Honestly, my family and I loved this hotel! I cannot say one negative comment on it. I was afraid from the other comments posted to stay here and had a sour stomach the whole plane ride there. But I really do not know where these comments are coming from. We are a middle class NY family. We cannot afford to stay in a spotless 5 star hotel. We are used to middle of the road hotels.
Our room was a two bedroom suite. BEDROOMS: Spotless. The linens were clean and soft, huge screen tvs in every room, bathrooms in each room, beds were so comfortable, rugs were clean but some stains, but clean. dresser drawers were clean and spotless did not feel uneasy about putting clothes in drawers. BATHROOMS: Spotless, clean towels, floors, showers, and they supply paul mitchell products. KITCHEN: Spotless extremely clean pots, dishes, cups, refrigerator, everything. LIVING ROOM: couch was clean and big screen TV. The only down fall was when I lifted the Chair cushion there were many stains. Houskeeeping services were excellent. FREE BREAKFAST: Well I have to say very crowded. we took our food to our own dining room in the suite to eat. The food is average and coffee is not so great. SERVICES: Pool is spotless and grounds really nicely kept. Always clean towels available. Loved the bar and pizza area. Laundry room was spotless and so was the gym and game room.
All in all it was great and we would definately stay there our next trip to Orlando. Dont listen or be afraid of the negative comments. Apparantly these people are nitpicky and have never stayed in a 3-4 star hotel.
I did not see any critters in the room at all and I looked high and low.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.