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“Great Bargain. Quiet & Clean.” 4 of 5 stars
Review of Fairfield Inn & Suites Orlando Lake Buena Vista

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Fairfield Inn & Suites Orlando Lake Buena Vista
3.0 of 5 Hotel   |   12191 S Apopka Vineland Rd, Orlando, FL 32836 (Formerly Country Inn & Suites Lake Buena Vista)   |  
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Ranked #75 of 327 Hotels in Orlando
Certificate of Excellence 2014
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Daytona Beach, Florida
Senior Contributor
23 reviews 23 reviews
16 hotel reviews
Reviews in 13 cities Reviews in 13 cities
33 helpful votes 33 helpful votes
“Great Bargain. Quiet & Clean.”
4 of 5 stars Reviewed January 13, 2012

We got a great last minute deal for a one day overnight visit to Disney. Staff was friendly. The place was clean and quiet. The breakfast was okay, but it was so crowded it took a long time for me to get my meal. At least its free. I've stayed at several Marriott locations in Orlando over the years. This is a great place if you're looking for no frills and a good price.

  • Stayed November 2011, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sean L, General Manager at Fairfield Inn & Suites Orlando Lake Buena Vista, responded to this review, January 18, 2012
We thank you for choosing our quiet clean hotel near Disney World and for sharing your review with other travelers.
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531 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (80)
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English first
Fort Lauderdale, Florida
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 13, 2012

We stayed at this newly renovated hotel for 3 nights for the Disney Worl Marathon Jan 2012. The rates were great at $89 a night including a fantastic free, buffet-style hot breakfast. The hotel is within walking distance of many restaurants, plazas and a Walgreen's Pharmacy. This hotel is located in a strip plaza which has the best Pizzeria in town www.giordanos.com. The gentleman at check in was very friendly and professional. We found the premises well maintained and clean. The decor is updated, chic and modern. Close-front lobby parking is very limited but plenty of parking around the shopping plaza.
Our family of four will definetly stay here again and again if the price is right.

Room Tip: Request a room close to the elevator if you don't want to walk down a long hallway with two exha...
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  • Stayed January 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sean L, General Manager at Fairfield Inn & Suites Orlando Lake Buena Vista, responded to this review, January 18, 2012
We thank you for your review and the nice comments about the great experience you had while staying with our beautiful hotel. We have had many people stay with us recently while running in the Disney Marathon. Whether this is due to the great location, fantastic customer service, delicious complimentary breakfast, excellent selection of restaurants just outside our hotel or the well maintained clean rooms we provide, we are happy to have you stay with us before/after the marathon. We hope you will be back on your next trip to the Orlando Lake Buena vista area.
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Kalamazoo, Michigan
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed January 9, 2012

Ordinarily, I am a big fan of Marriott hotels, however, I feel completely deceived by Marriott's declaration on their webpage that this property is a "new" hotel. There are so many choices of hotels in the Orlando area - I couldn't decide which Marriott hotel to spend two nights so I chose the one that declared in bold red letters: "New Hotel." While there is new carpeting and a new lobby - this hotel is not up to Marriott standards. The first indication was the fact that both elevators did not work properly and had graffiti etched into the walls. The second indication was the fact that the furniture in the room was falling apart - literally. Along with this review for Trip Advisor, I will also be sending a complaint to Marriott. This falls into the false advertising category.

  • Stayed January 2012, traveled with family
    • 2 of 5 stars Cleanliness
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sean L, General Manager at Fairfield Inn & Suites Orlando Lake Buena Vista, responded to this review, January 18, 2012
To clarify, the term “new hotel” is referring to a new hotel to the Marriott family that has passed many rigorous inspections prior to being able to use the Marriott name. In some cases this occurs from a ground up new construction build and other times it comes from conversion. In either case, the high Marriott standards must be met. Our hotel is completely renovated and the furniture is all new in the guest rooms as well as the public areas. Our team has searched every room looking for any furniture damage when we read this and we cannot find any that is damaged or does not look completely new. Perhaps you could share specific room information and detailed issues you experienced. We would love to address any problem areas as we did with the scratches on the inside of the elevators. These were both refinished on 1/11/12 and look completely new. Thank you for bringing this to our attention.
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Pensacola, Florida
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 29, 2011

This new Fairfield Inn & Suites is fantastic. Not only are they only 1/2 mile from the entrance to Disneyland, but they are close to many great local restaurants, but also have a great free breakfast.
Our recent stay was hampered by issues and rather than having to deal with making calls and being stressed since we had disneyland trip waiting us. The hotel staff personnel advised me that they would deal with the situation so that I could enjoy the day with the family. The customer service that was displayed by the staff was above and beyond what you would normal receive from anyone today.
The staff handled the situation and resolved the issue to my satisfaction and I was able to enjoy our stay.
Great job and great location, outstanding service, and a great looking hotel. Keep up the great job.

