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“Not too good this time around” 2 of 5 stars
Review of Country Inn & Suites Orlando Universal

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Country Inn & Suites Orlando Universal
2.5 of 5 Hotel   |   7701 Universal Boulevard, Orlando, FL 32819 (Florida Center)   |  
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Ranked #202 of 326 Hotels in Orlando
Lexington, Kentucky
Top Contributor
59 reviews 59 reviews
20 hotel reviews
Reviews in 23 cities Reviews in 23 cities
39 helpful votes 39 helpful votes
“Not too good this time around”
2 of 5 stars Reviewed December 27, 2012

we stayed at this location Dec 2012. We stayed here once previously and were not thrilled this time. Staff was helpful and nice. Lobby area looked good. Breakfast area was dirty/messy. The staff needs to step up on their cleaning. There was spilled coffee on the counter in the breakfst area when we checked in at 2pm, and it was still there at 8am the next morning. Breakfast was good selection, but the cleanliness was in my mind. Room smelled musty! And smelled like chemicals were used to cover up smell. Air conditioner was very noisy. bedding was clean and soft but bed was not comfortable. We were on 2nd floor, light was bright outside. Worst nights sleep in long time on the road. This is a heavy traffic tourist area so i'm sure this is part of it. Location is good near universal, and International drive area. Willl not stay here again. Sorry.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly C, General Manager at Country Inn & Suites Orlando Universal, responded to this review, December 30, 2012
Thank you for taking the time to write a review regarding your recent stay with us. It is always our goal that each guest leaves happy after they have spent time at our hotel. I greatly appreciate you making me aware of your experience so that I can address these issues and be sure that they do not happen again. We hope that the next time you are in the area, you will return to visit us so that we can exceed your expectations.
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453 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Williamstown, New Jersey
Contributor
20 reviews 20 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed December 23, 2012

We stayed here in August. We had a time share from Saturday to Saturday but it was cheaper to travel Friday to Sunday so we had stayed on two different weeks. During each time we were greeted by the friendly staff with a smile. They were more than willing to ask our teenagers' questions about the internet, pool and game room. The breakfast was excellent. The kids used the pool several different times throughout our visits and found the pool always clean. The price is a great value for what you get for your money with other hotels! : )

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly C, General Manager at Country Inn & Suites Orlando Universal, responded to this review, January 7, 2013
We are so thrilled to see that you enjoyed your stay with us in August. It always makes us happy to have satisfied our guests when they stay with us! It is important that each guest is made to feel like a part of our extended family when they are with us. We look forward to seeing you the next time you are in the Central Florida area!
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nc
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 17, 2012

This was our second stay in about a year. I brought each of my sons for a Universal Studios visit. The staff overall is friendly and helpful. The room, a suite, was clean and in good condition. The breakfast was good and the staff kept it stocked. The shuttle to the parks is great since we fly in and don't rent a car.

Since my last visit I think they may have cut back on the staffing a bit. I know business has been slow as compared to the previous October, so it may be an economic circumstance. Also the evening shuttle runs back from Universal were cut back from two to one which is a shame. Nevertheless we have enjoyed our stays. I think good value is provided and I will certainly be staying again in the future.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly C, General Manager at Country Inn & Suites Orlando Universal, responded to this review, January 7, 2013
Thank you for taking the time to write a review regarding your second stay with us. We always strive to have our guests come back to visit us. We look forward to seeing you the next time you are in our area.
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Rio de Janeiro, RJ
Senior Contributor
40 reviews 40 reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed December 9, 2012

Hotle is clean, has really good brekfast included, large & confortable rooms, free parking and it is well located, so if you are off to Orlando and want something simple but good, this hotel is a really good choice. I stayed in November/December 2012 and I had a good experience.

  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly C, General Manager at Country Inn & Suites Orlando Universal, responded to this review, January 7, 2013
Thank you so much for writing a review regarding your experience at our hotel. We strive each day to have our guests have an outstanding experience while they are visiting with us. We look forward to the next time you are in our area and seeing you again!
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Glasgow
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed November 15, 2012

Just returned after 9 nights staying here .... no complaints at all ... you get what you pay for and although the breakfast isn't exactly the Golden Corral, it is sufficient.
I have staying in hotels all over the world and don't think I have slept in a more comfortable bed .
Staff (especially Joey at reception) were all great.
Hotel is in a great position and the i4 is just half a mile up the road.

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly C, General Manager at Country Inn & Suites Orlando Universal, responded to this review, January 7, 2013
We are so excited that you spent nine wonderful nights here with us!! We love having guests visit us who have an outstanding experience as this is our ultimate goal. Thank you very much for recognizing Joey on our front desk. He certainly is an exceptional employee and works hard to ensure our guests have a great experience. We look forward to seeing you the next time you are in our area.
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London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed November 8, 2012

Stated in this hotel for 5 night, hotel rooms are very very clean a upgraded to a suite by lovely reception staff. Housekeeping was very good, no problem what so ever at all great place to stay.
I will definitely us this hotel in future and will recommend to others.
Joe on reception and batty in HK are real stars.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly C, General Manager at Country Inn & Suites Orlando Universal, responded to this review, January 7, 2013
Thank you so much for taking the time to write a review regarding your stay with us. We strive to have our employees make each guests stay special as we want them to return to visit us over and over again! We hope that the next time you are in the area that you will return to visit us again! We look forward to seeing you!
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Fort Lauderdale, Florida
Senior Contributor
41 reviews 41 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed November 8, 2012

I decided to try this hotel because at the time, it was the most inexpensive one. The desk area and sitting area were nice. It took forever to check in because they only had one guy working the front. When we finally got into our room, it was ok. The beds were somewhat comfy, the a/c worked, the room was small, and the bathroom was ok. I noticed there was tons of mold around the bathtub. Also, there were tiny little needles around in the corner of the room. The only good thing was the location and the free breakfast. The pool sucked. If you can, stay at the Point Orlando which is right next door.

  • Stayed May 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly C, General Manager at Country Inn & Suites Orlando Universal, responded to this review, January 7, 2013
Thank you for taking the time to write a review regarding your recent experience with us. We take each of our guest comments seriously and want you to know that we are concerned with the experience you had. This is certainly not up to our expectations and we will work to ensure that this is immediately corrected and will not happen again. I do hope that the next time you are in the Central Florida area you will return to visit us so that you can see that your experience is not one that we expect and have worked to correct the issues.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites Orlando Universal

Address: 7701 Universal Boulevard, Orlando, FL 32819
Phone Number:
Location: United States > Florida > Central Florida > Orlando > Florida Center
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #202 of 326 Hotels in Orlando
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites Orlando Universal 2.5*
Number of rooms: 170
Official Description (provided by the hotel):
Whether you're planning a family vacation to Florida or a professional business trip, the Country Inn & Suites Orlando Universal hotel is a great place to stay. Our Orlando hotel near Walt Disney World® Resort, Universal Studios® and Sea World® theme parks offers a convenient, scheduled shuttle for guests, to ensure your trip is hassle free. We have Orlando hotel rooms and suites for every occasion, and offer a complimentary hot, continental breakfast, outdoor pool, boardroom, Fitness Center and more. With all the perks available at the Country Inn & Suites Orlando Universal hotel, there's no better place to stay during your Florida vacation. ... more   less 
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Also Known As:
Country Inn And Suites Orlando Universal
Country Inn & Suites Orlando Universal Hotel Orlando
Country Inn International Drive
Country Inn Orlando
Orlando Country Inn

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