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“great location” 5 of 5 stars
Review of Hawthorn Suites Lake Buena Vista

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Hawthorn Suites Lake Buena Vista
3.0 of 5 Hotel   |   8303 Palm Parkway, Orlando, FL 32836   |  
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Ranked #94 of 327 Hotels in Orlando
Certificate of Excellence 2014
Letterkenny, Ireland
1 review
1 helpful vote 1 helpful vote
“great location”
5 of 5 stars Reviewed April 26, 2014

I have stayed here for the second time in three years and travelled with my teenage children on both occasions.
I have to say it was very enjoyable and we had a great time on both occasions.
The staff including the manager Paul Girard and housekeepers were very friendly.
To sum it up I would have to say that it was very clean/comfortable and that it was a great location because it was close to both I Drive and Downtown Disney and with the free shuttle bus three times a day to Disney and the Lynx bu sstop right outside getting around was quite an easy task.

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mairead N, Guest Relations Manager at Hawthorn Suites Lake Buena Vista, responded to this review, April 30, 2014
Thanks so much for the wonderful review. We appreciate you choosing to stay with us for a second time, and we are delighted that we exceeded your expectations again. We will be sure to pass your compliments on to Paul and his team, and we all hope to welcome you back again soon.
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1,251 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (211)
Date | Rating
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  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Spanish first
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English first
Budapest, Hungary
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 22, 2014

We were in 3 hotels in Florida, and absolutaly this was the best! we'll return
-komfortable rooms
-great kitchen in room
-very good breakfast-buffet(included the price!)(bagels, english muffins, eggs, bacon, waffle, creamcheese, oatmeal, softdrinks, coffee, milks, fruits and many more)
-free wi-fi
-close to all attractions, restaurants, shopping, but quiet
-friendly hotel people!!!!!
-pool, jacuzzi
/ things you have to expect and accept: the furniture, carpit is worn, be careful themeparks ticketbuying at the hotel, Gatorland is cheaper at the gate/
shopadvice:Disney and "Florida" souvenirs like t-shirts, magnets, huts...are on very good price and good assortions at Walmart supercenter on turkey lake rode, close to hotel)
Very good for families

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mairead N, Guest Relations Manager at Hawthorn Suites Lake Buena Vista, responded to this review, April 25, 2014
Thank you so much, we are delighted to hear that you had such a wonderful stay at our hotel. We appreciate your valueable feedback, and hope that you will choose to stay with us again the next time you are coming to Orlando.
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Kent, England
Senior Contributor
37 reviews 37 reviews
31 hotel reviews
Reviews in 20 cities Reviews in 20 cities
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed April 20, 2014

Stayed here from 25th March to 8th April with my husband and adult daughter. Stayed here 2 years ago just myself and hubby. We were given a 1-bedroom suite on the 3rd floor at the far end of the building which was probably the worst aspect of the room. It overlooked the pool area which was nice. Otherwise it was identical to the room we stayed in previously. I think there had been a change of management but didn't notice any particular differences, breakfast still good and the Monday-Friday drinks and nibbles still going. They offered us a late check out till 1 but we paid extra for another 2 hours as our flight was in the evening. Overall a good value hotel to stay in a great position, handy for Disney and Universal. Would definitely stay there if we visit Orlando again (working on that!)

  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mairead N, Guest Relations Manager at Hawthorn Suites Lake Buena Vista, responded to this review, April 25, 2014
Thanks so much for choosing to stay with us for a second time. We are delighted that you had another fantastic experience. We appreciate you taking the time to write a review, and we hope to welcome you back again soon.
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Cockermouth, United Kingdom
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed April 20, 2014

We had a great stay here for two weeks. The staff were really friendly and helpful and throughout our stay couldn't do enough for us. From a helpful check-in, advice on where to eat and also when I had trouble doing our on-line check in for the return journey they kindly let me use the office computer. Also one night we accidentally dropped a whole bottle of wine on our kitchen floor and couldn't help enough in cleaning it all up.

The rooms are spacious with a separate living area and although could do with modernisation, they were well equipped and very clean. We appreciated the separate living area and ktichenette - especially after a long day in the theme parks and we just wanted to order a pizza in.
The pool is a bit on the small side but we never had trouble getting a space and the managers reception is a nice touch. The location is excellent - 5 min drive to downtown disney, 10 min walk or short drive to the crossroads shopping centre with tons of places to eat and 15 min to universal using the Turkey Lake Road and avoiding the I4 completely.
The free breakfast was helpful too - the food was fine, nothing special but started us up for the day and saved loads of money so nothing to complain about there.
The only negative was the shuttle service to the parks - which only went to Epcot and you then have to transfer to other Disney parks by bus or monorail. It was also a horrible dirty smelly old bus. We only did it once and drove every other time.

Overall - great value for money and ideal for families and we would stay here again.