  • Stayed December 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sean L, General Manager at Fairfield Inn & Suites Orlando Lake Buena Vista, responded to this review, December 30, 2011
We thank you for your review of our new Marriott hotel near Disney World in Orlando. It was nice to hear our staff members handled the issues you were faced with so you and your family could enjoy your visit to the Orlando Walt Disney World area. We make customer service a priority for all of our team members and it sounds like that was delivered. We hope to see you back on a future trip to Lake Buena Vista.
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Greenville, South Carolina, United States
Senior Contributor
28 reviews 28 reviews
Reviews in 12 cities Reviews in 12 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed December 29, 2011

We stayed at this hotel in October for a visit to Disney. We were a little nervous because we knew there was construction going on, but luckily we had no problems. In fact, the little construction we did see happened during the day and was fascinating for our kids to watch! The "Library" area was a great place to corral the kids while making arrangements with the front desk and a really neat perk. The staff was friendly and responsive, and the rooms clean. For the location and price you really can't beat this hotel.

  • Stayed October 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sean L, General Manager at Fairfield Inn & Suites Orlando Lake Buena Vista, responded to this review, December 31, 2011
The library area you mentioned has been upgraded since October and now includes a toddler room with flat screen TV and Blu-ray player. This room is connected to the home theater room which also has a flat screen TV, Blu-ray player as well as the library books. We offer PlayStation 3’s and an X-Box Kinect gaming system with flat screen TV’s in the game room located next to this area. These areas are perfect for hours of fun or relaxation, providing something for every family member during their visit to the Orlando Walt Disney World area. We thank you for your review of our hotel and hope you consider visiting the newest Marriott hotel in the Lake Buena Vista area again in the future.
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Waterford, Ireland
Senior Contributor
43 reviews 43 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed December 23, 2011

This review is for our stay from 3rd - 10th December 2011.
Family travelling from Ireland.

We have been going to Orlando for over 10 years and we make the trip at least once per year. We have stayed in different classes of hotels and in different locations. 3-4 years ago we stayed in this hotel when it was still the Country Inn and Suites and since our initial visit we have not stayed anywhere else.

We last stayed here in December 2010 before the name change and remodelling. I booked late for this years trip and as I was tracking down the hotel by it’s new name I found its recent tripadvisor reviews and read them with interest. The remodelling work was causing some hassle for guests so in November I rang the hotel to enquire on a number of issues. I was told that while the hotel had changed name it still had the same ownership, management and staff as our previous visits but was now affiliated with Marriott Fairfiled Inn and Suites. I was told that the remodelling was finished. I was happy with what I heard so I booked the hotel for our trip in December.

The exterior of the hotel has not changed much but there have been considerable upgrades to the reception and dining areas and guest rooms. The hotel looks really well and all work seems to be completed.

One the main reason I like this hotel is the customer service. From front desk to the staff cleaning the rooms I have always found them very friendly and professional. I don’t know how many people work in the hotel but there must be a very large staff. I saw many faces that I had seen before.

BREAKFAST
Breakfast is included in the price. Like most buffets it can be busy but if you pick pick your times it’s fine. One of the upgrades was to completely change the dining area. A serving area that extended out to the seating area has been removed giving room for more guests. I think the selection is quite good and there is plenty of it. Oatmeal, waffles, fruit, cereal, yogurts juices etc... Breakfast is the only meal served but the area is available for use afterwards and coffee is always available.


LOCATION
Lake Buena Vista is a great location to bases yourself in Orlando. There are some very nice restaurants in easy walking distance (5 minutes will get you to most). The hotel is located just off the main road in the corner off a small mall area. Across the road there is a Walgreens. If you are standing at the hotel looking straight out at the far side of the carpark you will see Staybridge Apartments (nice place to stay too) just behind Staybridge is a nice supermarket called Winn Dixie (10 minutes walk). The hotel is very close to Disney. I have found driving out to the I 4 and driving south for 1-2 stops the quickest way to get to the parks as you avoid alot of stop start driving caused by traffic lights.

