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“Everything was great...everything was clean and...” 5 of 5 stars
Review of Wyndham Grand Orlando Resort Bonnet Creek

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Wyndham Grand Orlando Resort Bonnet Creek
4.0 of 5 Resort   |   14651 Chelonia Parkway, Orlando, FL 32830   |  
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Ranked #58 of 326 Hotels in Orlando
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2,921 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed September 1, 2013 via mobile

Expecting a great hotel we went through the Wyhndam site and booked a king room with bunk beds and a sofa bed for a family of five. When we checked in it was late at night to find no linens for the sofa bed. Everyone was ready to crawl in to bed at 11 pm to have just a mattress. We also asked for extra towels to be put in the room when we booked the room. I had to call at 11 pm for sheets, blankets, pillows and towels. When the cleaning staff came the next morning they took all the towels and left us with only three towels again. We even hung them so we could be "green" and room service would take the hanging towels anyways. I have to call twice a day for towels! The hotel also charges $15 dollars for self parking on top of additional resort fees. The online photos are very misleading, our room is very cramped and we were under the impression there was a separate room for the master suite. There are big bleach stains on the front of the couch and the bathroom shower leaked all over the bathroom floor flooding it due to a poor shower wall design. We used valet parking, and three times when we wanted our car we had to walk down to request they bring it up because no one would answer the phone.

  • Stayed August 2013
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robyn J, Manager at Wyndham Grand Orlando Resort Bonnet Creek, responded to this review, September 10, 2013
Thank you for sharing your comments with us. Our resort and parking fees are included in the confirmation sent at the time of booking and reiterated again during check-in. If we failed to communicate these charges to you, I sincerely apologize.

We strive to provide our guests with the highest level of customer service and satisfaction and I am very sorry we failed to meet your expectations.

Thank you for sharing your concerns with us and I will address your comments with our management team.

Kind regards,

Robyn Jacobs
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Valrico
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 30, 2013

Excellent room, clean and quiet. Great view. Staff was very accommodating. The hostess at the breakfast cafe was always smiling and spoke to everyone.That's a good way to start the day! Entrance way into the property was undergoing renovation. At night it was a dark hole. Am sure it will be completed soon. Will stay there again!!!

  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Wyndham Hotel and Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robyn J, Manager at Wyndham Grand Orlando Resort Bonnet Creek, responded to this review, September 10, 2013
James,

Thank you for taking the time to share your feedback with us! Our front entrance is scheduled to be completed by the beginning of October. I apologize if our construction caused you any inconvenience.

We are happy you enjoyed your vacation at our resort and look forward to seeing you again soon!

Kind regards,

Robyn Jacobs
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Wyndham Grand Orlando Resort Bonnet Creek

Address: 14651 Chelonia Parkway, Orlando, FL 32830
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Top resorts Hotel in Orlando
#18 Spa Hotel in Orlando
#21 Luxury Hotel in Orlando
#22 Business Hotel in Orlando
#40 Romantic Hotel in Orlando
#63 Family Hotel in Orlando
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Wyndham Grand Orlando Resort Bonnet Creek 4*
Number of rooms: 400
Official Description (provided by the hotel):
Located just minutes from each of the Walt Disney World® Resort parks and only a few miles from Universal Studios,® SeaWorld and all the other attractions Orlando has to offer, the hotel is nestled on woodlands and part of the Bonnet Creek Resorts area. The resort is surrounded on each side by the Walt Disney World® Resort and is just off Epcot Drive, providing easy access to Interstate 4 and the Osceola Parkway. ... more   less 
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Also Known As:
Wyndham Grand Orlando Resort Bonnet Creek Hotel Orlando

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