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“We'll be back!” 4 of 5 stars
Review of Marriott's Harbour Lake

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Marriott's Harbour Lake
3.0 of 5 Hotel   |   7102 Grand Horizons Boulevard, Orlando, FL 32821   |  
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Ranked #25 of 327 Hotels in Orlando
Chicago, Illinois
Contributor
16 reviews 16 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
30 helpful votes 30 helpful votes
“We'll be back!”
4 of 5 stars Reviewed April 25, 2014

I am so glad we decided to stay here. The location is so convenient to the parks! The 2-bedroom villa was contemporary, clean, spacious, and adequate for our 5-night stay. Staff is super friendly, and very accommodating; special thanks to Margaux Dela Cruz at the front desk. We stayed at 3033, around the corner from the laundry room with the huge washer and drier. Note that the villa has a small washing machine and drier as well. We were able to cook some meals, and happy to report that the kitchen is fully stacked. Kids ages 3 through 12 had a blast. We didn't have time to use the pools, but we will definitely stay here again. You won't believe how much research I did before choosing Mariott Harbour Lake, and so glad I did!

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MVCI_Executive, Customer Care at Marriott's Harbour Lake, responded to this review, April 28, 2014
Thanks for the great TripAdvisor review! We are happy to hear you had a great time at Marriott's Harbour Lake and that Margaux made your stay extra special. We look forward to your next stay with us!
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1,245 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (246)
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English first
Barnstable, Massachusetts
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 24, 2014

We stayed here for April vacation this year after staying a week at Grande Vista last year. The site is much more fun and exciting! Unfortunately, the cleanliness and service is not nearly as good! The linens did not appear clean and the first set of towels were spotted and truly made me uncomfortable to use them! They were also stiff and subpar quality. Beds were not comfortable at all. We called the service desk to request new towels, but no answer! The pool was a blast for our boys, 2 and 6, and the food at the grill was delicious. Unfortunately, the pool grill staff was terrible and they don't itemize your food lists so you have no idea if they're even charging you correctly! We witnessed them being sneaky and over charging - use caution! If only choosing between grande vista and harbour lake, I
Would re-choose harbour lake because of the kid activities, but would hope some things would improve!

  • Stayed April 2014
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan N, Corporate Customer Care Manager at Marriott's Harbour Lake, responded to this review, May 21, 2014
Thank you for your review of Marriott's Harbour Lake! While we are happy you enjoyed your overall vacation, our team apologizes for the problems you experienced with housekeeping and the Patio Grill & Bar. We would like to learn more about your experience and invite you to contact our Customer Care team at Customer.Care@vacationclub.com or by calling 800-860-9384. Thank you again for your review and we look forward to hearing from you.
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Monterey, California
Top Contributor
73 reviews 73 reviews
17 hotel reviews
Reviews in 35 cities Reviews in 35 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed April 23, 2014

The second stay at this property was wonderful. We checked in early and enjoyed the pools before our two-bedroom suite was ready. The first shallow and wonderfully warm pool featured a pirate ship with spray cannons and slides. Our two-year old, nine-year old and even our teenager had a blast. My husband could not resist going down a slide as well. I was pleased about the safe set up allowing me to relax instead of being my normal mama-hawk. The second pool was also warm and included a fun slide. Life guards were on duty there. Little things made a difference: Plenty of towels, water and swim diapers were available free of charge. Our room featured a kitchen with stove, full-size fridge-freezer combo, dishes, silverware and much more. The full-size dinner table with chairs and bench received a high rating from the grand parents. The pull-out couch, chairs and flat-screen TV made you feel so comfortable. Having a toddler and two private bed rooms was a huge plus. The two full bath rooms were also great. Once again, I was impressed by the staff. The housing keeping staff was so friendly and courteous. Thank you for another great stay, Marriott!

Room Tip: Come early and leave late by bringing your swim bag: You can arrive early in the morning and use al...
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  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Reviewer
4 reviews 4 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed April 18, 2014

My family has stayed at the Marriott Harbour Lake for the past 2 years. We travel with ages 74-3 and there is something for everyone. The activities begin at 9am and go through 10 pm!
The pirate ship pool and splash pad is perfect for the little ones to play and slide.
The condos are very family-friendly and cater to children. The staff is polite and made out stay enjoyable.

