We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Nice hotel staff not” 3 of 5 stars
Review of Country Inn & Suites Orlando Universal

Save Saved
You added Country Inn & Suites Orlando Universal to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Country Inn & Suites Orlando Universal
2.5 of 5 Hotel   |   7701 Universal Boulevard, Orlando, FL 32819 (Florida Center)   |  
Hotel website
  |  
  |  
Hotel deals
  |  
Hotel amenities
Special Price
Book early and Save 15%
Ranked #205 of 328 hotels in Orlando
Orlando, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Nice hotel staff not”
3 of 5 stars Reviewed September 8, 2013

This hotel is nice the beds are comfortable and the rooms are clean especially the suites are nice. One of the staff member Kris they need to retrain for customer service. She doesn't smile and has an attitude as if she is being bothered. She is not friendly at all and she really didn't know her job that well.She always has to ask for help. So if I didn't know much I would be a little more friendlier to customers.

Room Tip: Choose a suite.
See more room tips
  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly C, General Manager at Country Inn & Suites Orlando Universal, responded to this review, September 12, 2013
We apologize for the disappointing service you received from our staff. Our team works hard to make sure our guests are comfortable and receive our best service. It is always our goal that each guest has a positive experience. Please be assured that we have addressed this situation so that it does not occur again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

372 people have reviewed this hotel

Traveler rating
    88
    157
    79
    27
    21
See reviews for
174
81
18
38
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Curitiba, PR
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 4, 2013

Very good hotel, nice staff and very good breakfast.
Very good deal travelling with the family!
The location is very good, close to Universal drive and other attractions. There are many restaurants close to the hotel. Free transportation to the main Parks. So, the facilities are great!!!!

Room Tip: "Higher floors have less A/C unit noise"
See more room tips
  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly C, General Manager at Country Inn & Suites Orlando Universal, responded to this review, September 12, 2013
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our hotel and breakfast. We look forward to your next stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida, United States
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed September 3, 2013

This hotel is a bit under comparing to another Country Inn. Everything was ok but not good. Small bathroom, no closet. It could be better.
The free parking was something good.
Our family missed breakfast the last day because they change its time on Mondays.

  • Stayed August 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly C, General Manager at Country Inn & Suites Orlando Universal, responded to this review, September 12, 2013
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. The breakfat time change on the Monday was because it was the Labor day holiday. I apologize that this was not properly communicated to you. We hope for another opportunity to exceed your expectations.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canton
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed September 3, 2013

I stay here 1 years ago and I'm stay here again in Oct. 2013. Because I had a nice stay the first time. Its a nice and clean hotal for the money. Its close to universal and not to far from Disney. Its a avg. hotal, like so many others. But I paid from $69.00 to $150.00 a night They are all the same. The breakfast is ok, not thing great but it fills a hole and you have to get there like 6:30 or 7:00 or its packed. Rooms are some what clean no bugs but no better in the same type hotals. The staff are nice. Good place to stay and great price for today prices.

Room Tip: Get a no smoking room.
See more room tips
  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly C, General Manager at Country Inn & Suites Orlando Universal, responded to this review, September 12, 2013
Thank you for your feedback and for taking the time to write about your experience. We are happy to hear that you are a return guest with us and hope that you will come to visit us again soon. We look forward to your next stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sarasota, Florida
1 review
4 of 5 stars Reviewed August 19, 2013

Our room was comfortable and clean. The beds were comfortable as well. Staff was friendly and the breakfast good. The bathroom was small but clean with plenty of towels. The pool area was small but the pool was nice. The only think I have negative to say is that the pool is supposed to be adults only after 11PM but when we arrive at the pool at 11 there were 2 unsupervised children in the pool. Everyone in our group was happy with this hotel.

Room Tip: The first floor was noisy in the morning due to being close to the breakfast buffet.
See more room tips
  • Stayed August 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly C, General Manager at Country Inn & Suites Orlando Universal, responded to this review, September 12, 2013
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your time with us! We look forward to your next stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montevideo
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed August 2, 2013

I stayed for 5 days with my family. We occupied 2 rooms in the 5th floor. The rooms were really comfortable and big with great light and sight. We had microwave and refrigerator.
The breakfast had a very good variety.
One thing to note is that they have a guest laundry service that I found really helpful as I was traveling with a 2 year old girl. In the 3rd and 4th floor they have washing and dryer machines that operate on coins.
Downstairs in the lobby they have a spot where there's always one person selling the parks tickets and a wide variety of attractions in Orlando. We found that very helpful because we had a clear idea of what we wanted to see but we also had lots of questions and concerns. She answered all and gave us really helpful advice.
We also tried the pool during the night and it was very good.
The hotel is near everything. Just 10 or 15 minutes from the Premium Outlets, 2 or 3 minutes from the Whole Foods and a wide variety of restaurants and fast food. The Disney Parks are also near.
I definitely would stay there again if I come back to Orlando.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly C, General Manager at Country Inn & Suites Orlando Universal, responded to this review, September 12, 2013
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our pool and breakfast. We look forward to your next stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shrewsbury, England, United Kingdom
Senior Contributor
26 reviews 26 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed July 29, 2013

On arrival, I was a little apprehensive, to hotel does seem a bit outdated, and our room too, needed a bit of an update, but after one night, we were really comfortable. Beds are soo comfy, air con was a life saver, bathroom was average, with good toiletries on a daily basis, room maids were great, the staff we all soo friendly. Breakfast was lush! The pool is small, and they really need some parasols. But we had a lovely swim and sun bathe. The hotel is placed in walking distance of the main I-drive, but it's just so hot we always used the I-ride. Overall, had an amazing 2 weeks here, and would LOVE TO VISIT AGAIN!

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly C, General Manager at Country Inn & Suites Orlando Universal, responded to this review, September 12, 2013
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed the breakfast, pool and your entire stay with us. We look forward to your next stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Been to Country Inn & Suites Orlando Universal? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Country Inn & Suites Orlando Universal

Address: 7701 Universal Boulevard, Orlando, FL 32819
Phone Number:
Location: United States > Florida > Central Florida > Orlando > Florida Center
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#205 Top resorts Hotel in Orlando
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites Orlando Universal 2.5*
Official Description (provided by the hotel):
Whether you're planning a family vacation to Florida or a professional business trip, the Country Inn & Suites Orlando Universal hotel is a great place to stay. Our Orlando hotel near Walt Disney World® Resort, Universal Studios® and Sea World® theme parks offers a convenient, scheduled shuttle for guests, to ensure your trip is hassle free. We have Orlando hotel rooms and suites for every occasion, and offer a complimentary hot, continental breakfast, outdoor pool, boardroom, Fitness Center and more. With all the perks available at the Country Inn & Suites Orlando Universal hotel, there's no better place to stay during your Florida vacation. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Priceline, Carlson, Orbitz, Tingo, Travelocity, TripOnline SA, Hotels.com, Expedia, BookingOdigeoWL and Venere so you can book your Country Inn & Suites Orlando Universal reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Country Inn & Suites Orlando Universal Hotel Orlando
Country Inn And Suites Orlando Universal
Country Inn International Drive
Country Inn Orlando
Orlando Country Inn

Owners: What's your side of the story?

If you own or manage Country Inn & Suites Orlando Universal, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.