I and 4 colleagues stayed at the Hampton Inn, Florida Mall on 9/3 and 9/4. The rooms were booked as a block. I was at the front desk when my colleague (Jeff Freitas) checked in. The disk clerk confirmed that he would be checking out on 9/5. I was at the hotel, in my room until approximately 2 p.m. on 9/4. When we returned from our work in the evening, the management had taken Mr. Freitas belongings from his room, put them in a plastic bag, and taken them to the lost and found. They did not check with ANYONE before doing so. They told him (and me) that they showed a booking for only 1 night.
People make errors. It happens. When I spoke with the front desk and the hotel manager on 9/5 as I was checking out, they would not consider that they had perhaps made an error, would not consider an apology for the inconvenience, and otherwise made me feel not only unwelcome, but also unimportant.
- Also Known As:
- Hampton Inn Orlando - Florida Mall Hotel
- Hampton Inn Orlando - Florida Mall Hotel Orlando
- Hampton Inn Orlando
- Orlando Hampton Inn
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