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“Christmas 2012” 5 of 5 stars
Review of Wyndham Grand Orlando Resort Bonnet Creek

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Wyndham Grand Orlando Resort Bonnet Creek
4.0 of 5 Resort   |   14651 Chelonia Parkway, Orlando, FL 32830   |  
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Ranked #58 of 326 Hotels in Orlando
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2,906 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Cedar Rapids, IA
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed December 28, 2012

The hotel is very nice, newly built within the last year or so...we requested a room so we would be able to see the Epcot fireworks and were able to get one with no problem! They had rooms with balconies available also for an additional $20 per night. The staff were very nice and helpful as well!
There is a $16 resort fee per day and was charged upon our departure. Make sure you look over your bill as they tried to charge us for a day of parking even though we didn't even have a car-they reversed the charge with no problems.
The pool area is very nice with many loungers available-the food and service at the grill there was just average however. We thoroughly enjoyed the food at the restaurant downstairs Tesoro Cove, we ate there multiple times and the service was excellent!! Bar 1521 was perfect for the morning cup of joe and their ice cream was delicious! Since we did not rent a car our dining options were limited but we did not feel that the prices were much more than we would have paid for a meal at Applebee's-and the food at Tesoro Cove was much better!
We took the shuttles back and forth to the parks and to Downtown Disney. They run multiple times a day and it could not have been more convenient.
We were very pleased with our choice to stay at this hotel and would highly recommend it!

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robyn J, Manager at Wyndham Grand Orlando Resort Bonnet Creek, responded to this review, January 3, 2013
Thank you so much for your positive comments about our resort. We are thrilled to hear you enjoyed your stay and hope to see you again soon!

Kind regards,

Robyn Jacobs
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami
Senior Contributor
29 reviews 29 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
51 helpful votes 51 helpful votes
2 of 5 stars Reviewed December 27, 2012

If you look at my prior reviews, you will see that i gave them a glowing review. But as a repeat customer, they did not do a very good job this time around.
For being a resort in Orlando i would think that customer retention would be at the top of their list. Especially with so many options to choose from. Well they didn't and because of that i will be trying out a new hotel on my next visit.
Issues:
1. In house reservations did not return my call.
2. Mini fridge smelled like fish.
3. House keeping skipped a day.
4. Got the concierge level room and none of the lounges were available.
All in all $800 for a 3 night stay i can find plenty of options.

  • Stayed December 2012, traveled solo
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robyn J, Manager at Wyndham Grand Orlando Resort Bonnet Creek, responded to this review, December 28, 2012
Customer service is our top priority and I sincerely apologize that we did not exceed your expectations during your more recent stay with us. I will discuss your feedback with our Director of Resort Operations.

Thank you for bringing these incidences to our attention!

Kind regards,

Robyn Jacobs
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NORTH LAKES
1 review
5 of 5 stars Reviewed December 27, 2012

This hotel is awesome, there are about 6 pools, put put golf heaps of restaurants and the rooms are extremely comfortable. It was better than I expected.
The hotel s a little way from everything like 10min drive ($12) taxi to downtown Disney ($20) to Walmart and the premium outlets ($45) to universal and all these fares are one way, we hired a car inthe nd which gave us so much freedom and was cheaper than taxi and buses and less waiting around..
I would highly recommend to anyone and will certainly stay again

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Wyndham Hotel and Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robyn J, Manager at Wyndham Grand Orlando Resort Bonnet Creek, responded to this review, December 28, 2012
Paul,

I am so happy we exceeded your expectations and I hope we have the opportunity to serve you again in the future!

Thank you for taking the time to share your feedback with us and thank you for choosing Wyndham!

Kind regards,

Robyn Jacobs
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NEW LONDON
1 review
4 of 5 stars Reviewed December 27, 2012

Very nice hotel! Staff was very friendly and went out of their way to make our stay great! From the valet, even though we didn't pay for their service they unloaded and loaded luggage to vehicle and assisted us to bellman for our luggage to room. Everyone was very friendly and the service was great! Would definitely stay there again! Can't wait to come back to Florida!!!

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Wyndham Hotel and Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robyn J, Manager at Wyndham Grand Orlando Resort Bonnet Creek, responded to this review, December 28, 2012
Karen,

We are so happy you enjoyed your stay with us! Thank you for taking the time to share your experience and we hope to see you again soon!

Kind regards,

Robyn Jacobs
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Wyndham Grand Orlando Resort Bonnet Creek

Address: 14651 Chelonia Parkway, Orlando, FL 32830
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Top resorts Hotel in Orlando
#18 Spa Hotel in Orlando
#21 Luxury Hotel in Orlando
#23 Business Hotel in Orlando
#40 Romantic Hotel in Orlando
#62 Family Hotel in Orlando
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Wyndham Grand Orlando Resort Bonnet Creek 4*
Number of rooms: 400
Official Description (provided by the hotel):
Located just minutes from each of the Walt Disney World® Resort parks and only a few miles from Universal Studios,® SeaWorld and all the other attractions Orlando has to offer, the hotel is nestled on woodlands and part of the Bonnet Creek Resorts area. The resort is surrounded on each side by the Walt Disney World® Resort and is just off Epcot Drive, providing easy access to Interstate 4 and the Osceola Parkway. ... more   less 
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Also Known As:
Wyndham Grand Orlando Resort Bonnet Creek Hotel Orlando

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