Room Tip: We have a ground floor room facing the pool which was very quiet
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  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mairead N, Guest Relations Manager at Hawthorn Suites Lake Buena Vista, responded to this review, April 25, 2014
Thank you so much for taking the time to write such an extensive review, we appreciate all of your feedback. We are so glad that you enjoyed our hotel amenities, and that our staff were friendly and helpful when you needed them. We hope to see you back again in the near future.
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South Shields, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 19, 2014

Stayed here in February for our honeymoon and cannot fault the place. Yes, the TVs are old, yes there is no bar (but thee is free drinks between 5 & 7!) but the proximity to the parks makes up for all that.
Breakfast everyday is a bonus with a good selection which gets you ready for the long Florida days ahead. Downtown Disney is around 5 mins drive away (apparently you can walk it but we didn't try) or you can get a taxi in for around 10 dollars. All Disney parks are less than 10 mins drive away and Universal is 15 tops.
Good selection of places to eat/drink within walking distance too if you want to leave the car and have a few beers. Otherwise Walmart is 2 min journey in the car. We also ordered pizza to our room from the local pizzeria two nights.
Would stay here again without a doubt and highly recommend this to friends and family.

Stayed February 2014, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mairead N, Guest Relations Manager at Hawthorn Suites Lake Buena Vista, responded to this review, April 24, 2014
Congratulations on your recent marriage! We are delighted that you chose to stay with us on such a special visit, and we are thrilled that we exceeded your expectations! We appreciate your recommendation and look forward to welcoming you back next time.
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Cape Coral, Florida
Senior Contributor
38 reviews 38 reviews
10 hotel reviews
Reviews in 18 cities Reviews in 18 cities
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed April 17, 2014

We booked a 2 night stay here 1 room 4 adults with a 4 yr old. On the 1st night, we found that both doors into the bathroom squeaked loudly, so if anyone open and closed them after we retired for the night, we were woken up by the noise. If you don't close them, the bathroom light wakes you up. Well we made it through that inconvenience. However on the 2nd night after a LONG day at Magic Kingdom we arrived back at our room at 10 pm to find our beds had not been made , the towels from the morning shower were still on the floor and the 2 dirty coffee cups untouched. Thinking housekeeping missed our room, I rang housekeeping 1st, then customer service but at 10pm no answer. Then my daughter says There is NO housekeeping service on Sunday. She is reading a sentence in FINE PRINT posted on the door under emergency evacuation routes. What?? Are you kidding me??? I travel at least 6 times a yr for business and pleasure for the past 10 yrs and I have never heard of anything like this. AND if it is a policy they created, then post it on the fridge or in the bathroom or on the table. In a place that is clearly visible to weekend guests. So now at 10:15 PM I go down to the front desk and while he wishes to help me , he can only find 1(one) fresh towel!! After 15 minutes he decides to "raid" another guest room of clean towels so we can take our showers after our LONG day with our 4 yr old. We read that this hotel received the Trip Advisor certificate of Excellence Award which is a one reason(among many) as to why we chose it, however I for one would not go back

  • Stayed March 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mairead N, Guest Relations Manager at Hawthorn Suites Lake Buena Vista, responded to this review, April 24, 2014
Thank you so much for your feedback. I am so sorry to hear about the hiccup you experienced with our housekeeping services. We offer housekeeping services everyday, so I must apologize that your room was missed on one of the nights you stayed with us. We hope that you might give us another chance to show you better hospitality in the future. Thanks again.
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A TripAdvisor Member
3 of 5 stars Reviewed April 16, 2014

Positives: good location if you have your car, nice breakfast included, great room cleaners, good kitchen facility within suites, beds are comfortable, noise level zero, good outdoor jacuzzi

Negatives: was not provided phone number and postcode by Virgin so struggled to find it on GPS from airport, charged 30 dollars for two minute calls outside US, buses to parks is limited both in frequency as well as space as they cater to other hotels as we'll and go to only one park and you need to proceed to other parks from monorail

  • Stayed April 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Virgin Holidays

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mairead N, Guest Relations Manager at Hawthorn Suites Lake Buena Vista, responded to this review, April 24, 2014
Thanks so much! We are so glad to hear that you enjoyed your recent stay as well as all of our amenities. We appreciate your pros and cons list and will share your insights with our management team. We hope that you will choose to stay with us again the next time you are visiting this area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hawthorn Suites Lake Buena Vista

Address: 8303 Palm Parkway, Orlando, FL 32836
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#88 Family Hotel in Orlando
#94 Romantic Hotel in Orlando
#121 Business Hotel in Orlando
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hawthorn Suites Lake Buena Vista 3*
Number of rooms: 120
Official Description (provided by the hotel):
The closest Hawthorn Suites to the Walt Disney World Resort! Just one mile from the entrance to Disney. Executive guest rooms perfect for corporate travelers and One Bedroom suites featuring fully equipped kitchens, separate living and dining room. Tropically landscaped outdoor pool area & jacuzzi. Complimentary scheduled transport to Disney and free hot breakfast. Two hour manager's reception in the evenings Monday-Thursday. ... more   less 
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Also Known As:
Hawthorn Suites Lake Buena Vista Hotel Orlando
Hawthorn Lake Buena Vista
Hawthorn Suites Orlando
Orlando Hawthorn Suites

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