs. The location is nice, too, and I like that while it is near a main street, it is actually a block behind it, in back of a Cracker Barrel restaurant. This is just enough distance back to filter out most of the noise and commotion common to a busy road in a popular resort area.

I like the relaxation of the rooms at this resort and the out-of-room amenities are nice, even if somewhat limited. There are two pools, exercise room, and a children’s playground, but there is no on- site restaurant or bar and the pools are just basic places to take a dip, with no diving, slides, or anything else. There are also very limited resort sponsored children’s activities, so you will need to find other ways to keep the kids entertained.

The Orlando and Kissimmee areas have a large number of resorts and Wyndham Cypress Palms makes a good choice when you want a comfortable, clean resort that provides all the necessities in a relatively quiet setting. It lacks the awe- inspiring features and amenities of some of the more deluxe resorts in the area, but it still has enough going for it to recommend it for your next Orlando area visit.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Albany, Georgia
Top Contributor
91 reviews 91 reviews
8 hotel reviews
Reviews in 29 cities Reviews in 29 cities
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed July 5, 2013

Booked a two BR Lock-off at the last minute and the resort did an excellent job of assisting in handling my needs with a electric scooter. All the staff we came in contact with was very friendly and professional, never missed a greeting or how can we help you. Our rooms were very clean, well stocked and extremely comfortable. A 2 BR Lock-off gave us the advantage of having two Master BR, 1 full kitchen & 1 galley (but complete) kitchen, 2 W/D, etc. With 4 kids 6 -15 (two teenage girls) this became a great asset. Resort does not have as many fancy amentities as the larger Wyndhams in the area i.e. no lazy river, tennis or mini golf, But does have two pools, hot tubs, a large playground, several excellent gas grills and an awesome Actvities Staff.

We had no plans to do the Main Theme Parks and found lots of smaller amusements parks, Fun Zone, Old Town, Downtown Disney, The M&M Store in the Florida Mall, etc. and had a blast with out the lines and about 1/3 the price.

Room Tip: Elevators are in everyother building, so call ahead if you have accessabiity needs. The staff will...
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  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Wyndham Cypress Palms

Address: 5324 Fairfield Lake Drive, Orlando, FL 34746 (Formerly Fairfield at Cypress Palms)
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Swimming Pool Wheelchair access
Hotel Style:
#19 Green Hotel in Orlando
#138 Family Hotel in Orlando
Price Range (Based on Average Rates): $
Hotel Class:3 star — Wyndham Cypress Palms 3*
Number of rooms: 210
Reservation Options:
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Also Known As:
Wyndham Cypress Palms Hotel Orlando
Wyndham Hotel Cypress Palms
Wyndham Hotel Orlando
Wyndham Kissimmee
Fairfield Orlando Cypress Palms

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