Visited the area for one overnight on our way home. Wanted to have dinner in Disney downtown and found this hotel for a good deal, we frequent Marriott properties and are part of their club.
Arrived around 3 pm and check in was easy. Front desk clerk upgraded us to a two room suite on the 3rd floor, room 311. She was very helpful and chatty, offering any help or info if needed.
We dropped our bags and headed over to the downtown Disney area to stretch our legs and find a restaurant to relax and eat. Very close proximity to the area, welcome sign just a block down the road. Easy to park and walk around.
Room was standard furnishings for a fairfield, private bedroom with king bed and dresser with flat screen tv on top. Small chair and closet. Main room has desk, dresser, pull out sofa bed and chair plus a sink, coffee maker and fridge/microwave beneath. Fridge was wobbly and froze our waters, but was handy to have one available if needed. Bathroom was all in one and was not large but big enough. one complaint I have is not one Fairfield in the last three or four I've been in have a working fan!! Bathroom gets steamed and stuffy after your shower. Bathtub was older and had a groove in the middle, shower was fine and hot water plentiful. Basic toiletries with shampoo, conditioner and lotion, bar soap. Hair dryer was inside hall closet, worked great!! Wifi free and had good signal.
Room overlooked parking lot and lots of hallway noise especially the maids early in the morning, knocking on doors and chattering loudly outside our door even though it had the "do not disturb" sign hung on the doorknob.
Breakfast is served in a large food area with lots of tables and seating. Basic fairfield fare, waffles, cereals, fruits, two hot dishes, yogurt, etc. got very busy around 8am with families ready to hit the parks. The hotel seemed to empty out about this time and only the maids were left to have loud conversations in the hallways. Lots of shouting back and forth!!
A great hotel for visiting the parks and many attractions in the area, free parking and feels very secure. Not a place to relax in the room or around the hotel. Timeshare person in the lobby was vaguely annoying but easy to ignore after his first few attempts to "help" us. Stopped by front desk on our way to check out and let them know about the broken fan. Man at front desk was fairly rude, answered the phone mid-conversation, barely listened about the fan or loud maids, offered an obligatory "sorry" and was back on the phone. Never made eye contact or seemed to listen. Put a sour note to the end of the trip.
Possibly on my list of inexpensive places to stay in Orlando area.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
We thank you for sharing these observations. We are pleased to hear the positive comments and for those areas where our hotel did not live up to your expectations, we hope you will accept our apologies. Our management team has reviewed your comments and we are taking corrective actions to resolve anything we have not already fixed. We thank you again for your review and your feedback which we are using to improve the experience other guests will have at the Fairfield Inn & Suites by Marriott in Lake Buena Vista.
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