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“Family Trip to Disney” 3 of 5 stars
Review of Wyndham Grand Orlando Resort Bonnet Creek

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Wyndham Grand Orlando Resort Bonnet Creek
4.0 of 5 Resort   |   14651 Chelonia Parkway, Orlando, FL 32830   |  
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Ranked #62 of 327 Hotels in Orlando
Certificate of Excellence 2014
Raymond
Contributor
14 reviews 14 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
18 helpful votes 18 helpful votes
“Family Trip to Disney”
3 of 5 stars Reviewed September 28, 2012

We chose this hotel due to good price compared to the Disney Resorts, plus the hotel is only a year old. Lobby staff upon check in were less then accommodating and not very friendly. They also did not care we had to make an appointment in Downtown Disney nor did the Bell staff who made us wait for our luggage vs. letting us take it to the room ourselves. Make note the resort charges $16/day for a resort fee + occupancy tax + resort fee occupancy tax, etc - so a room for $160/night ends up being $198/night after all the additional fees/taxes. The Back Bay Bar and Restaurant has good food and makes a nice drink, but bring your wallet...it is not cheap. Same with any of their restaurants except the Starbucks Coffee shop - standard prices. The rooms were clean and standard. We did like the king bed with the bunkbeds for our two children. Though the transportation is free, be sure you arrive to the bus stop 5 - 10 minutes before departure as the bus leaves on time. The drop offs at the parks are not close (like the Disney resort buses) so make sure to plan accordingly - add another 30 minutes for all drop offs (or 45 minutes for Magic Kingdom) if you have an appointment due to the walk. The pool area is very nice at the hotel with towels provided and you have access to the condo pools with a lazy river or water slides). Lazy river was nice but no towels provided - we were told to go to another pool area at another building to get them after talking to 3 staff members. This resort had a nice mix of couples, children, singles - so the pool was not crazy busy or over taken by children nor did you have to worry about being up early just to get chairs by the pool as I remember doing at a few Disney resorts. If the staff would have been more friendly upon our arrival and accommodated us, along with the bell staff, knowing we had a tight time schedule due to an appointment, I would have given a higher rating.

Room Tip: Make sure you ask for the pool view, high floor with a balcony so you can see the fireworks at night...
See more room tips
  • Stayed September 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robyn J, Manager at Wyndham Grand Orlando Resort Bonnet Creek, responded to this review, October 3, 2012
Aimee,

We strive to provide all of our guests with the highest level of customer service and I sincerely apologize for failing to do so during your stay. Thank you for sharing your experience with us so that we can address your concerns with our associates.

We greatly appreciate the time you took to provide us with your feedback!

Kind regards,

Robyn Jacobs
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,171 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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A TripAdvisor Member
5 of 5 stars Reviewed September 28, 2012

Very beautifull Hotel and resort. Personnel was very polite and pools were clean and enjoyable. Rooms were clean and beds were vey comfortable. I would return to this Hotel and resort and Hightly recommend them to friends.

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Wyndham Hotel and Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GREENVILLE
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 28, 2012

I absolutely had a wonderful stay here! From beginning to end: the hospitality, efficiency, and value were fantastic!

  • Stayed September 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Wyndham Hotel and Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robyn J, Manager at Wyndham Grand Orlando Resort Bonnet Creek, responded to this review, October 3, 2012
Thank you, Lauren! I am thrilled to hear you enjoyed your stay with us. We look forward to seeing you again!

Kind regards,

Robyn Jacobs
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kansas City, Missouri
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 27, 2012

The staff was friendly and the service was wonderful. There's a great pool and the accommodations are super comfortable and nicely done! Also a ten minute cab ride to Downtown Disney.

  • Stayed September 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Wyndham Hotel and Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ATLANTA
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 27, 2012

This place was over the top clean, friendly, service oriented, with a staff that should make
any owner proud and every hotel jealous.

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Wyndham Hotel and Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robyn J, Manager at Wyndham Grand Orlando Resort Bonnet Creek, responded to this review, October 3, 2012
Thank you so much for your wonderful comments. We hope to see you again soon!

Kind regards,

Robyn Jacobs
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
SARASOTA
1 review
5 of 5 stars Reviewed September 27, 2012

This was one of the best short holidays that I have ever spent. There was an Indian wedding going on, which made it even more fun. The seafood restaurant was excellent. We were on the 10th floor, and were amazed at the fast elevator service, even though the hotel seemed to be nearly fully booked. Also great having Apple computers for free use in the business center.

  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Wyndham Hotel and Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robyn J, Manager at Wyndham Grand Orlando Resort Bonnet Creek, responded to this review, October 3, 2012
Robert,

We are so glad you enjoyed your stay and hope to see you again soon!

Thank you for your business!

Kind regards,

Robyn Jacobs
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
MARATHON
1 review
5 of 5 stars Reviewed September 27, 2012

This is a great property away from the giant hotels in Orlando. The staff is friendly and very efficient. The food and beverage experience is first class. I will definitely stay there again.

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Wyndham Hotel and Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Wyndham Grand Orlando Resort Bonnet Creek

Address: 14651 Chelonia Parkway, Orlando, FL 32830
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Top resorts Hotel in Orlando
#21 Luxury Hotel in Orlando
#23 Business Hotel in Orlando
#39 Romantic Hotel in Orlando
#61 Family Hotel in Orlando
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Wyndham Grand Orlando Resort Bonnet Creek 4*
Number of rooms: 400
Official Description (provided by the hotel):
Located just minutes from each of the Walt Disney World® Resort parks and only a few miles from Universal Studios,® SeaWorld and all the other attractions Orlando has to offer, the hotel is nestled on woodlands and part of the Bonnet Creek Resorts area. The resort is surrounded on each side by the Walt Disney World® Resort and is just off Epcot Drive, providing easy access to Interstate 4 and the Osceola Parkway. ... more   less 
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Also Known As:
Wyndham Grand Orlando Resort Bonnet Creek Hotel Orlando

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