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“They didn't get it right” 2 of 5 stars
Review of Wyndham Grand Orlando Resort Bonnet Creek

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Wyndham Grand Orlando Resort Bonnet Creek
4.0 of 5 Resort   |   14651 Chelonia Parkway, Orlando, FL 32830   |  
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Ranked #60 of 327 Hotels in Orlando
Certificate of Excellence 2014
Miami
Senior Contributor
29 reviews 29 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
52 helpful votes 52 helpful votes
“They didn't get it right”
2 of 5 stars Reviewed December 27, 2012

If you look at my prior reviews, you will see that i gave them a glowing review. But as a repeat customer, they did not do a very good job this time around.
For being a resort in Orlando i would think that customer retention would be at the top of their list. Especially with so many options to choose from. Well they didn't and because of that i will be trying out a new hotel on my next visit.
Issues:
1. In house reservations did not return my call.
2. Mini fridge smelled like fish.
3. House keeping skipped a day.
4. Got the concierge level room and none of the lounges were available.
All in all $800 for a 3 night stay i can find plenty of options.

  • Stayed December 2012, traveled solo
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robyn J, Manager at Wyndham Grand Orlando Resort Bonnet Creek, responded to this review, December 28, 2012
Customer service is our top priority and I sincerely apologize that we did not exceed your expectations during your more recent stay with us. I will discuss your feedback with our Director of Resort Operations.

Thank you for bringing these incidences to our attention!

Kind regards,

Robyn Jacobs
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,170 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (309)
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NORTH LAKES
1 review
5 of 5 stars Reviewed December 27, 2012

This hotel is awesome, there are about 6 pools, put put golf heaps of restaurants and the rooms are extremely comfortable. It was better than I expected.
The hotel s a little way from everything like 10min drive ($12) taxi to downtown Disney ($20) to Walmart and the premium outlets ($45) to universal and all these fares are one way, we hired a car inthe nd which gave us so much freedom and was cheaper than taxi and buses and less waiting around..
I would highly recommend to anyone and will certainly stay again

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Wyndham Hotel and Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robyn J, Manager at Wyndham Grand Orlando Resort Bonnet Creek, responded to this review, December 28, 2012
Paul,

I am so happy we exceeded your expectations and I hope we have the opportunity to serve you again in the future!

Thank you for taking the time to share your feedback with us and thank you for choosing Wyndham!

Kind regards,

Robyn Jacobs
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NEW LONDON
1 review
4 of 5 stars Reviewed December 27, 2012

Very nice hotel! Staff was very friendly and went out of their way to make our stay great! From the valet, even though we didn't pay for their service they unloaded and loaded luggage to vehicle and assisted us to bellman for our luggage to room. Everyone was very friendly and the service was great! Would definitely stay there again! Can't wait to come back to Florida!!!

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Wyndham Hotel and Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robyn J, Manager at Wyndham Grand Orlando Resort Bonnet Creek, responded to this review, December 28, 2012
Karen,

We are so happy you enjoyed your stay with us! Thank you for taking the time to share your experience and we hope to see you again soon!

Kind regards,

Robyn Jacobs
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
WEST PALM BEACH
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed December 26, 2012

The hotel is new so it looks clean and well maintained but thats as far as is goes ,we stayed in a room with double king size beds which would take 90% of the space ,no micro wave oven and when I called front desk to ask about it they said the whole hotel didnt have one available , when i asked for a rolling bed they said it was a fire hazard ,eventually I stopped asking about anything because i knew I would be turned down, the check in time is 11am at nine in the morning they knocked on my door asking if I was still there, the girl at the front desk asked me if I had a car making sign language,what was that??

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Wyndham Hotel and Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robyn J, Manager at Wyndham Grand Orlando Resort Bonnet Creek, responded to this review, December 28, 2012
Marcelo,

I apologize for any frustrations you experienced during your stay with us.

We do not have microwaves in our guestrooms. We have a small quantity that are available for guests with medical needs, but they are on a first come, first serve basis. Unfortunately, it sounds as though we did not have any available at the time you requested and I apologize we could not arrange that for you.

We appreciate the time you took to share your experience with us and I will address your comments with our Director of Resort Operations.

Thank you!

Robyn Jacobs
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Roscommon, Ireland
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 26, 2012

very good great location for all disney parks and downtown disney they supply bus free of charge to all disney parks .But to eat in hotel very expensive breakfest for 2 adults and 2 kids 60 dollars .
even to buy 2 cans of cola 2.99 dollars.To park your car 13 dollars per day. overall a great hotel but to eat there a rip off

Room Tip: Get a room with a balcony
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  • Stayed December 2012, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robyn J, Manager at Wyndham Grand Orlando Resort Bonnet Creek, responded to this review, December 28, 2012
Sean,

Thank you for your feedback! I will pass on your comments to our Director of Food and Beverage.

