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“Disappointed with stay” 3 of 5 stars
Review of Embassy Suites Hotel Orlando Airport

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Embassy Suites Hotel Orlando Airport
3.5 of 5 Hotel   |   5835 T.G. Lee Boulevard, Orlando, FL 32822 (Orlando International Airport)   |  
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Ranked #112 of 328 Hotels in Orlando
Michigan
Top Contributor
135 reviews 135 reviews
101 hotel reviews
Reviews in 50 cities Reviews in 50 cities
327 helpful votes 327 helpful votes
“Disappointed with stay”
3 of 5 stars Reviewed November 12, 2012

I've stayed at several Hilton hotels near the Orlando airport with great results. This was the first time I had tried the Embassy Suites. I was disappointed with the service and the room. I had asked for a room in a quite area on a high floor. I was told that all the rooms were quiet and a lower floor was all that was available. The room was clean but it is an older hotel. The problem was that I could hear music, talking, coughing and tv from the rooms on BOTH sides of my room. That, and a very early flight made for a short, restless night. The staff rarely made eye contact when I passed the front desk. They did not seem overly friendly and again, this was a lower level of service than I had experienced at other Hilton hotels near the airport.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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631 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (85)
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1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 10, 2012

We are hh members and for the most part we like to stay at embassy suites. This is a nice and clean hotel. Breakfast is good and managers reception looked nice. However the wall on the whole building are paper thin. Those were the words of the gentlemen at the front desk. We stayed one night pre cruise and two nights post cruise. No problems on the first night. I dont think we had any neighbors. But on the last two nights we could hear the screams of the little kids in the next room like they were in our room. I could hear them chatting too. At 11pm I finally called front desk after being awaken by screaming child that was obviously having a joyful wrestling match with his dad. They said they would make a call. At 11:30 I could still hear them. We checked out at 2am to get on the road. Upon check out I mentioned it to the man at the front desk and he said "yes I know. The whole place is like that". Not expecting anything but a sympathetic apology would have been nice. Nothing. Not even a "have a good night" as we walked out. He did seem a bit overwhelmed. We like to criuise so were in the area a couple times a year. Knowing that the " whole place is like that" we won't be coming back.

  • Stayed November 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
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UPstate NY
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed November 9, 2012

Nice room, Modern Decor, Morning Breakfast was a Plus. Make to order omellette were amaxing Everyone is extremely friendly. We fly into Orlando often and we will stay there again in the future.. Great place to stay when you fly in or fly out of MCO

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ponte Vedra Beach, Florida
Contributor
17 reviews 17 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 5, 2012

I have stayed here several times and the rooms, service and staff are great. From the minute I walk into the lobby I am made to feel at home. The rooms are clean and although there are some good restaurants close by, the food there is actually very good plus the service is excellent.

  • Stayed July 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Belleair, Florida
Top Contributor
109 reviews 109 reviews
63 hotel reviews
Reviews in 62 cities Reviews in 62 cities
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed October 31, 2012

Stayed two nights at this location. The room was standard Embassy Suites, but the carpet was worn. The breakfast offered a good selection and made to order eggs/omelets, too with plenty of space to sit. There are a number of restaurants in the area, so if you don't want to get in to the Orlando touristy type places and traffic, this could be the location for you.

Room Tip: I always like to request a top floor at Embassy Suites and away from the elevator because they tend...
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  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Houston, Texas
Senior Contributor
45 reviews 45 reviews
20 hotel reviews
Reviews in 19 cities Reviews in 19 cities
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed October 25, 2012

I booked this hotel for a weekend stay in Orlando because my first visit was outstanding. Not so much the second time.

The rate online was great, the man at the front desk was very friendly when we checked in but, the room was dirty right down to the floors and the walls. I bragged on this hotel to my boyfriend before we arrived and his comments were "I don't see what you thought was so great." I was disapointed to see dirt around the bathroom sink, the walls next to the beds looked like someone had spent days with their dirty shoes on them, the vanity area in the room had severe paint issues and we had to put the air conditioning down to 64 in order to keep the room cool. The walls were very thin and the first night we had really loud neighbors who arrived to their room late with noisy children.

The breakfast buffet is the best I've ever had at a hotel and it is complimentary to the guests.

On Saturday morning when we were leaving the hotel there was a lady behind the front desk in jeans and high heels. I was surprised that Hilton would allow that type of casual dress.

I feel after this stay that this hotel is not any different from the others in the area. Unless I got a great rate, I might stay at the Hilton Garden Inn again right across the street. A great breakfast buffet is not enough to justify a dirty room.

I hope that management will correct these issues with maintenance and housekeeping so that this can be a great hotel again.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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South Bend, Indiana
Top Contributor
84 reviews 84 reviews
35 hotel reviews
Reviews in 41 cities Reviews in 41 cities
102 helpful votes 102 helpful votes
5 of 5 stars Reviewed October 24, 2012

We flew into Orlando airport a day before our cruise out of Port Canaveral and had a wonderful stay here. The shuttle driver not only picked us up form the airport, but also transported us to a restaurant for lunch and dinner. We arranged our own private shuttle to the port through Laura's Shuttle service at the hotel's recommendation and were very pleased with their service as well.

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about Embassy Suites Hotel Orlando Airport

Address: 5835 T.G. Lee Boulevard, Orlando, FL 32822
Phone Number:
Location: United States > Florida > Central Florida > Orlando > Orlando International Airport
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#79 Romantic Hotel in Orlando
#81 Business Hotel in Orlando
#107 Family Hotel in Orlando
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Hotel Orlando Airport 3.5*
Number of rooms: 174
Official Description (provided by the hotel):
Centrally located Embassy Suites Hotel offering a beautiful garden atrium, 174 two-room suites, and over 3,000 square feet of flexible meeting space. ... more   less 
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Also Known As:
Embassy Suites Orlando
Orlando Embassy Suites

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