RECEPTION AREA AND GENERAL FACILITES
- 24 Hour Reception
- Comfortable Seating Area
- FREE Wifi (wired in rooms)
- Small shop with essentials
- Very nice games room with new flat screen TV’s with XBOX connects
- Reading Room
- PC Area - 2 PC’s and printer - Free - (one of the best I have seen)
- Night time Security in reception
- Attraction Ticket Sales - open every morning for tickets and advice
- Washing facilities on each floor - Washer & Dryer $1.50 per cycle (Qtrs), washing powder $1 from reception

SHUTTLE BUS - FREE
I left my driving licence in Ireland and it took 2 days to get it sent (UPS €60) so we didn’t have a car for the start of the holiday. We used this for the first couple of days. A taxi can cost $20-$30 each way. The shuttle is shared with a number of other hotels but we were the last pick up and first drop off. Great Service

ROOMS
** TIP Book the family/kids suite. You get a nice sized room but it has a walled off section that gives the kids their own nice little area with a set of bunk beds, a built in unit with table and drawers and a large flat screen TV. I also think there is a games console but we didn’t use it. The main room has air-con, fridge, microwave and coffee machine.


From the first time I visited this hotel I got the impression it was run like a family business and it may well be. I never asked. This has been the reason we kept coming back and it will be the reason we return in the future.

The pool is not huge it’s not a 5* luxury resort but if you are looking for a well located, reasonably priced hotel that is safe, well run, well maintained and with great customer service it will be very hard to beat.

NOTE FOR MANAGEMENT
Bring back the cookies at reception. We missed them :)

Room Tip: If you have kids get the family room/suite
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  • Stayed December 2011, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sean L, General Manager at Fairfield Inn & Suites Orlando Lake Buena Vista, responded to this review, January 6, 2012
We would like to THANK YOU for your loyalty to our hotel over the last decade. Your review of the hotel was extremely informative, probably the best detailed information we have ever had. We hope to see you back at the newest Marriott hotel in the Orlando Disney area on your next trip. The staff/family here is the same and we look forward to welcoming you back to our hotel/home.
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New Milford, Connecticut, United States
1 review
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 11, 2011

I read most of the reviews prior to booking my family's Disney vacation here. I booked it primarily because of the incredible deal I got on the hotel and thought it was too good to be true...i was fearing ongoing construction but there was none to be seen. In fact, the hotel was very clean, bright, modern and very festive for Christmas time. The king sized bed and sheets were new, clean and comfortable. The breakfast buffet had several choices for everyone and the food was wonderful. Our room was cleaned every day while we were gone at the parks and the staff was very friendly. The only thing that threw us off was that the hotel is actually in a shopping plaza's parking lot so we drove past it. You have to keep your eyes peeled. I would definitely recommend this hotel and we will be staying here again.

Room Tip: Family suites are very comfortable.
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  • Stayed December 2011, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sean L, General Manager at Fairfield Inn & Suites Orlando Lake Buena Vista, responded to this review, December 14, 2011
We thank you for choosing, reviewing and recommending our beautiful hotel. The newly renovated family suites are very popular with their PS3 gaming system and Panasonic 32” flat screen LCD TV in a separate area for the kids complete with bunk beds. It is nice to hear you found our hotel to be very clean, bright and modern. Thank you for choosing the Fairfield Inn & Suites Lake Buena Vista for your trip to the Walt Disney World area. We hope to see you back on a future visit to our area at this great location for visiting the Orlando theme parks.
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Additional Information about Fairfield Inn & Suites Orlando Lake Buena Vista

Address: 12191 S Apopka Vineland Rd, Orlando, FL 32836 (Formerly Country Inn & Suites Lake Buena Vista)
Location: United States > Florida > Central Florida > Orlando
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Green Hotel in Orlando
#75 Family Hotel in Orlando
#79 Romantic Hotel in Orlando
#118 Business Hotel in Orlando
Price Range (Based on Average Rates): $
Hotel Class:3 star — Fairfield Inn & Suites Orlando Lake Buena Vista 3*
Number of rooms: 170
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Also Known As:
Fairfield Inn And Suites Orlando Lake Buena Vista
Fairfield Inn & Suites Orlando Lake Buena Vista Hotel Orlando
Country Inn Orlando
Orlando Country Inn

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