We hope to see you again soon!

Kind regards,

Robyn Jacobs
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ontario
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 25, 2012

My husband and I stayed here with our two kids (2 1/2 and 7 months).

Check in was a breeze. We booked a deluxe room with bunk beds and upon arrival I requested a view of the lake so we could see the Epcot fireworks. The front desk staff were extremely friendly and kind (the entire stay) and they provided us a wonderful room on the 9th floor where we saw fireworks every night.
The hotel is beautiful and the grounds, common areas and room were very clean and tastefully decorated. I had read reviews complaining of no microwaves in the rooms, so once we were settled I called down to front desk and requested one to be sent up (to heat the baby food). We were given one with 15min. We also requested a pack and play and that was also delivered in under 15min. Only a sheet to cover the bottom was provided, however I had packed bedding so this wasn't an issue. The beds and pillows are very comfortable and it was one of the few times I was able to sleep well in a hotel.
Sidenote: on the first day we were at the cafe admiring the cupcakes. The head of HR for the hotel was in line behind us and purchased 2 cupcakes to give to us. Although a small gesture, it really spoke volumes about their customer service and attention to making the customer feel welcomed. Thanks!
We made use of the pools almost daily, however I personally found them a bit cold. So much so that on most occasions We did not put our 7 month old in. Our 2.5 year old didn't want to get out, but after 20-30min his teeth would be chattering. The grounds are exspansive, and we enjoyed walking around the lake before dinner.
We ate at Tesro Cove once for dinner. My husband had the brisket, it was amazing! I had the pizza which I shared with my son and it was also good. The kids menu at the hotel was overpriced in my opinion, but I found our meals were reasonable. We also at the pool bar/restaurant twice. The burgers are so good!!
We rented a vehicle for our stay. The location of the hotel is not in walking distance to anything really (unless you're prepared to walk 30-40min one way). In a car all the parks are minutes away. There is also a Walmart minutes away, which we took advantage of. With the microwave and the fridge we were able to stock up on breakfast foods, snacks and drinks.

My only issues were the following (and I'm being very picky because really I still give the hotel a 10).

1. On the first night at around 1230am someone was able to open our room door. It was latched so they couldn't enter. This really bothered me. The front desk handled it very well the following morning. They did an audit on our room and were able to tell it was the person across the hall. It turns out you can close and latch the door without it being completely shut. The front desk manager said because the hotel was new some extra force was required to close the doors. They offered to move us but we saw no point as this issue was every room door.

2. We never have our rooms cleaned when on vacation (I can make my own bed and use a towel more then once). However on the third day we decided to have our room cleaned and linens/towels changed... Kids can be messy! Old towels were taken, but not replaced. Dirty glasses (which I left by the sink) remained. Other than the bed being made, the room didn't look cleaned. I was pretty disappointed.

3. The service fees. I knew going in there was a $16 resort fee and a $13 parking fee. However I assumed that was inclusive, I was wrong. Add an additional $3/day for taxes etc. it's not a big deal, just annoying when you think you're prepared.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robyn J, Manager at Wyndham Grand Orlando Resort Bonnet Creek, responded to this review, December 28, 2012
Thank you very much for sharing your feedback of our resort! I'm so happy to hear you enjoyed your stay.

I have made note of your comments and suggestions and will be discussing them with our Director of Resort Operations and Executive Housekeeper, as well as the rest of our management team.

We appreciate the time you took to share your experience with us and we hope to see you again soon!

Kind regards,

Robyn Jacobs
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Wyndham Grand Orlando Resort Bonnet Creek

Address: 14651 Chelonia Parkway, Orlando, FL 32830
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Top resorts Hotel in Orlando
#20 Luxury Hotel in Orlando
#23 Business Hotel in Orlando
#39 Romantic Hotel in Orlando
#62 Family Hotel in Orlando
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Wyndham Grand Orlando Resort Bonnet Creek 4*
Number of rooms: 400
Official Description (provided by the hotel):
Located just minutes from each of the Walt Disney World® Resort parks and only a few miles from Universal Studios,® SeaWorld and all the other attractions Orlando has to offer, the hotel is nestled on woodlands and part of the Bonnet Creek Resorts area. The resort is surrounded on each side by the Walt Disney World® Resort and is just off Epcot Drive, providing easy access to Interstate 4 and the Osceola Parkway. ... more   less 
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Also Known As:
Wyndham Grand Orlando Resort Bonnet Creek Hotel Orlando

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