After a five-night stay at this hotel in early February 2013, I can say my family and I never encountered a hotel employee who was not completely friendly and helpful. After my wife had a problem with the guest laundry, a repair person was in the laundry room in minutes, with a handful of quarters to allow her to restart her load in a working machine. Edit at the concierge desk was an absolute pleasure to work with, and offered some great suggestions for evening entertainment.
The pool is good size, but designed more for splashing kids than anyone wanting a good morning swim. As mentioned in the title, the food is nothing to write home about. The hot breakfast is okay, with oatmeal, scrambled eggs, biscuits and sausage gravy, either pancakes or waffles, and lots of pastries, but it is prepared for the hundreds of guests at the hotel, and that's how it tastes. Unfortunately, anyone wanting something more unusual or personally prepared has either a long walk or a bus / cab ride ahead of them, because there is nothing less than a half-mile away. The restaurant at the hotel is pretty basic, and is more akin to (in my opinion) a snack bar than a real restaurant. They have a few tables outside, so it's not a bad place to grab a beer in the afternoon or evening. But for dinner I'd recommend finding something more substantial, or consider ordering out for delivery.
That being said, the hotel does have some nice benefits. The Quick Queue passes at Sea World are good to have on busy days (it was fairly empty on Tuesday 2/12 when we went), and the shuttle bus will save you $15 parking. Don't poo-poo the 10% discount card, either. Looking at the total amount we spent on food and souvenirs, it saved us over $20 (one suggestion: Put the discount card in FRONT of your credit card or cash so you don't forget you have it). There is also a shuttle to Universal Studios, which is quite far away, and that saves a good amount of money, too, on either a cab or parking.
The sundry shop at the hotel has a wide variety of snacks and drinks, but is quite expensive. You'll want water, as the water at the hotel has a nasty flavor to it. We picked up a case of water and loaded up the fridge, which probably saved us at least $20 in water alone. There is a 7-11 about a half-mile away which would be worth a stop on your way to the hotel if you are driving or cabbing it from the airport.
In summary, it's a good hotel with great staff, and a fantastic choice for anyone who is planning on going to Sea World. Save yourself some expense and load up your fridge when you arrive, or if you are going to be eating out every night, renting a car might be a good idea.