Room Tip: We like to be near the pool and it wasn't too loud.
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  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MVCI_Executive, Customer Care at Marriott's Harbour Lake, responded to this review, April 24, 2014
It's great to hear the whole family loves the activities at Marriott's Harbour Lake! We take great pride in offering a wide range of family friendly activities and will share your compliments with our recreation team. We look forward to your next stay with us in Orlando!
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Snellville, Georgia, USA
Senior Reviewer
10 reviews 10 reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed April 15, 2014

This was our second time using this property through an exchange via Interval. The higlights to this stay.....We used this exchange for weekends wrapped around a cruise that ported in/out of Cape Canaveral. This allowed us to have more time in Orlando without the worries of unpacking/packing/unpacking for the cruise. Love the proximity to the main parks (short drive to all and literally right around the corner from Sea World.) The property has all necessities on the grounds for families (2 heated, kid friendly pools, putt-putt, and open space for outdoor play.) The two-bedroom suite we had was more than enough space for our family of 6. The sleeper sofa was actually one of the better ones we've experienced. (That coming from our oldest child.) The kitchen and dining area are plenty big enough for cooking/eating and stocked with plenty of dishes so that you don't have to clean them after every meal. Lastly, some timeshares we've stayed at basically have you do as much work as possible to clean the place befre you vacate. Love the fact that there are no such rules here. (Albeit, we didn't leave it trashed either. :-) )

  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MVCI_Executive, Customer Care at Marriott's Harbour Lake, responded to this review, April 18, 2014
Thank you for staying with us in Orlando, Jeffrey! We are happy to hear your family loved their time with us and that the pull-out sofa got the kid's stamp of approval! We look forward to hosting your family again at Marriott's Harbour Lake.
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Sevenoaks, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed April 13, 2014 via mobile

For anyone with young kids who frankly can't face spending nights as well as days at Disney this is a perfect option. No more than 10 mins drive from the major parks, a fraction of the cost and with huge rooms. For younger kids the pools are amazing. Our 4yr old son seemed to get more enjoyment returning each day to the pirate ship pool than he did the theme parks. The pools are also heated which given a couple of chilly nights was very welcome.
Whilst not having an actual kids club the number of activities laid on was fantastic - from kids evening karaoke (loved by our 8yr old daughter)to toasting marshmallows round a fire pit by the lake. The resort also had a recreation centre with toys, games, arts and crafts and DVD rentals which was great.
The only downside was the on site restaurant which really offered nothing above the quality of food served in the theme parks. That said, the stunning lakeside town of Celebration was only a 10 minute drive (and a whole world) away with some wonderful dining options.
Bottom line is with this resort you're getting 3 times the space for half the cost of a theme park attached hotel. The only real downside was the road noise from the I-4 but frankly it's florida so you're sleeping with the windows shut and the air con on anyway.

Stayed April 2014, traveled with family
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MVCI_Executive, Customer Care at Marriott's Harbour Lake, responded to this review, April 16, 2014
Thank you for the five-star review of Marriott's Harbour Lake! We are happy to hear you had a fantastic time with your family and enjoyed the resort activities. Please visit us again soon on your next trip to Orlando!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grand Rapids, Michigan
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 12, 2014

We've stayed here a number of times and have always had a fun experience. The condos are spacious, cheerfully decorated, well appointed and clean. The play areas and waterpark play areas were great for the kids, as were the kids activities. Close to Sea World and other parks. The staff were friendly and professional.

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MVCI_Executive, Customer Care at Marriott's Harbour Lake, responded to this review, April 16, 2014
Thank you for your five-star review Brenda! It is great to hear your family has enjoyed visiting Marriott's Harbour Lake over the years. We look forward to many more visits to come!
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Additional Information about Marriott's Harbour Lake

Address: 7102 Grand Horizons Boulevard, Orlando, FL 32821
Location: United States > Florida > Central Florida > Orlando
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#16 Family Hotel in Orlando
#83 Romantic Hotel in Orlando
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Marriott's Harbour Lake 3*
Number of rooms: 312
Reservation Options:
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Also Known As:
Marriott`s Harbour Lake Hotel Orlando
Marriott Vacation Club Orlando
Marriotts Hotel Harbour Lake
Marriott Orlando
Orlando Marriott
Horizons Marriott Vacation Club Orlando
Horizons Marriott Orlando

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