Best feature of this hotel is the staff, always helpful, friendly, there when you need anything at all. We called as soon as we landed at Orlando airport, and the shuttle arrived in 10 minutes. In the short drive over, the driver told us about nearby restaurants and shopping, and assured us he could drive us over to the restaurant in the Marriott where we had dinner reservations. Arrival was a breeze, our room was ready two hours before the advertised check-in time, located where we requested. Had lunch at the bar, pretty good food and fast service there.
The hotel itself is the standard Embassy Suites arrangement, the tall, open atrium with comfortable seats and couches, a bit noisy in the evening but not audible in the rooms. The bar is smaller than some, but plenty of cafe tables and a couple of flat screen TVs. Evening reception with free drinks is always a treat, though snacks were sparse.
Room was exceptionally clean and well-tended. This is an older hotel, but obviously well maintained. Comfortable bed, both foam and feather pillows, two TVs, and a small refrigerator and microwave.
Finally, the free breakfast had everything you could want. Made to order omelets, pancakes, plenty of fresh fruits and breads.
Higher floors reduce noise from the open atrium.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
July 15, 2013
I really appreciate your taking the time to share your recent experience. I want to personally thank-you for the wonderful compliments you bestowed upon our Food and Beverage Department, Housekeeping and our Shuttle Driver.
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We are glad to hear you were met with a well-trained staff that puts guest comfort and satisfaction before everything else. We know there are many options to choose from, we appreciate you choosing us.
Again, thank you for making the effort to share your compliments with us. We value you as a guest. Please stay with us again soon so we can demonstrate our on going commitment to your comfort and satisfaction.
Front Office Manager
Embassy Suites Orlando Airport
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.